Pandemic spurring payment behavior changes in Canada, reveals study

September 25, 2020

3D, AR can hurdle long-standing e-commerce challenges, help retailers maintain momentum

by Rob Weaver

Rob Weaver, chief revenue officer at Vertebrae, shares insight on survey results that suggest consumers still find the e-commerce experience frustrating. If…

Lowe's goes pickup lockers in a big way

September 24, 2020

Home improvement retailer Lowe's will have pickup lockers in all of its U.S. stores by the end of March, 2021, to better serve its online consumers.

Why data is king for struggling retailers post-COVID

by John Brams — Director, Sports & Entertainment, Extreme Networks

John Brams, senior director, venues, retail, and logistics at Extreme Networks, shares insight on why the secret to success in retail's new reality won't be…

Live webinar: Dealing with COVID-19 and the digital transformation of retail brands

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

A one-hour live webinar, sponsored by Netsurion, will offer insight on the need for a secure, reliable and scalable networking platform as retailers deploy new…

August a slow consumer spend month, yet retail sales jump a teeny bit

September 21, 2020

U.S. consumer spend slowed in August and core retail sales fell 0.1% but overall retail sales increased 0.6%.

Newspaper vending machines disappearing

September 18, 2020

The newspaper vending machine — once common on city streets — has become a rarity with the decline of newspapers and the rising prices of those still in…

Customer experience in a new retail reality

by Ambeshwar Nath

Ambeshwar Nath, senior vice president, retail, CPG and logistics at Infosys, explains why retailers that find ways to recreate shopping experiences in channels…

Love for online won't fade once pandemic is over, claims study

September 17, 2020

Once the coronavirus pandemic subsides 86% of consumers will rely on online shopping at the same pace seen during COVID-19 and a big reason is convenience.

Next-level customer experience for today’s marketing challenges

by Danielle Savin — Senior Director Marketing Solutions, Capgemini

Danielle Savin, senior director of digital marketing services, and Suresh Rajappan, digital customer experience principal, at Capgemini in North America…

Walmart membership program grabbing consumer interest

September 16, 2020

Just under half of consumers that shop online at least once a week are somewhat or very likely inclined to join Walmart's membership program, Walmart+, which…

A grocer’s mobility guide in the age of social distancing

by Dipesh Hinduja — Director, Mobile Solution Architecture, Stratix Corp

Dipesh Hinduja, mobile solutions architect at Stratix, explains how COVID-19 has ushered ina new normal for the grocery sector and that one thing is certain…

Gift Cards to Drive the 2020 Holiday Shopping Season

The ongoing impact of COVID-19 will likely drive a major change in our gift-giving choices this year.

Presented by RetailCustomerExperience.com

3 content challenges to confront when switching from bricks to clicks

by Nathan Holmes — Product Marketing Manager, Widen

Nathan Holmes, product marketing manager at Widen, explains that retailers that are switching from bricks to clicks will face a few content challenges that…

Consumers back to non-essential shopping, reveals study

September 14, 2020

A good majority, 67%, of consumers are no longer just shopping for essentials due to the ongoing coronavirus but are also buying non-essentials. Just under…

Digital will dominate holiday shopping, claims research

September 14, 2020

More than half of consumers, 58%, have financial worries due to the ongoing COVID-19 pandemic, yet 59% expect to spend the same on holiday gifts this year as…

The questions retailers are asking about holiday shopping 2020

by Brian Cluster — Director of Industry Strategy for CPG & Retail, Stibo Systems

As the holiday season approaches, Brian Cluster, industry strategy director at Stibo Systems, explains why an uncertain economic climate isn't necessarily…

Digital gift card income on robust path

September 11, 2020

Consumers are loving the gift card option more than ever, which is likely due to the ongoing coronavirus pandemic which is curtaining retail store traffic due…

3 ways automation helps scale CPG compliance

by Audwin Cash — SVP, Atrius Enterprise Solutions

Audwin Cash, senior vice president, enterprise solutions, Atrius, at Acuity Brands, shares insight on how retailers can overcome the challenges inherent in…

Survey: U.S. shoppers will trade privacy (but not convenience) for better e-commerce fraud protection

by Rafael Lourenco — EVP, ClearSale

Rafael Lourenco, executive vice president and partner at ClearSale, shares insight on a ClearSale survey (just before business closures swept the U.S.) that…