Retailers' venture into F-commerce is an uphill battle

by Kim Williams — Reporter, NetWorld Alliance

Overcoming security and privacy issues and defining value are major challenges. 

Create customer engagement through relevant assortment

Customer-first retailers approach product assortment as a form of storytelling.

New study evaluates consumer behaviors, attitudes toward social commerce

Though many retailers use social media to build their brand, companies may also be able to monetize these channels.

Report: Consumers influenced by a retailer's physical appearance

More than two-thirds of consumers say they have avoided a store based on its external appearance.

Study says $16 billion worth of loyalty program rewards go unredeemed each year

by Kim Williams — Reporter, NetWorld Alliance

Americans accumulate approximately $48 billion in rewards points and air travel miles annually.

Three ways packaging can impact, improve the retail experience

Brands are increasing their focus on more distinctive packaging that attracts a loyal customer base.

Red Chariot retail immersion center to open in June

by Kim Williams — Reporter, NetWorld Alliance

Services are aimed at reinventing the shopping experience post-recession.

Survey: Consumers will pay a premium for good service

U.S. consumers also tell twice as many people about bad service compared to good service.

EyeTrackShop uses webcams for online eye tracking

by Kim Williams — Reporter, NetWorld Alliance

The online eye tracking tool delivers results at one-tenth of traditional costs.

Five steps to a shopper-centric proof-of-concept

For a retailer to adopt a shopper-centric approach, it takes more than data, shopper insight and a memo.

Rise of the thrift store shopper provides steady growth in resale industry

by Kim Williams — Reporter, NetWorld Alliance

Are shoppers willing to sacrifice customer experience, service for bargains?

Research: Half of Americans with mobile phones using them to shop

Users are comparing prices, reading reviews, downloading coupons and making purchases on their phones.

Developing a technology strategy to support multichannel content

The Internet is now "the new staging ground for personalized marketing."

Opinion: Forget about selling on Facebook for now

One expert suggests that the market for retailers on the social network is actually miniscule.

Report: Four out of five mobile shoppers frustrated with the experience

Whether the platform is a mobile device, tablet or computer, online customer experience is still fraught with issues.

GlobalShop: Reinventing retail design to fit a multichannel environment

by Kim Williams — Reporter, NetWorld Alliance

The future of retail will be "smaller, flexible, personal and intensely linked."

Online coupon sites offer increasing opportunities for retailers

Two out of three consumers have reported downloading and printing coupons from the Internet.

GlobalShop: Paco Underhill discusses recession realities and lessons

by Kim Williams — Reporter, NetWorld Alliance

Retail guru says the U.S. is 'over-stored' by 15 to 20 percent.

Aggregator site launches commitment-free coupons program

by Kim Williams — Reporter, NetWorld Alliance

Services like Xferral offer an easy way to browse deal-a-day sites like Groupon and others.

Study: Personalization key to retail growth

In-store technologies can boost customer satisfaction, according to two new consumer reports.