Social media data fast becoming business intelligence data

April 15, 2021

As an increasing number of consumers interact, share and express themselves on social media that activity data is fast becoming a primary source of business…

Young lonely consumers big on retail subscriptions

April 12, 2021

Subscription service adoption among those age 16 to 24 is booming, with 30% tapping mobile apps and the prime reason is a quest to combat loneliness.

Climbing out from COVID-19: What retailers need to do moving forward

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

The spring of 2021 is quite different than 2020 for the retail sector as COVID-19 is no longer shuttering as many stores, forcing layoffs and or triggering as…

Consumers feeling more confident these days, claims study

April 9, 2021

Consumers, 18 and older, are showing increased confidence with respect to consumer behavior and are ready to pursue normal activities that have been put on…

Survey: Consumers will reward brands delivering strong experiences

April 9, 2021

Today's global consumers are willing to pay a premium for a strong, values-driven product experience and punish those retailers that fall short in delivering…

75% have used curbside pickup in past 12 months, Raydiant study says

April 8, 2021

Raydiant, a digital signage and experience management platform provider, has found that 75.4% of customers have used some form of buy online and pick up in…

The connected customer: Digital interaction and service innovation

April 8, 2021

Amrit Dhangal Consumer expectations from retailers are changing rapidly — and it's only getting faster, with digital interactions set to grow 40% in…

CX analytic retail trends for 2021: Data selection, unification, testing and expertise

by James McDonald

James McDonald, senior manager of analytics and customer insights at Capgemini North America, outlines trends relating to productive CX analytics. It's about…

Online spend jumped $900B in 2020

April 8, 2021

The COVID-19 pandemic drove online consumer spend big-time in 2020, about $900 billion more than the previous two years, according to a Mastercard Economics…

Kroger exploring various ways to market prepared meals

April 7, 2021

Ghost kitchens and dinner kits are top of mind for supermarket brand Kroger as it seeks to answer every shopper's big question: What's for dinner?

Vaccine effort, stimulus boosting Macy's sales

April 6, 2021

The ongoing COVID-19 vaccination effort, as well as the most recent U.S. stimulus payments are proving beneficial to Macy's.

Consumers don't want multi-click e-experience, reveals report

April 5, 2021

A hefty majority, 70%, of consumers will leave an e-commerce site and jump to another e-tailer when a few clicks fail to return wanted results.

The future of customer experience must be extraordinary and experiential

Vaughan Edmonds, planner at Sense, explains why retailers must strive to offer extraordinary experiences as those experiences will drive an extraordinary…

Givaudan launches aroma kiosk for understanding consumer tastes

April 2, 2021

Givaudan Taste & Wellbeing, a a Virnier, Switzerland-based global company that provides products for taste, well-being, fragrance and beauty, has launched…

Consumers plan to shop more in-store this year

March 30, 2021

A hefty majority of U.S. consumers, 78%, plan to stop more in-store as they're eager to get out of the house and want to interact with store associates and…

Consumer online shift won't ebb once pandemic ends, claims survey

March 30, 2021

The consumer movement to online shopping, as well as online banking and adoption of health and wellness apps will keep growing and expanding even once the…

UK consumers loving retailer subscriptions

March 29, 2021

The ongoing pandemic, home lockdowns and ensuing sad moods are driving the retail subscription market in the U.K. Just about one in five U.K. consumers have…

Bargain, beauty retail will reap big rewards this year, claims Wells Fargo

March 29, 2021

The bargain retail and beauty segments will be big winners when it comes to sales this year, now that shoppers are increasingly returning to stores as COVID-1…

How embracing digital channels helped The Dufresne Group grow during the pandemic

by David Drain

The Dufresne Group, which operates furniture stores across Canada, has turned to chatbots, telesales, SMS, and appointment technology to connect with customers…

Study: Americans expect more convenient shopping in 2022

March 26, 2021

American consumers expect more convenient shopping, as well as greater flexibility with work and school, in 2022.