Why holiday e-commerce strategy planning starts in summer

by Danielle Savin — Senior Director Marketing Solutions, Capgemini

Danielle Savin, senior director of digital marketing at Capgemini in North America, offers up a checklist of strategies to ensure your retail business is ready…

Majority of retailers fear Delta outbreaks will harm business recovery

August 6, 2021

A hefty number of retailers, 77%, are fearful the ongoing Delta coronavirus variant spread will hurt recovery and it's a fear 76% of all small business…

Cathay General Hospital Installs Self-service Check-in Kiosk with Falcon600 Box PC

The automated check-in process has made the whole procedure much quicker than it was. With an intuitive interface to guide patients through check-in, they can…

Loyalty top factor for US shoppers

August 5, 2021

When it comes to shopping, it's all about loyalty for the U.S. consumer with price and quality coming in second and third, respectively.

Credit card users purged during COVID-19

August 4, 2021

A Wells Fargo survey found that customers made major "purges" during COVID-19. For example, 72% decluttered their closets, 29% purged social media friends and…

Back-to-school means back into stores

July 30, 2021

When it comes to back-to-school shopping, more than one third, 76%, of U.S. consumers plan to shop in a store which reflects a return to pre-pandemic shopping…

Consumers more loyal to retailers big on messaging

July 30, 2021

A good number, 75%, of consumers will spend more money with retailers that support digital and in-store experiences with messaging experts. More than half of…

Many consumers not so eager to get back into retail stores

July 29, 2021

Many consumers not so eager to get back into retail stores.

European digital commerce milestone approaching

July 26, 2021

Digital commerce in Europe is clearly taking deeper root and likely to hit a milestone this year in passing the 500 million transactions mark and a penetration…

Human Expertise Gives Booster Shot to CSAT

Allsec's Retail Customer Support expertise coupled with trained human agents provides a booster shot to a leading online pharmacy's Net Promoter Scores. Get…

NRF expects record back-to-school spending this year

July 20, 2021

Consumers will spend record amounts for back-to-school necessities and total spend is projected to hit a record-setting $37.1 billion — up from $33.9 billion…

Improving consumer relationships in a virtual world

by John Nash — Chief Marketing and Strategy Officer, Redpoint Global

John Nash, chief marketing and strategy officer at Redpoint, explains why retails must strive to provide customers with a relevant, personalized experience.

E-commerce can limit ability to connect with customers when it matters most — don’t let it

by Ankur Prasad

Ankur Prasad, director of product marketing at Facebook Messenger, believes it's time to rekindle the dying art of conversation.

Trust, reliability top of mind for consumers

July 15, 2021

Nearly half of U.S. shoppers expect to spend more this summer than last year and 80% view trust as more important than ever.

Shoppers much more comfy in the in-store environment, reveals research

July 8, 2021

A good number, 80%, of consumers are either somewhat or very comfortable visiting physical retail stores compared to 71% a year ago, and three in five (60%…

Most US consumers OK sharing vaccine status with companies

July 7, 2021

A majority of Americans, 63%, are comfortable sharing vaccine status with businesses and 43% have increased trust in organizations that require sharing of…

Survey: Consumer behavior shift creating opportunities for retailers

July 7, 2021

While a majority of consumers in the U.S, U.K. and Australia still prefer in-person shopping, more than half, 62.5%, are doing most of their purchasing online…

Why it's all about respect, consistency and communication in post-pandemic retail

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

Brand and strategy expert Margot Bloomstein shares insight on what's happening now as retailers enter the post-pandemic realm and why it's so important…

Reinventing the retail space using digital technologies

by Scott Wassmer — General Manager, Americas, Appnovation

Scott Wassmer, GM of Americas, Appnovation, explains why retailers have an amazing opportunity to unify consumer data between the digital and physical worlds.

Retail apps alienating consumers, reveals research

July 1, 2021

Three quarters of U.S. consumers don't think retail apps know enough about their habits to boost their customer experience or build brand affinity and may be…