Consumer Behavior News & Media
Most fashion shoppers don’t trust AI to make purchases
September 25, 2026
Just 7% of fashion shoppers trust AI to buy for them and want more control before giving AI tools that task.
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How retailers can capitalize as consumers become more intentional
by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media
Economics and budget tightening are spurring shoppers to be more intentional when purchasing. The trend presents opportunities for retailers to win new…
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Why Gen Z's shift offline is changing the rules of brand building for retailers
by William Weeks — Chief Marketing Officer, Pion
As digital channels become more fragmented and less predictable, the brands that will stand out are those that combine seamless digital experiences with…
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US retail sales rebounded late summer
September 24, 2026
Retail sales in the U.S. came back big in August and illustrates the economy's resilience even though consumers are still a bit stressed about inflation.
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Halloween spend to hit $13.5B
September 24, 2026
Halloween spending is projected to hit $13.5 billion, according to the National Retail Federation's annual consumer survey conducted by Prosper Insights &…
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Holiday shoppers embracing AI helpers
September 22, 2026
Holiday shoppers are embracing AI assistants while prioritizing value and trust, according to the Cordial research report, "Holiday 2026: Consumer Shopping…
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Rising grocery costs will make holiday celebrations stressful
September 22, 2026
A good majority of Americans, 78%, expect higher prices to impact holiday spending and 50% believe rising grocery costs will make holiday hosting more…
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Return policies impacting consumer shopping behavior
September 18, 2026
More than half, 63%, of U.S. shoppers have either stopped shopping with a retailer or abandoned a purchase because of the retailer's return policy.
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Why physical-world behavior is essential in retail store site selection
by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media
Real-world mobility data is becoming more valuable as retail store formats shrink.
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How AI helps turn customer feedback into operational decisions in real time
by Sasha Kosmowski — Chief Customer Officer, MelodyArc
Customers will continue to surface problems before most reporting systems do. AI can make that evidence visible early enough for retailers to trace the issue…
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More than half of consumers will tap AI for holiday shopping
September 15, 2026
More than half, 65%, of consumers plan to use artificial intelligence for at least one part of their holiday shopping, and only 8% of retailers view themselves…
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Deloitte report: Holiday retail sales projected to hit $1.7T
September 14, 2026
Deloitte predicts holiday retail sales this season will hit an estimated $1.7 trillion and $1.71 trillion between the season's November to January timeframe.
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AI has consumers rethinking recommended buy when website fall short
September 11, 2026
Nearly all shoppers (97%) will reconsider an AI-recommended purchase if the brand's website falls short, while two-thirds say they trust AI more than social…
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Why back-to-school shopping is all about value
by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media
Rising costs, economic uncertainty and ongoing inflation are causing shoppers to rethink where they spend, what they buy and which brands earn their business.
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US holiday sales to exceed $1T for first time ever
September 9, 2026
Holiday sales in the U.S. this season are expected to beat last year's growth performance and exceed $1 trillion for the first time, according to Bain &…
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Buc-ee’s traffic tops 210M annual trips
September 2, 2026
Convenience and fuel retailer Buc-ee's has hit a big benchmark — more than 210 million annual trips, according to a Numerator report.
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Gen Z, rich consumers driving opportunities for Walmart
August 28, 2026
Gen Z shoppers and higher-income households, those earning over $100,000, are driving growth for Walmart while lower-income households and Boomers are pulling…
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Households tapping AI, discounts, secondhand shops in back-to-school shopping
August 28, 2026
As students head back into the classroom across the U.S. families are using AI, discounts and second-hand shopping when it comes to back-to-school spending.
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More than half of young consumers wary of AI
August 28, 2026
Young U.S. adults are increasingly wary of AI and more than half are more concerned than excited about the technology, an increase from 37% in 2021.
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Walmart deploying commerce intelligence platform to Sam’s Clubs
August 27, 2026
Walmart is deploying Walmart Data Ventures' first-party commerce intelligence platform to its Sam's Club locations in 2027.
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