AI News

Instacart expands Caper Carts footprint

November 12, 2024

Instacart has added multiple local and independent grocers to the list of clients adopting its AI-powered Caper Carts.

Consumers embracing AI-powered customer support

November 12, 2024

Consumers are increasingly embracing AI-powered customer support with younger generations more likely to report AI is making customer service more helpful

read now

Most consumers like human customer service

October 30, 2024

Three-quarters of consumers, 75%, prefer talking to a human when it comes to customer service, according to a Five9 study on how consumers perceive AI and…

read now

Instacart beefs up Caper Cart capabilities

October 15, 2024

Instacart has added gamification, personalized offers and advertising to its Caper Cart to give shoppers a more seamless shopping experience.

read now

Nearly all retailers are tapping Gen AI to boost customer experience

October 11, 2024

Nine out of 10 retailers are using Generative AI to improve the customer experience, and top application use includes personalization, search and discovery…

read now

CarrefourSA teams with Simbe to deploy autonomous robot Tally

October 1, 2024

CarrefourSA, a Turkish retailer operating over 1,200 stores, has teamed up with Simbe, a store intelligence solutions provider, to deploy Simbe's autonomous…

read now

Amazon taps generative AI for delivery efficiency

September 20, 2024

Amazon is leveraging generative AI to boost efficiency in deliveries, according to a CNBC report.

read now

Customers embracing AI-driven personalization but still value the human connection

September 10, 2024

Consumers are embracing the personalized sales experience that artificial intelligence technology offers but still highly value human to human connection.

read now

Sainsbury's debuts AI-powered checkouts

September 10, 2024

Sainsbury's is integrating AI across 22,500 checkouts, according to a BelfastLive report. The technology will enable self-checkouts to identify unbarcoded…

read now

Best Buy debuts live tracking feature for those big product purchases

August 15, 2024

Best Buy is launching a live tracking feature for large product orders.

read now

Utah grocery chain deploying Instacart AI smart carts

August 6, 2024

Davis Food & Drug will be replacing most of its traditional shopping carts with Instacart's AI-powered smart carts at its three locations in Utah.

read now

Weis Markets taps SymphonyAI for customer engagement, growth

August 1, 2024

Weis Markets, a Mid-Atlantic food retailer, is deploying SymphonyAI's Cinde AI to develop insights that uncover opportunities and for customer engagement.

read now

Fresh Value stores introduce AI-powered ammunition vending machines

July 30, 2024

Two Fresh Value grocery stores in Alabama, one in Tuscaloosa and one in Pell City, are selling gun ammunition through AI-powered vending machines.

read now

Coach debuts in metaverse

July 23, 2024

Coach is now in the metaverse as the luxury retail brand has launched its Spring 2024 collection on the social platform Zepeto as well as in the Roblox realm.

read now

Carve Designs launches swim quiz to help customers find best suit

July 1, 2024

Carve Designs is using AI to help customers find the best swimwear choice.

read now

Target deploys GenAI tech to team members

June 25, 2024

Target has deployed a GenAI chatbot, called Store Companion, to its store team members. The GenAI tech is aimed at enhancing the shopping experience and making…

read now

Easy product discovery influences brand perception

June 11, 2024

Finding products in easy fashion has the strongest impact on the perception of a brand, according to the fourth annual Coveo Commerce Industry Report.

read now