Healthy retail sales bump this holiday season

January 3, 2022

Retail sales spiked this holiday season, increasing 11% compared to 2019's holiday season, according to a Mastercard report.

The state of self-service checkout: 6 key takeaways

by Bobby Marhamat — CEO, Raydiant

2022 may be a watershed moment for self-checkout technology and adoption. Find out why.

DOOH brings holiday 'experiences' as retailers strive to rebound

by Kevin Damask — Editor, Digital Signage Today

After a difficult 2020 holiday season, the retail industry is expected to rebound this year. To entice shoppers back to stores, retailers are transforming…

Saving money top New Year’s resolution

December 21, 2021

When it comes to New Year's resolutions the top goal is losing weight.

Consumers spending at faster rate claims BofA chief

December 21, 2021

Consumers are spending "at a faster rate" than Bank of America Chairman and CEO Brian Moynihan has ever seen, and he's concerned about impacts from the ongoing…

E-gift cards pretty popular this holiday season

December 20, 2021

One of the notable trends for the 2021 holiday season is consumer love for the e-gift card.

Consumers cutting back on New Year's Eve spend

December 20, 2021

When it comes to New Year's celebrations this year, two-thirds of Americans plan to spend less than when they rang in 2021, according to a WalletHub survey.

Experts share e-commerce strategies for a successful 2022

by Pari Raccah — General Manager, GiftNow (Loop Commerce)

In the new year the keys to success for retailers include personalization, maintaining growth, boosting the customer journey and elevating e-gifting capability.

Shoppers love in-store tech that boosts customer experience

December 17, 2021

Nearly half (47%) of shoppers welcome in-store technology if it enhances the customer experience and one that mimics the online experience.

Cyber Monday sales dip may reflect consumer trend

December 17, 2021

This holiday season's Cyber Monday sales didn't break any records given sales dipped 1.4%, but the day's consumer activity may reflect that consumers are…

Retail sales climb as consumers go holiday shopping

December 16, 2021

Consumer holiday shopping in November led to an increase of retail sales for the fourth consecutive month.

Super Saturday may not be as super with shoppers

December 16, 2021

Super Saturday, the last Saturday shopping day before Christmas, may not be as busy as 2020 as the National Retail Federation predicts a slight drop in…

Lowe’s sales dip as consumers pull back on home projects

December 15, 2021

The big boom in home improvement retail, mainly due to consumers focusing on home projects during the pandemic, may be cooling off.

NYS mask mandate goes into effect today

December 13, 2021

Shoppers going into stores, restaurants or any type of business in New York State are now required to mask up or present proof of COVID-19 vaccination starting…

Key challenges, opportunities facing retailers this holiday season

by Fang Cheng — Founder and CEO, Linc

Retailers that go above and beyond to meet the challenges and capitalize on the opportunities of the 2021 holiday season will reap the customer loyalty…

Black Friday sales down compared to pre-pandemic holiday season

December 9, 2021

Visits to physical retail stores on Black Friday, the day after Thanksgiving, were down 28.3% compared to pre-pandemic 2019, according to data released by…

PayPal quite popular on Black Friday

December 8, 2021

Black Friday shoppers tapped PayPal's buy now, pay later feature quite a bit on Black Friday this holiday season as use of the app option spiked 400%.

It’s time for movie theaters to rethink the customer experience

December 8, 2021

The COVID-19 pandemic has hit the movie theater industry hard, with nearly half of pre-pandemic theater goers not buying tickets at this point.

Retail recovery from COVID-19 is all about engagement

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

COVID-19, and now the omicron variant, continue to spur tremendous change in the retail customer experience. Key to survival is engagement and answering a lot…

Managing high call volume in retail during the Cyber-5 period

Contact center volume was up 41% year over year during the 2021 five-day holiday shopping weekend that extended from Thanksgiving through Cyber Monday…