Consumer Behavior News & Media
UK retail spend to fall short of 2022 mark
October 16, 2023
Holiday spend by U.K. shoppers is expected to increase by 3.4% this year, a figure that's less than 2022 and marks a second quarter of slow growth this year.
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Economy more resilient than expected, says NRF
October 13, 2023
The U. S. economy is growing despite labor disputes, high interest rates and the challenges of inflation, according to the National Retail Federation.
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Holiday experience high on consumer to-do list
October 13, 2023
More than 90% of holiday shoppers plan to indulge in at least one holiday experience this holiday season — such as dining out or visiting an entertainment…
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Amazon: Prime Big Deal Days surpassed expectations
October 12, 2023
Amazon's second big sales event, Prime Big Deal Days, held Oct. 11-12, saved members more than $1 billion and surpassed Amazon's expectations, according to…
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Online marketplace holiday shopping may hit $253B worldwide
October 12, 2023
Holiday purchases via online marketplaces could hit $253 billion world wide and consumers are planning shop earlier this holiday season.
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Online holiday season to hit $221.8B, Cyber Monday to top $12B
October 12, 2023
The online holiday shopping season will be robust, according to Adobe, with a 4.8% growth in e-commerce, hitting $221.8 billion compared to last year.
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UK consumers will spend more with brands they trust
October 11, 2023
U.K. consumers are willing to spend 44% more on average with retailers they trust, and over 73% of U.K. shoppers have had a negative online shopping experience.
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Early results in for Amazon Prime Big Deal Days
October 11, 2023
Early results for Amazon's two-day Prime Big Deal Days reveal the average spend per order is $55.86, down from Amazon's July Prime Day and nearly half, 46%, of…
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The continuing challenges of office coffee service
by Elliot Maras — Editor, Kiosk Marketplace & Vending Times
In this episode of the CX Innovators podcast, Charlie Ray of Ray Coffee Service explains that what’s popular with customers today may not be tomorrow, and how…
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Consumers being cautious with holiday spending
October 10, 2023
Holiday shoppers expect to spend the same this year as last but the economy and personal finance concerns are impacting purchase intentions.
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Global e-commerce market to hit $9.3T by 2027
October 9, 2023
The global e-commerce market will be worth $9.3 trillion in four years, according to a GlobalData forecast.
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Amazon, Walmart, Target top holiday shopping destinations
October 6, 2023
Consumers will be spending a healthy amount this holiday season, $958 per person, and the top three retailers to be hit will be Amazon, Walmart and Target.
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Loyalty programs paying off for c-stores
October 5, 2023
A convenience store loyalty program can deliver a 12% higher check, and loyalty members, across any rewards program.
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Retail crime cost over $112B in 2022
October 4, 2023
Merchandise shrink due to retail crime racked up $112.1 billion in losses for retailers, according to the National Retail Federation.
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Unleash Imagination: Guiding Customers to Discover Inspiring LEGO Sets on Every Retail Partner Channel
LEGO® has embarked on a journey to develop a scalable solution that will revolutionize the way you find and choose LEGO® sets, ensuring an unparalleled…
Presented by Zoovu
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Global online retail market will hit $9.93T by 2030
October 4, 2023
The global online retail market, valued at $4.56 trillion in 2022, is projected to hit $9.93 trillion by 2030, according to a Kings Research report.
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50% of consumers frustrated with rewards, loyalty programs
October 3, 2023
Half of U.S. reward program members are feeling increased frustration at the lack of choice in how they receive their rewards and more than a third are feeling…
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5 ways to deliver (and improve) the connected customer experience
by Courtenay Godshall — Product Marketing Leader, Webex for Customer Experience
Customers want connection. Not just between themselves and your brand, but between every interaction across all possible channels.
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Gen Z views AI as e-commerce booster
September 28, 2023
A hefty number of Gen Z consumers, 88%, believe AI will improve online shopping.
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La-Z-Boy deep dives on data signals for creating superior experiences
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
La-Z-Boy Inc. shares how it hurdled two challenges in the quest to provide a rewarding shopping experience.
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