NRF12: 3 shopping behaviors that should determine product placement

Coca-Cola executives discuss how they work with retailers to design in-store experiences.

Retailers: Out-of-stocks drive nearly half your customers to competitors' stores

Nearly a third of U.S. shoppers found empty shelves this holiday season.

NRF: Holiday retail sales rose 4.1 percent

After a season full of peaks and valleys, retailers' 2011 holiday sales beat expectations.

Re-assuring the assurance factor: Why smiles and happy faces aren't enough

When providing customer service, courtesy is not a substitute for competence and skill.

Parents playing with the idea of Netflix-style toy rental

Is toy rental by mail a fad, or is it here to stay?

New study is first to test the actual impact of branded apps on consumers

Research found that mobile applications can stimulate interest in new product categories.

Five ways digital marketing can improve loyalty programs

In too many cases, new digital channels and a retailer's loyalty program are disconnected.

Tracking customers via cell phones: Good marketing or privacy invasion?

Two malls halted testing the new technology after a U.S. senator said it invades consumer privacy.

M-commerce sales shoot up as more consumers buy via mobile

Sales will nearly double this year and more than quadruple again by 2015, report says.

IBM online retail survey shows healthy m-commerce growth on Cyber Monday

Study shows impact of tablets, mobile operating systems on m-commerce.

PayPal announces monster increase in its m-payment volume on Thanksgiving/Black Friday

by James Wester — Editor 1, Mobile Payments Today

Payment processor releases data on consumers' mobile payment trends over holiday weekend.

Social shopping: Are we there yet?

Retailers are increasingly turning to social media, but how many have realized its potential?

Why is lululemon athletica quoting Ayn Rand?

by James Bickers

The yoga retailer's blog and shopping bags have recently extolled the "Bible of the Tea Party."

Survey: Consumers trying more fashion retailers in 2011

Thirty-two percent tried a new fashion retailer in the past 90 days, up from 14 percent in 2010.

Survey: Grocery shoppers maintain or increase spending, look for more value, service

Consumer spending on groceries has increased in the past three months, but consumers are expecting more from their stores.

Report: Mobile device retail traffic will more than double this November

Fifteen percent of people logging onto a retailer's Web site are expected to do so through a mobile device.

Why it is time for retailers to quit discounting, start rewarding

Promos mainly appeal to shoppers that only buy on discount without the intent to repurchase.

Commentary: Why low prices kill brand loyalty

Are low prices to blame for disappearing brands?

What Whole Foods gained from its LivingSocial deal

The offer of $20 worth of products for $10 sold 'at a staggering rate.'

Starbucks plugs up electricity for some

Some stores are covering electrical outlets, to discourage lengthy laptop visits.