5 reasons retailers should control the post-click customer experience

Andrew Atkinson, director of product marketing at GrandCanals, offers up five important reasons why retailers should strive to control the post-click…

In-store digital coupon clipping on the rise

June 29, 2018

While nearly 25 percent of retail shoppers don't even know a store offers digital coupons the act of in-store digital coupon clipping is on the rise.

Apple Pay to hit 200M users by 2020

June 29, 2018

The global number of mobile contactless users will exceed 760 million by 2020, up from an estimated 440 million in 2018, according to a new study from Juniper…

How to make the shopper's buying experience a competitive differentiator

Jeff Bubak, vice president of business development, Alorica, explains why retailers must take a long deep look at how to communicate with customers on the…

Consumers love dynamic pricing, reveals report

June 26, 2018

A good majority of shoppers, 65 percent, are embracing dynamic pricing in the retail store, especially if it saves money and reduces waste, according to a new…

Discover how Michael Kors, Bonobos are tapping iPad, retail apps to drive sales

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

Retailers are boosting sales, and the customer experience, by putting innovative mobile device technology into the hands of store associates. Learn more by…

AI in the mainstream but consumers demanding transparency

June 22, 2018

Two out of three Americans are somewhat familiar with artificial intelligence with 32 percent feeling positive toward the technology but a good majority, 8…

Survey: Young shoppers care about brand values

June 21, 2018

Young consumers care about brand values, even more than their products, according to a Euclid survey.

Biggest mobile shopping gripe: ads

June 19, 2018

Today's shoppers using a mobile device are frustrated due to too many ads and retailers need to make some changes to avoid losing loyal customers.

Women more likely than men to use cash

June 18, 2018

On a worldwide basis, women typically use cash 6 percent more often than men, according to a consumer payments survey by data and analytics company GlobalData.

Study: Consumers want more payment choices at unattended terminals

June 18, 2018

Some 70 percent of consumers want unattended terminals to accept both card and cash payments and a significant number are willing to use wearable devices or…

5 common customer service complaints and how to fix them

Swati Kungwani, business analyst and content manager at iTouchVision, explains why retailers need to pay attention to issues faced by customers and ensure…

Legacy mall home to cutting-edge retail customer experiences

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

The Microsoft store, Fossil, Lego and Tesla offer up unique interactive customer experiences within the 53-year-old NorthPark Center mall in Dallas.

How scrappy, online retailers can thrive and grow in the Amazon era

Scott Gifis, president, AdRoll, provides insight for brands getting started in the era of Amazon, recommendations to grow and optimize the brand, and how to…

Why the future of retail belongs to visual discovery

by Elliot Maras — Editor, Kiosk Marketplace & Vending Times

Pinterest provides a visual tool to enable the discovery process online. Millions of consumers already use Pinterest to get ideas for everyday needs — food…

Amazon delivery man takes loyalty to the mat

June 12, 2018

Amazon strives to provide top customer service and a Texas delivery person is clearly on board. A Haslet woman found that out when a delivery person dropping…

The role of store associate is changing, retailers and brands better take notice

Marc Gingras, CEO and founder of Foko Retail, explains that as shopping experiences change so does the role of the associate in the modern store, especially…

Survey: Lots of consumers would rather clean toilets than deal with customer support

June 8, 2018

When it comes to calling a retailer's support or customer service number a good number of Americans (44 percent) would rather spend the time scrubbing out the…

How retailers can meet millennials in the middle

Steve Davidson, vice president, Fortegra Warranty Product Group, explains how millennial behaviors, such as using digital services to get the best bang for…

The question for today's retailers: What business are you in?

by Chris Petersen — Owner, IMS

Blogger Chris Petersen poses a big question to retailers as the days of retailers differentiating on products seems to be long past for two reasons: there are…