The future of product innovation for retailers

Data assets that didn't exist ten years ago are changing the innovation game.

Consumers ready, but merchants see complications with mobile payments

by James Wester — Editor 1, Mobile Payments Today

As mobile payments develop, consumers may be ready, but some merchants see headaches and costs.

CVS taking heat for length of store receipts

Coupons and special offers are stretching the length of the average receipt - and customers don't like it.

Opinion: The retail 'moment of truth' has run amok

Why trying to pull apart the Gordian knot of consumer motivation and label each piece is an exercise in futility.

Retail Customer Experience Executive Summit: Do you know what your customers are thinking? (video)

A consumer branding researcher gives the scoop on the consumer's inner decision-making process.

Survey: Twice as many people tell others about bad service than good

Americans are placing an even greater premium on quality customer service this year.

Is it bad to buy Likers on Facebook? Not necessarily.

Social promotions are critical for creating excitement, building relationships and demonstrating honest brand good will.

How retailers are giving men what they want

Is it really as simple as "Hooters plus product" when it comes to getting men excited about shopping?

Can Booqoos make social discounts more valuable to retailers?

Upstart competitor to Groupon aims to give retailers more control over their campaigns.

Five ways to use mobile to drive positive brick-and-mortar shopping experiences

Extending the aisles, using games to engage shoppers among the ways mobile can make in-store shopping better.

Retail trends go under the microscope at August Summit

Consumer trend experts Vickie Abrahamson and Mary Meehan will share the findings of their latest research.

Consumer study offers insights into the U.S. gift card market

More consumers are reloading open- and closed-loop cards, which can mean more visits and a greater spend.

Survey: Retailers unsatisfied with cross-channel abilities

Only 21 percent of retailers are satisfied with their ability to deliver across channels.

Big Y Foods pioneers Groupon use for grocery marketing

Retailer says there is 'big power' in store-specific coupon deals.

Five steps to integrating your multichannel marketing

While the message should remain consistent, what works on television or in a circular likely won't work on mobile or at the shelf.

Countering the 'Groupon Effect' and linking tactics to strategy with mobile marketing

How should retailers use mobile marketing to establish brand loyalty?

Google video unveils consumer smartphone usage trends

Survey-based data reveals how smartphones have changed the ways consumers search and shop.

Research: Mobile is increasingly important in the multichannel mix

The number of U.K. consumers using a smartphone to shop has grown 13 percent in the last nine months.

Tesco still fighting uphill battle in the United States

Tesco's Fresh & Easy keeps pushing along in the U.S. as the chain recently announced plans to open its first two stores in San Francisco.

Four essential steps for acquiring and retaining today's connected customer

Globalization and technology are transforming retail customers at a velocity never before experienced.