Formation VP defines personalization — why it's critical to the retail customer experience

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

Nicole Amsler, vice president of marketing at Formation — a company that helps brands reach millions of customers each day — shares her insights on what retail…

Online retailers struggling with various issues, AI tools gaining ground

November 4, 2019

Retailers are launching AI tools at a relatively high rate, but there is still room to improve when it comes to serving hyper-personalized experiences and…

Why it’s time for brands to prioritize the happiness of millennial shoppers

By focusing on superior experiences now, brands can meet the pressing needs of their most demanding customers (millennials) — while getting ahead of the…

Presented by RetailCustomerExperience.com

Lead-up to Black Friday a popular shopping time

November 1, 2019

A Cardlytics, Inc. annual spend trend report reveals nearly 40% of all holiday spend occurs in the four weeks leading into Black Friday

Handbag spend hits all-time low, claims consumer report

October 30, 2019

Sales of handbags and totes in the U.S. are down more than 20% this year, as compared with 2016, according to NPD Group's Consumer Tracking Service.

Smartphone, mobile devices playing bigger part in holiday shopping

October 30, 2019

Consumers are increasingly turning to their mobile device when it comes to holiday shopping online and in the store. The number of shoppers using a smartphone…

4 essential technologies for customer service in retail

Julien Rio, marketing director at RingCentral Engage Digital, shares why having just one customer support channel is a fail. He writes it is essential for…

Loyalty is way beyond just point, rewards

October 28, 2019

Developing a loyalty program today isn’t about rewards and points, but exceptional customer service, digital access and ease of use. Those elements, according…

Women have more money to spend but capturing their attention is getting harder

October 28, 2019

Price-conscious female shoppers are looking for greater convenience and price value this holiday season, and they will have more money to spend. Those are top…

Shopping for clothes losing its allure, claims report

October 28, 2019

Consumers aren't too happy about clothes-shopping, as they own so many already and the ever-lower prices aren’t helping to spur buying. In simple terms…

Talking With: Quantum Metric CEO Mario Ciabarra on all things mobile commerce

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

The mobile device is fast becoming the retail storefront for today's shoppers and they are not only expecting a seamless, frictionless mobile customer…

Digital much more entwined in consumers’ lives than most realize

October 25, 2019

The average person estimates they use seven digital services a day, but, in fact, they are using more than 30 daily basis, according to an AppDynamics' App…

Why risk not using marketing technology when it's crucial to the digital CX?

Lynne Capozzi, CMO, Acquia, explains that while big challenges still exist, using technology to enhance CX simply can no longer be avoided.

Consumers feel little control over data, want to opt-out of data selling

October 24, 2019

A Deloitte consumer privacy in retail survey reveals retail is "at an inflection point," according to a press release, when it comes to consumer privacy, as…

Mobile payment not yet meeting industry projections

October 21, 2019

Mobile payment transactions are not yet meeting industry projections and a big reason is a lack of confidence by the consumer.

Macy's home to fast casual restaurant

October 21, 2019

Potbelly Sandwich Shop will open in four Macy's department stores via a multi-unit franchise deal with the retailer.

Shoppers will spend just as much, possibly more this holiday season

October 17, 2019

This holiday season U.S. consumers are expected to spend as much, or more, than they did in 2018 and they're projected to hit brick-and-mortar retail locations…

Retail sales dip for first time in months

October 17, 2019

Retail sales in the U.S. in September dipped for the first time in seven months and could prompt an interest rate cut in a few weeks.

How to use personalized email to build emotional Intimacy with your brand

James Glover, president and CEO of Coherent Path, explains why retailers need to zero in on the specific types of emotional connections your customers expect…

Postal mail can play role in reactivating abandoned baskets

October 15, 2019

A Go Inspire Group study reveals marketers may want to revisit the likely dumped postal mail approach when it comes to getting consumers back to abandoned…