Metaverse not too familiar among consumers

May 6, 2022

Nearly half of consumers surveyed have not yet heard the term "metaverse" and only 5% consider themselves enthusiastic users.

Bank of America reports spending up 11%

May 5, 2022

The Bank of America Institute reports that spending is up 11% from last year in March, despite concerns over inflation. In addition, spending in the first…

Amazon's jump into DOOH will propel technology adoption

Retail giant Amazon plans to jump into the digital-out-of-home marketplace. Peter Bordes, from AI platform company Alfi, talks about how Amazon and other…

Why retailers need to step up digital investments in store

April 29, 2022

Shoppers are increasingly returning to physical retail stores, with 85% predicted to do more in-store shopping this year than last and are eager to buy in…

The customer journey: How it has evolved and where it’s going

by Danielle Michaely — Co-Founder and Chief Revenue Officer, Konnecto

If brands are not leveraging tools to gain visibility into consumer behaviors and trigger points online, they are missing out on key opportunities.

3 strategies to optimize customer experience before and during shipping delays

by Retail Customer Experience

It's clear that delivering excellent CX before and during shipping delays is essential to retaining and building strong relationships with customers. Here are…

City Furniture enjoys strong return with Bluecore partnership

April 25, 2022

City Furniture is seeing a 330% lift in known shoppers, a 118% boost in repeat buyers and a 58% increase in email opt-ins after two years of deploying Bluecore…

Shoppers decide what makes a great in-store experience and here's what they want

by Bobby Marhamat — CEO, Raydiant

What, exactly, do today’s shoppers want from an in-store experience? The answer is clearer than you might think.

Retail thief avoids prison time after $400K in theft

April 21, 2022

A former Home Depot employee is avoiding prison time after stealing and selling $400,000 in home improvement products and has been sentenced to five years of…

Consumers prefer traffic jams over a bad customer experience

April 21, 2022

More than half, 60%, of consumers would rather sit in a traffic jam than have a poor customer experience, according to a Telus International survey.

Bed Bath & Beyond shoppers shopping less

April 19, 2022

Bed Bath & Beyond is giving a heads up that sales may not be so great in the next few months given an already in-progress sales dip.

Consumers are all about the deal with AI chatbots

April 18, 2022

Consumers are likely to accept a less-than-satisfactory offer if it comes from a chat bot and not a human, but when the offer exceeds expectations, the human…

Consumers willing to share data for the right value proposition

April 14, 2022

Consumers are willing to share data to get more from retailers, in-store and online, if it means more loyalty program benefits, special discounts and offers…

Flawed proactive customer service does more harm than good

April 11, 2022

Using a proactive approach in customer service is a good thing, but not when it ends up causing more issues for the customer.

UK shoppers embracing crypto payment

April 11, 2022

One in three U.K. shoppers, 30%, intend to use crypto as payment option this year and the number jumps to 40% on global consumer scale.

How retailers can meet high-scale demands with exceptional customer experience

By leveraging an outsourcing partner's experience, global presence, technological innovation, retail businesses can anticipate and scale fast, reduce attrition…

Presented by RetailCustomerExperience.com

The need for empathy in CX: Why chatbots can't cut it

by Roger Beadle — CEO, Limitless

Retailers are seeing the value in prioritizing empathetic, human-led strategies that can provide comfort, and the innate human skills that a transactional AI…

Retail theft needs congressional attention, claims chamber group

April 6, 2022

The US Chamber of Commerce wants state and federal legislators to get involved in stemming the increasing tide of retail theft.

Inflation impacts retail spend, claims report

April 5, 2022

When it comes to retail spend, 72% of consumers are spending less due to inflation and are cutting out "fun" and "impulse" buys, according to a consumer trends…

How D2C retailers are disrupting traditional retail with social media

by Jay Sackos

Social media isn't going anywhere and likely to get even more popular in the years ahead as more consumers get online and stay online. That's why D2C brands…