Opinion: Higher prices at JC Penney means lower prices at jcp

A branding expert tries to make sense of the retailer's multiple strategies.

Lululemon can avoid sheer 'Luonacy'

by Lisa Biank Fasig — Director, JZMcBride and Associates

You'd think a yoga outfitter would afford its customers a little more flexibility.

This is the most popular customer service question ever

by Micah Solomon — president, four aces inc

“How should I compensate a customer for a service or product failure?”

Americans won't pay for same-day delivery ... or will they?

New research reinforces the premise that online shoppers expect free shipping.

Amazon gets the press, but Alibaba and Asia are surging in online sales

by Chris Petersen — Owner, IMS

Come and meet Chris at this year's Retail Customer Experience Executive Summit! Registration is now open, and early-bird pricing is in effect.

Market Force study reveals more shoppers trying new retailers

March 20, 2013

Research from a new Market Force study reveals H&M, Kohl's and Macy's are luring the most potential new consumers into their stores. Rounding out the top…

Millennials the target of Aeropostale's new store prototype

March 14, 2013

Teen retailer Aeropostale is shedding its formerly logo-heavy brand and working to boost sales through increased engagement with millennials. An article on…

Five ways to raise your retail associates' conversion rate

by Bob Phibbs — CEO, The Retail Doctor

Brick and mortar retail stores face the daunting challenge of getting their retail associates to convert customers who are lookers into ones who are buyers.

Why retailers must embrace the Relationship Era

Indifference is expensive. Hostility is unaffordable. Trust is priceless.

Forrester predicts an e-commerce boom

March 13, 2013

E-commerce is expected to increase 13 percent to $262 billion this year, according to technology and market research firm Forrester.

Learning from Oprah's roller coaster ride

by Dale Furtwengler — President, Furtwengler & Associates, P.C.

Tanya Young Williams offers great insights into Oprah Winfrey’s recovery after a near disastrous start of OWN (Oprah Winfrey Network). Whether they’re accurate…

With Glass, Google searches for place in retail

The headsets allow users to access information through a heads up display. 

Study finds racial differences in mobile aptitude

March 11, 2013

Black consumers 18 and older are more mobile-minded than the general population and appear to be on the leading edge of engagement when it comes to using their…

The five ways retailers can beat showrooming

by Chris Petersen — Owner, IMS

The term "showrooming" is the new buzzword in the dictionary of retail. It refers to the act of consumers literally shopping on their smartphones while in the…

Target drops Shops, focuses on design partnerships

March 11, 2013

Target has decided to close the door on Shops. According to an article on startribune.com, the Minneapolis-based retailer said it has no plans to bring back…

Rent The Runway, the 'Netflix for fashion,' secures more funding

March 11, 2013

Rent The Runway, the website that lets users rent designer clothes, accessories and jewelry, has secured an additional $4.4 million in funding, bringing the…

Health-centric retailers thriving

March 7, 2013

As many Americans get serious about living a healthier lifestyle, more stores are popping up and thriving that cater to the health-conscious market. According…

Survey crowns Nordstrom as most-favored retail chain

March 6, 2013

Nordstrom is the nation's favorite fashion retail chain, according to an annual consumer study conducted by Market Force Information. The upscale department…

Looking for love? Try Walmart

March 6, 2013

Walmart has built a reputation as a place where the less style-conscious can shop in their pajamas (or some other, far worse faux pas). But a recent study by…

The future of self-service in retail

As the definition of self-service broadens, so too are its applications for retail.