Survey: Retail store associates like tablets for enhancing customer service

December 11, 2018

A good majority of retail store associates, 66 percent, believe they can provide customers better service and improve the customer experience if they have…

Amazon cashierless store may take flight in airports

December 7, 2018

The Amazon Go cashierless store concept may be moving into airports as the powerhouse omnichannel retailer is reportedly evaluating airport location options.

The new retail era where logistics is both sexy and essential

by Chris Petersen — Owner, IMS

Chris Petersen explains why, from AI to predictive inventory, logistics isn't what it used to be.

Walgreens debuts expanded home delivery service

December 7, 2018

In a quest to stay competitive when it comes to delivery options pharma giant Walgreens is adding next-day and same-day prescription home delivery.

Amazon leader: Voice assistant makes retail experience more personal, natural, authentic

by Elliot Maras — Editor, Kiosk Marketplace & Vending Times

Voice commerce continues to expand, offering retailers new ways to engage the consumer. But Patrick Gauthier, vice president of Amazon Pay, has more questions…

Toys R Us' Geoffrey now a Kroger toys salesperson

December 4, 2018

While Toys R Us is no longer a toy store giant, its well-known mascot, Geoffrey the Giraffe, is still going strong and not out of work.

BlueFly, NeWants team up on gamified e-commerce platform

December 4, 2018

Luxury online fashion retailer BlueFly is working with e-commerce startup NeWants to develop a gamified e-commerce platform the companies say will shake up the…

Walmart deploys Dotcom store technology to allow in-store website orders

December 4, 2018

Outdoor kiosks coming to California retail district

November 30, 2018

City council members in Berkeley, California, have approved the installation of up to 31 kiosks on public sidewalks in the city's shopping district, according…

VR, AR, MR? Get ready for 'extended reality’

by Elliot Maras — Editor, Kiosk Marketplace & Vending Times

Extended reality, which combines VR, AR MR and 360-degree video, stands to change the way consumers and busineses interact, and much more, according to experts.

Gen Z retail associates will impact industry, claims report

November 29, 2018

Gen Z retail store associates will drive adoption of digital solutions within the retail enterprise, given the increasing numbers working in the industry.

Kagan: Walmart radio heard in stores from coast to coast

by Jeff KAGAN — Wireless Analyst, Telecom Industry Analyst

Jeff Kagan puts the spotlight on Walmart radio and how it may be an example of a new, and potentially big retail wave and one that improves improve the…

Why social media will never deliver a good discovery shopping experience

While social media social media is great for connecting with customers, it's supplemental to a retailer's own platform, writes Andrew Blachman, COO of…

What you can expect from this year's Black Friday

Trevor Sumner, CEO, PERCH, shares his expectations about the impending Black Friday: digital experiences that will excite, e-commerce and its continued rise as…

Unboxing the retail subscription box phenomenon

Laura Gayle, Business Woman Guide, offers retailers insight on how to get a subscription box service up and running and avoid potential pitfalls.

Why embracing new technology is a good thing for traditional retailers

Andy Tow, managing director, Retail Marketing Group, explains that as shoppers have more choice than ever, traditional retail has a prominent role to play abd…

Don't wreck the halls: Tips for staying true to brand values in curating seasonal playlists

Danny Turner, global senior vice president, creative programming at Mood Media, offers up insight and tips on how music in the retail customer experience…

Instacart expands mobile app grocery pickup, delivery

November 7, 2018

Instacart is expanding its mobile app Instacart Pickup grocery pickup and delivery service to retailers nationwide, according to a company release.

Walmart BYOD helping associates work smarter

November 5, 2018

Walmart is deploying a mobile device associate initiative aimed at helping team members work smarter using their own smartphones.

Monetate, Bazaarvoice partner on customer engagement strategy

October 30, 2018

Monetate and Bazaarvoice are partnering to offer retailers a more effective customer engagement solution.