Consumer Behavior News & Media
Consumers suspect AI scam when website response is slow
August 4, 2026
While more than half of consumers, 65%, claim they can identify fake websites, 72% mistake slow website performance for an AI scam, according to a Pantheon…
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What Amazon's Q2 earnings reveal about consumer needs, expectations
by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media
While Amazon’s earnings reveal Amazon Web Services is driving big growth the data also reveals competitors have an opportunity to beat the omnichannel retailer.
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Consumer confidence edged up in June
August 3, 2026
June brought a modest lift in consumer confidence after hitting a three-year low in May, according to the Numerator Consumer Sentiment Tracker.
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In the hesitation economy, brand loyalty is no longer guaranteed
by Jaysen Gillespie — VP of Global Product Commercialization, RTB House
The U.S. economy has shown some resilience but consumer confidence has not kept pace. Shoppers are still spending, but they are spending differently: more…
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Amazon closing in on CPG retail leader Costco
July 28, 2026
Costco still reigns as the top consumer packaged goods leader but Amazon is closing the gap and not sits just 0.1 share point behind the wholesaler.
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Amazon Prime Day not immune to consumer pressures, competing sale events
by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media
Amazon's June Prime Day event may have been a bit too early to cash in on the back-to-school consumer shopping season.
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Retail sales climb once again
July 23, 2026
Retail sales climbed for the ninth month in a row, according to a CNBC/NRF Retail Monitor report, as positive factors successfully battled again economy…
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Back-to-school shopping on record-hitting track despite consumers seeking best deals
by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media
Big spending expected in the back-to-school retail shopping season but consumers are feeling pressure.
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Consumers wary about AI shopping assistants but Amazon is changing perceptions
by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media
As the retail landscape shifts to a more automated, hands-off marketplace, the industry continues to prioritize investing in AI-powered shopping tech but not…
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Shoppers embracing digital screens in retail environments
July 6, 2026
Shoppers are becoming increasingly receptive to digital screens in retail environments.
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Loyalty programs influencing future purchase behavior
June 26, 2026
Nearly all, 91%, of U.S. consumers shopping online are influenced by loyalty programs when it comes to shopping again with a brand, and engagement with loyalty…
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Rethinking CX: The role neuroscience plays in developing the customer experience
by Brianna Van Zanten — VP of Customer Success, Incheq
In retail, there is a lot of talk about how to create the ideal customer experience, and while there are many ways to approach it, one of the most effective is…
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Movie theater phone policy change draws ire
June 18, 2026
Typically, in most movie theaters, the use of a smartphone device isn't welcome. Most theaters run promo before a movie begins that requests phones be put…
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More than half of consumers leave a retailer over poor payment experience
June 17, 2026
More than half of consumers, 55%, walk away from a business, or consider not shopping at a local business again, when the payment experience proves to be…
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Consumer confidence dips a bit in May
June 17, 2026
Seventy four million consumers are expecting finances to be worse than current finances in the next year and the May Consumer Confidence score reflected a…
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May retail sales reflect growth once again
June 16, 2026
Retail sales grew for the eighth consecutive month, according to the CNBC/NRF Retail Monitor released by the National Retail Federation.
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Most Father’s Day spending will happen in retail stores
June 16, 2026
Over half, 58%, of Father's Day shoppers expect to do all or most of their holiday shopping in-store, while 17% will do it all or mostly online.
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Father’s Day spend projected to hit record breaker
June 15, 2026
Father's Day spending is projected to hit $27.9 billion this year, according to an annual survey from the National Retail Federation which was conducted by…
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The end of “Spring Splurges”: Why AI is driving more intentional retail behavior
by Piyush Patel — Chief Ecosystem Officer, Algolia
Seasonal retail moments like spring refreshes aren’t going away, but they are evolving. What was once a cycle of impulse buying is becoming a cycle of…
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Gas fueling Costco growth, customer loyalty
by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media
Consumers wanting cheap gas are hitting Costco pumps and driving customer loyalty for the wholesaler.
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