Social distancing drives change in consumer spend

April 30, 2020

Social distancing is hurting the consumer wallet as a WalletHub study revealed that 58 million Americans were spending more while following stay-at-home…

Mastercard study shows COVID-related shift to contactless

April 29, 2020

Consumers are increasingly moving toward contactless card adoption due to the COVID-19 pandemic, according to a Mastercard study

Shoppers transacting more via organic channels during COVID-19

by Drew Lau — VP Product, Mobify

Drew Lau, vice president of product at Mobify, shares valuable data into how shoppers are behaving through different channels during the COVID-19 pandemic and…

5 ways essential retailers can become more essential in wake of COVID-19

Alexis Vera, executive vice president at IDL, offers up five strategies for retailers deemed "essential" to help consumers and retailers interact in safe and…

Digital shopping spurs sales for Target

April 28, 2020

Despite the ongoing COVID-19 pandemic Target is seeing healthy same-store sales with April's figures climbing 5% compared to a year ago despite a double digit…

Mandating masks in stores isn't proving to be easy

April 28, 2020

Retailers and essential businesses serving the public during the ongoing COVID-19 pandemic are increasingly asking customers to put on a mask while shopping…

COVID-19 highlights importance of connected experiences

by Calvin Carter — CEO, Bottle Rocket

Calvin Carter, CEO and founder of Bottle Rocket, explains why a "connected customer" strategy is now even more important than ever given COVID-19 and its…

Assessing COVID-19's impact on consumer shopping, customer habits

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

The global coronavirus outbreak is changing retail, and the customer experience, unlike any other industry disruption. It's also changing how consumers will…

New car buyers prefer advisers to kiosks

April 24, 2020

New car buyers overwhelmingly prefer dealing with advisers over self-service kiosks when seeking service work, according to a March poll of more than 24,00…

What consumers want: Personalization, attention, great experience

April 22, 2020

Consumers value personalized customer service, attention from a brand and a great retail experience, according to Gladly's 2020 Customer Expectations Report.

Consumers fearful of economic future, reveals COVID-19 impact report

April 22, 2020

A hefty majority of consumers worldwide, 77%, are fearful about the economic future and just over half report incomes are compromised as a result of the…

The cost of a queue: How much revenue are you losing to lines?

by Simon Hedaux — Co Founder, ReThink Productivity

Simon Hedaux, founder and CEO of Rethink Productivity, explains that while there are some exceptions most consumers don't like to wait online to purchase or…

Navigating COVID-19: How retailers are stepping up to the challenge

The past months have brought a tsunami of change to retail due to COVID-19. It has shuttered stores, sparked a surge in e-commerce and is driving retailers to…

Presented by HP Inc.

COVID-19 will bring lasting innovation to retail

by Paul Chapuis — CEO, OnQ

Paul Chapuis, CEO, OnQ, takes stock of the current retail environment and shares his insight on how shopper behavior will evolve over time in response to…

COVID-19 pandemic drives e-commerce upward big time

April 21, 2020

The ongoing global COVID-19 pandemic, which has shuttered businesses and forced most to self-isolate, is having a huge impact on e-commerce activity.

Study: Treatment of essential workers impacting consumer shopping decisions

April 21, 2020

A First Insight study reveals 59% of consumers will shop less at an essential retail brand if that brand allows sick employees to work.

How field research can help retailers reach untapped sales opportunities

by Chris Hubble — CEO, Bastion db5

Chris Hubble, CEO at Bastion db5, explains how field research can give retailers insights into customer pain points, what they need to solve their problems…

Experts: It's time to go dark at big supermarket chains given COVID-19 spread

April 20, 2020

As the coronavirus pandemic continues to sicken and kill thousands across the U.S., one union group believes it's time to crack down on behavior in…

Will COVID-19 change consumer buying habits long term?

by Elliot Maras — Editor, Kiosk Marketplace & Vending Times

The COVID-19 outbreak has already shifted consumer buying habits to self-service.

Signal to noise: Connecting with customers in times of crisis

by Matt Ramerman — President, Sinch Engage

Matt Ramerman, president, Sinch Engage, explains why success in this new paradigm (COVID-19) means finding a way to cut through the noise to sustain meaningful…