Consumer Behavior News & Media
BOPIS gains ground with consumers
November 5, 2021
The ongoing COVID-19 pandemic is likely a prime reason consumers are increasingly using the buy online pick up in store strategy with 64% of consumers now…
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Supply chain worries prompt early holiday shopping
November 4, 2021
Nearly half, 42%, of U.S. consumers began shopping early for holiday gifts this year due to supply concerns with more than four in 10 already having gifts…
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Online holiday sales will be a record-setting season
November 3, 2021
Online holiday sales in the U.S. will hit $207 billion, between Nov. 1 and Dec. 31, which will set a record, according to Adobe's shopping forecast for the…
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Health products a big focus for holiday shoppers
November 3, 2021
More than half, 56%, of consumers will spend more on health product this holiday as compared to last year, with more men than women hitting the health product…
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Most consumers excited about AR product interaction
November 3, 2021
A good majority, 85%, of U.S. consumers are excited about augmented reality as a way to interact with products and another 85% are at least somewhat likely to…
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Consumers striving to avoid supply chain issues
November 2, 2021
Shoppers are worried about supply chain and delivery delays when it comes holiday shopping, and 52% have started shopping earlier, according to an Oracle…
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4 tips to help convenience retailers change consumer behavior
by drew mize
Drew Mize, EVP and GM, ERP solutions at PDI, offers insight on how convenience retailers can cut through the noise and turn occasional shoppers into loyal…
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US consumers love a good discount when it’s relevant
October 27, 2021
American consumers love a good discount if the discount is relevant to their lives and shopping habits, and nearly half, 41%, are expecting a more personalized…
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Consumers seek brands that understand their needs
October 27, 2021
A hefty number of consumers, 80%, are more likely to shop with brands that show they understand them and want consistent communication both in-store and online.
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Shoppers relying more on apps for in-store experience
October 26, 2021
Shoppers are all about efficiency and that is driving consumers to tap smartphones, and apps, more than ever when looking for products.
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Consumers shopping early, big delivery expectations
October 26, 2021
A majority, 80%, of Americans are worried about shipping issues and fraud incidents this holiday season and a good number are also shopping early for gifts.
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Walmart, Amazon, Target tops with US consumers
October 22, 2021
When it comes to favorite retailers, U.S. consumers love Walmart, Amazon and Target, citing best prices, return policies and overall shopping experience.
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Bigger holiday spend this year, claims survey
October 20, 2021
Holiday shoppers will spend 25% more this holiday — an average of $870 — compared to last, as consumers will be "revenge shopping," according to a JLL annual…
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Young shoppers spending most this holiday season
October 19, 2021
While a good number of shoppers expect to spend the same or slightly more on holiday gifts this year, it will be the youngest consumers spending more than…
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Nearly half of consumers will spend the same this holiday season as in past year
October 15, 2021
Nearly half, 48%, of consumers expect to spend the same amount this upcoming holiday season as they did in 2020 though about a third, 34%, will boost spending…
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ICXA professional network welcomes 139 B2C executives
by Morgan Petty — Executive Director, ICX Association
Since August of 2021, the Interactive Customer Experience Association has officially added 139 executives from consumer-facing brands to its professional…
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Successful experience strategy means knocking down silos, building the right team
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
Retail success, and sustainability, is all about customer experience. While some retailers put experience strategies into silos, one expert explains why that…
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Consumers more mindful, view gifting as therapy this holiday season
October 12, 2021
The 2021 holiday season will be one of mindfulness, reflection, recuperation and a time to focus on mental health and self-care, according to a Sitecore report.
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Shoppers love online buying but also in-store tech
October 12, 2021
While a survey of 1,600 U.S. consumers reveals that more than half, 60%, prefer to do more than half their shopping online, there is also big interest by…
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Most consumers haven’t tapped try-on, AR features
October 12, 2021
Nearly three-quarters, 71%, of U.S. consumers that shopped online in the past 12 months have never used any virtual try-on features or any other AR online tech…
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