Why it's time for brands to prioritize the happiness of millennial shoppers

Brightpearl CEO Derek O'Carroll says brands must work harder to attract buyers and to encourage repeat purchases, particularly from the younger demographic.

When it comes to gift returning, Gen Z is the leader

September 23, 2019

A whopping 77% of consumers expect to return at least one gift this holiday season and Gen Z shoppers will be leading the pack.

Consumers still leery when it comes to social media site shopping

September 19, 2019

While consumers are increasingly using social media sites when it comes to shopping, a hefty majority (90%) are concerned about security when it comes to…

Shoppers loving the gift card these days

September 19, 2019

There is a consistent 10% year-over-year growth in gift card sales and online-bought cards (in retail and restaurants) are reflecting a 6% increase in check…

A customer experience audit of women's retail

Nick Godfrey, executive vice president and co-founder, Customer Portfolios, explains how an audit of the customer experience is not only necessary but critical…

Welcome to the era of harmonic retail

DeAnn Campbell, retail strategy and research, Harbor Retail, is convinced the next evolutionary era heralds a shift beyond converged commerce to harmonic…

A deep dive into the click and collect concept

Lauren Leach, director of Conway MacKenzie’s real estate industry vertical, offers a comprehensive look at today's 'click and collect' retail strategy.

Signage, employee presence key aspects to in-store pickup experience

September 12, 2019

When it comes to a successful and rewarding buy-on-line, pick-up-in-store experience key elements include adequate and clear store signage along with store…

Ashley HomeStore licensee taps Qualtrics to boost customer experience

September 6, 2019

Broad River Retail, the biggest independent owner and operated Ashley HomeStore licensee in the U.S., is using Qualtrics CustomerXM to boost the customer…

Costco arrival in China leads to chaotic customer experience

September 6, 2019

To say consumers in China are excited about Costco's debut there would be an understatement.

Report: Most retailers not too sure who's browsing around

September 4, 2019

More than half, 64%, of retailers can't identify the majority of website visitors and 57% aren't collecting offline customer relationship management data…

Average consumer back-to-school spend expected to break records

August 29, 2019

Consumer spending for back-to-school needs and college items will break records this year, according to a National Retail Federation survey conducted by…

What consumers want: fast help, flexible delivery

August 26, 2019

The two top things wanted by today's retail consumer are easy and fast online "chat" help and flexible delivery options, specifically in-store pickup and…

Urban Outfitters taps Qualtrics to advance customer experience

August 23, 2019

Urban Outfitters is deploying the Qualtrics CustomerXM platform across physical stores and digital commerce channels to enhance its customer experience…

The future of furniture retail

Steve Davidson, vice president of Fortegra’s Warranty Product Group, details the unique challenges furniture retailers are facing as the consumer buying…

Why conversational commerce is coming sooner than you think

Marco Lafrentz, vice president, tyntec, shares his insight on how online commerce has evolved significantly over the last two decades, and the ongoing shift is…

The physical retail experience is king with jewelry buyers

August 22, 2019

When it comes to buying a bauble, a good majority of consumers trek to a brick-and-mortar jewelry store, according to a Citi Retail Services study.

Are mobile payments on the verge of a breakthrough?

by David Jones — Editor, Networld Media Group

Despite years of hype and expectations that failed to materialize, U.S. mobile payment adoption may be close to a breakthrough as issuers transition to…

Attaining retail operational excellence with indoor location technology

Chris Todd, CEO of Theatro, explains why It's time for retailers to focus on applying location technology to associates in order to serve customers more…

Consumers not sure how brands are using data

August 15, 2019

Despite an increased focus on consumer privacy, data security and data protection, more than half of consumers — 65% —  weren't sure what brands were using…