Home Depot beats Lowe’s in Q4 2025 consumer spend, pricing a factor

March 2, 2026

Home Depot captured 29% of home improvement spending, besting Lowe's which captured 17% in the fourth quarter of 2025.

National Retail Solutions Partners with El Especialito to Launch Contest with $1,000 Prize

National Retail Solutions (NRS) is proud to announce its collaboration with El Especialito, the nation’s largest Spanish-language weekly newspaper, to launch…

Walmart expects to maintain solid sales growth in 2026

February 25, 2026

Walmart expects to maintain the sales growth it achieved in 2025 yet are a bit wary of the current economy in the U.S., trade policy actions and how low-income…

Amazon beats out Best Buy in consumer electronics purchases

February 25, 2026

Amazon captured 31% of consumer electronics spending in 2025, beating out Best Buy, according to Numerator's "Numerator Consumer Electronics Tracker" report…

Why CX outcomes, not price cuts, will drive retail growth in 2026

by Banwari Agarwal — CEO Retail & CG and Digital Business, Sutherland Global

Staying competitive shouldn’t start with slashing prices. While discounts may deliver a short-term lift in revenue, they steadily erode margins and train…

Study details retail display influence

February 24, 2026

Most shoppers, 76%, have discovered a new product or brand from seeing it on a retail display and 63% of shoppers state retail displays have influenced their…

Retailers loss from returns, shrink in 2025 hit $796B

February 24, 2026

The total retail loss due to shrink, fraud, returns abuse and operational leakage totaled $796 billion in 2025, according to Appriss Retail's "The 2026 Total…

Gen AI reshaping shopping behavior

February 20, 2026

Gen AI has moved from experimentation to habit formation when it comes to consumer shopping behavior.

US retail metrics staying the course this year

February 19, 2026

A new forecast predicts projections for U.S. retail metrics will stay the course through 2026 with a possible minimal rise in the first half of the year.

E-commerce orders enjoyed big jump in 2025

February 19, 2026

E-commerce orders across all channels in the U.S. grew 147% year over year in 2025 and the top 5% of brands drove the majority of that growth.

How self-service operators win by automating through curation

by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media

Josh Rosenberg, founder of Forward Thinkers, outlines challenges the self-service and automation industry and what operators need to do to overcome those…

AI assistant use doubles as more shoppers tap AI to handle buying process

February 13, 2026

The use of AI assistants among U.S. shoppers has more than doubled year-over-year, increasing to 35% from 12% in 2024 and over half of shoppers are open to AI…

Walmart top destination for Valentine’s Day shoppers

February 11, 2026

Over half, 65%, of consumers will celebrate Valentine's Day with Gen Z and millennials more likely to celebrate. The top shopping locations for Valentine's Day…

Crypto going mainstream among US merchants

February 4, 2026

Cryptocurrency payments are quickly moving in to the mainstream of U.S. commerce with nearly four out of 10 (39%) accepting cryptocurrency at checkout.

The potential impact of Walmart's ChatGPT shopping strategy

by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media

The world's largest retailer is expanding its AI use via ChatGPT. But there are questions on how the shopping channel will be received by consumers.

Valentine’s Day spending projected to be record-setting

February 2, 2026

Consumer spend on Valentine's Day is projected to hit a record $29.1 billion, according to a survey from the National Retail Federation conducted by Prosper…

Most consumers can identify AI videos

January 29, 2026

A hefty number of consumers, 83%, said they can spot an AI-generated video and that such videos lower brand trust.

Gap growing between retail AI, consumer trust

January 27, 2026

While AI is reshaping the in-store experience there is a increasing gap between retailers' and consumers' experiences.

2026 will be the year of agentic AI

by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media

Retail experts share predictions of retail CX tech and trends arriving in 2026.

Consumer text-based purchases on the rise

January 21, 2026

More than half, 65%, of consumers made a purchase from a brand's text message in 2025 and consumers now prefer redeeming offers via text more than email and…