Consumer Behavior News & Media
Retailers need to understand consumer sustainability preferences
January 31, 2022
Retailers need to get educated on consumer sustainability sentiment in order to adapt to consumer wants and needs, according to a First Insight report.
read now
Consumer confidence ebbs as new year kicks off
January 28, 2022
Consumer confidence dipped moderately in January though consumers are thinking of buying homes, cars and appliances, according to a Conference Board survey.
read now
New year, new consumer retail resolutions
January 27, 2022
More than half, 66%, of U.S. consumers are making a retail resolution this year to change their shopping habits.
read now
Target CEO: Gas costs, inflation could deter consumer in-store visits
January 25, 2022
Target CEO Brian Cornell expects ongoing inflation, resulting in higher retail goods costs, and increased gas prices are likely going to reduce consumer…
read now
Retailer teams with AiFi on unattended stores
January 21, 2022
Żabka Group, a retailer based in Poznan, Poland, operates the largest chain of autonomous stores in Europe after launching 25 AI-powered stores in partnership…
read now
2021 retail holiday sales hit $887B
January 20, 2022
Total retail holiday sales hit $887 billion, according to the National Retail Federation, despite ongoing supply chain hiccups and the ongoing COVID-19 Omicron…
read now
2021 holiday online spend was record-setting
January 18, 2022
Consumers spent $204.5 billion online during the 2021 holiday season — a spike of 8.6% compared to the year prior, according to the Adobe Digital Economy Index…
read now
Supply chain, inflation still a concern for a consumers
January 17, 2022
The state of the U.S. economy, specifically inflation and supply chain issues, are still top of mind for consumers, according a Shopkick survey.
read now
Scan-and-go is a lure for shoppers
January 13, 2022
A good majority, 77%, of shoppers are more willing to shop at a store if it offers a scan-and-go option, according to a Researchscape survey conducted on…
read now
Gift card sales up over last 2 years
January 12, 2022
The restaurant industry sold 6% more gift cards during the 2021 holiday season compared to 2019, and 57% more than 2020, according to a Paytronix study.
read now
Understand and predict customer needs with customer journey analytics
by Simon Fraser
Customer journeys can change on a dime and the only guarantee is that today's journey looks nothing like yesterday's and tomorrow's will certainly be something…
read now
Crypto use on rise, most will use it for mobile purchases
January 11, 2022
More than a third of consumers between the age 18-54 own cryptocurrency according to a recent study by Cantaloupe — a digital payments and software services…
read now
How to deliver a personalized in-store customer experience without compromising trust
by Bobby Marhamat — CEO, Raydiant
Learn why retailers and customers alike are better served by bringing data out of the darkness and into the light.
read now
The future is now: 3 retail trends to watch
by Curtis Howse — Executive Vice President and Chief Executive Officer of the Home & Auto platform at Synchrony, Synchrony
As 2022 arrives here's a look at the top three trends in retail customer experience coming this year.
read now
Consumers increasingly adopting digital banking
January 6, 2022
Customers are increasingly embracing digital banking, with 73% claiming they use it once a week or more, according to JP Morgan Chase's digital banking…
read now
Consumers piled on holiday season debt in 2021
January 5, 2022
An increased number of consumers built up debt this holiday season, an average of $1,249, and one in three admit to spending more than they could afford.
read now
Revamped return policy may prove costly for retailers
January 4, 2022
During the past year of the COVID-19 pandemic many retailers extended the return policy from the traditional 30 day to 60 and 90 days but the move may prove…
read now
Healthy retail sales bump this holiday season
January 3, 2022
Retail sales spiked this holiday season, increasing 11% compared to 2019's holiday season, according to a Mastercard report.
read now
The state of self-service checkout: 6 key takeaways
by Bobby Marhamat — CEO, Raydiant
2022 may be a watershed moment for self-checkout technology and adoption. Find out why.
read now
DOOH brings holiday 'experiences' as retailers strive to rebound
by Kevin Damask — Editor, Digital Signage Today
After a difficult 2020 holiday season, the retail industry is expected to rebound this year. To entice shoppers back to stores, retailers are transforming…
read nowSubscribe
Get the latest news and resources from Retail Customer Experience.
