How can banks improve customer communication?

by Bradley Cooper — Editor, ATM Marketplace & Food Truck Operator

Are banks communicating effectively? How are they reaching underserved populations? Mack Turner, president and owner of Mack Turner Consulting and Insights…

Holiday weekend drew 200M shoppers

November 30, 2023

The holiday weekend, from Thanksgiving through Cyber Monday, drew a record-setting 200.4 million consumers – beating last year's record of 196.7 million…

Retail self-checkout boasts major shrink, claims research

November 30, 2023

Research from Grabango, a provider of checkout-free technology, indicates self-checkout machines are a significant driver of shrink, with losses amounting to…

Exploring Generative AI in Ecommerce: A 2024 Primer

Generative AI can revolutionize ecommerce by automating processes, predicting trends, and streamlining operations. Our article explores key applications and…

Holiday weekend sales set online spending record

November 29, 2023

The Thanksgiving weekend, which includes the iconic Black Friday retail sales day, hit a record-setting online sales figure of $38 billion, according to Adobe…

Brick, Click, & Beyond: Dissecting Retail’s Hurdles and Designing the Ultimate CX Blueprint

Winning in today’s rapidly evolving retail landscape requires an urgent understanding of critical challenges in both brick-and-mortar and online sectors and…

Presented by NICE

Real-time data top weapon in battling retail supply chain hurdles

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

In today’s retail climate, consumers have come to expect immediacy and availability, and when a retailer fails to deliver, customers are quick to turn to the…

What retailers are closed on Thanksgiving?

November 21, 2023

Once upon a time Thanksgiving was celebrated not only for a bountiful spread on the table but as the kickoff time for the infamous Black Friday sales at nearly…

Navigating shifting tides of 2023 holiday shopping trends

As shopper spending undergoes yet another transformation this year, retailers hold the key to making this holiday season beneficial (and profitable) for…

TikTok will drive Black Friday sales

November 21, 2023

Almost one third of Gen Z consumers will be using social media channel TikTok to purchase on Black Friday with spending set to increase by 20% this holiday…

Black Friday spend expected to hit new high

November 21, 2023

Consumers plan to spend an average of $567 between Black Friday and Cyber Monday, representing a 13% spike over last year's Black Friday spending.

Black Friday losing its luster with shoppers

November 16, 2023

Over half, 52%, of U.S. consumers plan to skip Black Friday shopping this year and 24% of former Black Friday shoppers are not shopping as well on the day…

Chatmeter Commits $30,000 in Charitable Donations to San Diego-Based Organizations

Chatmeter, a leader in brand intelligence and reputation management, today announced the company has pledged $30,000 to three San Diego-based organizations…

Black Friday high spend levels continue this holiday season

November 15, 2023

American plans to maintain their high spending levels this Black Friday with 42% delaying purchases in the run-up to the holiday sales event.

Gen Z shopper thorough when buying, adept at sourcing product information

November 14, 2023

The Gen Z consumer is thorough in decision-making, consulting many sources before making a product and brand choise and is adpt at navigating multiple channels…

More shopping online Black Friday, Cyber Monday

November 13, 2023

Consumers expect 59% of their holiday spending this year on key sales dates, including Black Friday and Cyber Monday, will take place online versus in the…

Most US business leaders expect increased holiday sales

November 8, 2023

Business leaders are more optimistic this holiday sales season, than last year, and are increasing investment in digital marketing to capture young consumers.

Card spend on healthy growth path this holiday season

November 8, 2023

Total consumer card spending will increase at least 6.4% this holiday season compared to 2022, according to a Commerce Signal report on credit and debit card…

The Atlantic: Retail self-checkout a failure

November 7, 2023

Amanda Mull, a staff writer at The Atlantic, has authored a piece claiming retail self checkout has largely been a failure. In an article titled…

Transforming trust: Rethinking retailer-consumer relationships

Trust is not just an intangible concept but rather carries genuine value for retailers.