KioskCom Europe: Lines blur between digital signs, kiosks

Integrated touchscreens, networked signage hint at convergence.

SlideBuy brings touchscreen-delivered info to the retail shelf

October 6, 2008

GRAFTON, Wis. — Frank Mayer & Associates Inc. is introducing the SlideBuy Shopper Information System at the KioskCom Self Service Expo Show, October…

Target upgrades info delivery with KANA

October 1, 2008

MENLO PARK, Calif. — KANA Software Inc., provider of multichannel customer-service technology, has closed a seven-figure transaction with leading retailer…

Smart shopping carts gain momentum

August 13, 2008

The Canadian Press: Smart-cart technology — shopping carts with attached interactive video consoles — is gaining momentum in the United States and Europe.

Customer experience and IP

by James Bickers — Editor, Networld Alliance

Protecting crucial aspects of an in-store experience against imitators.

Staples expands video-assist program

July 14, 2008

SEATTLE — Experticity, provider of video-assisted customer support solutions, announced that Staples Business Depot, Canada's largest supplier of business…

Trying on Clothes, 2.0

by James Bickers — Editor, Networld Alliance

Do shoppers want high-tech dressing rooms?

Social e-commerce taps voice of shopper

Web 2.0 connectivity changes the game for online retail.

Loyca retail loyalty system now available in U.K.

June 25, 2008

BELGIUM — Databac Group has announced that its loyalty system Loyca, a card-based solution that enables retailers to respond in real-time to marketing…

Report sheds light on tricky security issues

June 19, 2008

LOUISVILLE, Ky. — Consumer fraud and identity theft numbers have risen steadily over the past few years, and, whether you realize it or not, your customers are…

Self-service transactions to top $1.7 trillion by 2012

June 18, 2008

FRANKLIN, Tenn. — Transactions at self-service kiosks will surpass $607 billion this year in North America as consumers continue to embrace self-service…

Nanonation expands mobile media solutions

June 15, 2008

LINCOLN, Neb. — Nanonation announced a partnership with Impact Mobile to deliver a variety of mobile media solutions to the hospitality and retail markets.

IBM, SelfServiceWorld.com announce free webinar on reaching the 'new consumer'

June 10, 2008

LOUISVILLE, Ky. - IBM, a global provider of business technologies, and Self-Service World, the leading news and information source covering the self-service…

LivePerson debuts third-generation live-assistance solution

June 8, 2008

NEW YORK — LivePerson Inc., a provider of online engagement solutions that facilitate real-time assistance and expert advice, announced the availability of…

Search essential to online retail

Many e-commerce sites aren't taking full advantage of site search.

Shoppers expect high-tech options in coming years

May 21, 2008

Media Post: According to the New Future In Store by TNS, 60 percent of shoppers across the globe believe that they will be able to pay for purchases using…

Sterling Commerce, ChoiceStream partner on personalized merchandising

May 14, 2008

CAMBRIDGE, Mass. — ChoiceStream Inc., a leading personalization service provider, announced that it is partnering with Sterling Commerce, an AT&T Inc.

New report details ROI for in-store digital signage

May 11, 2008

LOUISVILLE, Ky. — The Digital Signage Association has published "Retail Digital Signage ROI: Finding the break-even point," an exclusive research report that…

EnQii announces mobile retail media services

May 8, 2008

NEW YORK — EnQii announced a partnership with Ping Mobile, a full-service mobile agency, and LocaModa, a mobile social platform provider. By joining forces…

Shortlist announced for 2008 European Retail Solutions Awards

by James Bickers — Editor, Networld Alliance

April 30, 2008

Nominees have been announced for the eighth annual European Retail Solutions Awards, which will be awarded in a ceremony June 25 at Old Billingsgate Market in…