Big data's impact on retail customer loyalty

Many companies still invest 80 percent of their resources on customer acquisition, only 20 percent on retention.

GlobalShop 2012 round-up

In case you missed it, here's our coverage of this year's GlobalShop, in one convenient place.

GlobalShop 2012: 5 consumer trends that retailers can't ignore

High gas prices and aging populations are changing how retailers market to consumers.

GlobalShop 2012: 8 ways the smartphone can help your customers love you

Mobile technology is not the brick-and-mortar retailer's enemy.

GlobalShop 2012: Why leveraging social shopping will lead to better sales

Retailers need to use social shopping trends to their advantage.

GlobalShop 2012: Family Dollar using new technology to get 'on-site insight' to increase sales

Retailers can measure customer shopping patterns with ShopperGauge.

GlobalShop 2012: Consumers have a 'need for speed'

Retailers must be fast, flexible and mobile to succeed.

Speakers, agenda announced for Retail Customer Experience Executive Summit

The third annual event is set to convene at Hotel Sax in Chicago on August 6-8, 2012.

Eight ways retailers can leverage Pinterest

The new social sharing site is seeing explosive growth, and retailers are taking note.

Flash sale sites lead to full-price purchases

Research suggests that many new luxury consumers are entering the category via flash sales sites.

Is this the end of Facebook commerce already?

With a few notable exceptions, it just doesn't make sense to invest in a Facebook storefront, according to one expert.

Target may not be 'Wu-ing' shoppers with scarcity tactics

Jason Wu for Target merchandise lands on eBay instead of in shoppers' carts.

Shopping cart abandonment rate set to rise again in 2012

The shopping cart abandonment rate reached a new all-time high of 72 percent by the end of the year.

Good selling is good service; Good service is good selling

Sales and service are not separate functions. They are two sides of the same coin.

Consumers create the basis for growth strategies: Retail predictions for 2012

Once again, in 2012, there is a clear recognition that the omnichannel consumer is in charge.

Fresh off Navajo controversy, Urban Outfitters stock plummets, CEO exits

by Jon O'Barr

Retailers need to tread lightly when co-opting cultural identities.

Study: Common perceptions about how video is used in shopping are incorrect

Consumers expect video as part of their shopping experience and rely on it when making purchase decisions.

IBM announces new m-commerce tools for retail

by James Wester — Editor 1, Mobile Payments Today

The company says new software reflects changing consumer expectations.

Are you 1 of the 80 percent? 4 ways to avoid failing at multi-channel

Retailers must focus on customers' desires to get them to buy across channels.

Opinion: Why Nordstrom's loyalty program is so effective

Loyalty marketing is, and should always be, much bigger than just points, thresholds or incentives.