Why Instagram Checkout may be the forerunner of the one-stop retail experience

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

The in-app shopping channel launched by the photo and video-sharing social networking service, owned by Facebook, may signify what's to come next in online…

New York airport expands Terminal B consumer services

March 21, 2019

Terminal B at New York's LaGuardia aiport now features an Uber Rider Center, Starbucks and the C Bar.

Tesla decides to keep most store locations open

March 21, 2019

First Tesla announced it was closing most of its store locations and becoming a pure e-commerce play.

Examining customer experience challenges in retail voice technology

Ken Sutton, CEO of Yobe, offers insight on the challenges inherent in voice shopping: the number of voice shopping enabled devices and the quality of the…

Instagram launches its own retail shopping channel

March 19, 2019

Instagram has launched a shopping service, called Checkout on Instagram, that lets shoppers buy, track and manage purchases directly within the social media…

Mobilizing the retail customer experience requires new levels of collaboration

Jim Kander, Spectralink's director of sales, Retail Americas, explains why retailers that are eager to go mobile CX need to do more than simply deploy a mobile…

Gift cards spurring more spend in UK

March 12, 2019

A First Data study reveals gift card use in the U.K. is prompting 74 percent of consumers to spend more than the card value (an average of $54) and that…

Top February reads: Walmart, psychology, visual analytics draw readers interest

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

February is the shortest month of the year, so it’s understandable if readers didn’t catch all the insight posted on Retail Customer Experience. To help you…

Amazon shuttering pop-ups come April

March 7, 2019

Amazon is planning to close all its 87 pop-up locations starting in April.

Macy's teams with Perch on interactive platform for fragrance sales

March 6, 2019

Macy's introduced a partnership with Perch, a provider of an interactive platform for interactive retail marketing, for select Macy's locations, according to a…

Papa Gino's, D'Angelo Grilled Sandwiches tap Recurrency to boost guest connection

March 5, 2019

Papa Gino's and D'Angelo Grilled Sandwiches are using Mobivity Holdings Corp.'s personalization suite, Recurrency, to improve guest connections.

Walmart greeters will soon be waving goodbye

March 4, 2019

The familiar greeters at Walmart stores are being transformed into 'customer hosts,' who will do much more than welcome customers.

The Venders refreshes automated retail dispenser

March 4, 2019

The Venders, a provider of kiosks and automated retailing systems, has announced an updated version of its newest innovation, The Cube, a vending…

Texas-based retailer priming for growth

February 27, 2019

Neighborhood Goods, a Texas department store concept featuring dozens of brands as well as a communal event area and restaurant/bar experience, plans to launch…

Crate and Barrel teams up with Handy for décor assembly, installation services

February 25, 2019

Crate and Barrel is partnering with Handy to provide customers furniture assembly and home décor installation services.

Walmart's Jet City Grocery teams with Fulton Fish Market on delivery

February 22, 2019

Samsonite taps Cappasity tech for enhanced online product viewing

February 21, 2019

Samsonite is using Cappasity technology to provide shoppers and customers an enhanced view of its online products via 3D visualization.

The biggest threat facing brands today

Roger Bannister, business development director at Timico, outlines why retailers and brands must enhance the user experience using digital transformation…

Amazon takes yet another stab at live video shopping strategy

February 11, 2019

Amazon Live is Amazon's latest attempt to be the online "QVC" live-streaming video shopping destination, featuring shows focused on everything from Valentine's…

David's Tea taps Nudge Rewards to empower associates, boost in-store experience

February 11, 2019

David’s Tea is deploying Nudge Rewards frontline employee performance technology to improve communication between stores and its corporate organization, boost…