Consumer Behavior News & Media
How Verizon is tapping AI to drive customer experience innovation
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
Verizon has unveiled its most significant customer experience transformation involving every customer channel – from retail stores to its app to its online…
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One quarter of consumers will Buy Now Pay Later for holiday shopping
August 5, 2025
One quarter, 25%, of U.S. consumers plan to use Buy Now, Pay Later services when it comes to holiday shopping this year and 27% of millennials plan to go into…
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Emotions drive over half of American spending
August 5, 2025
More than half, 63%, of American consumers shop emotionally and 74% state it leads to overspending.
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Nearly half of consumers oppose tariffs
August 1, 2025
Nearly half of U.S. consumers, 43%, oppose White House administration tariff policies while 29% are in support and 28% are neutral on the issue.
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More than half of consumers trust AI
July 31, 2025
Over half, 62%, of consumers trust AI to guide brand decisions yet 57% still prefer traditional search engines when researching personal, medical or financial…
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Increasing costs reshaping how consumers live, shop, engage with brands
July 28, 2025
As costs increase, and tariff policies are enacted, consumers are changing spending behavior, from scaling back to switching brands and re-thinking…
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Customer loyalty at inflection point, claims study
July 24, 2025
Retail loyalty is hitting a crossroad and is at an inflection point as customer expectations are outpacing loyalty program evolution.
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Back-to-school spend projected to hit $30.9B
July 24, 2025
Back-to-school spending, for K-12 students, is projected to remain steady and hit a collective $30.9 billion.
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June retail sales slowed as consumer worries persist
July 22, 2025
Retail sales slowed in June as consumer worries about government policies, such as tariffs and the federal budget, continues.
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Tariffs causing anxiety, confusion, uncertainty
July 21, 2025
It is difficult to predict the impact of new tariffs and policies on the U.S. economy and anxiety and confusion have taken "center stage" in the economy…
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Shoppers adjusting spending ahead of tariff implementations
July 21, 2025
American consumers aren't waiting for tariffs to be instituted and are changing their spend ahead of potential high costs.
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Parents will spend more this year on back to school needs
July 17, 2025
Parents will be spending more this year on back to school needs.
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2025 State of the Industry: Store Innovation Report
Explore how the 2025 State of the Industry: Store Innovation report outlines the evolution of physical stores into agile, data-driven, and experience-rich…
Presented by Toshiba Global Commerce Solutions, Inc.
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Consumers fast becoming value seekers
July 11, 2025
Four in 10 American consumers are considered value seekers and seeking out brands that offer more value for the price.
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Consumers are loving gift cards
July 8, 2025
The sale of U.S. gift cards is projected to increase 10% this year, compared to 2024.
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Food shoppers looking for smart ways to shop, want more information
July 7, 2025
Over one third, 33%, of U.S. adults expect to pay more for food this summer due to inflation and more than three-quarters, 76%, want more information due to…
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Census data reveals retail sales growth continuing despite tariff proposals
July 2, 2025
There was continued growth in core retail sales in May, according to U.S. Census Bureau data, despite a downturn in overall sales amid tariffs on imported…
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The loyalty trend you’re not watching but should be
by Jennifer Farmer — Director of Merchant Development, Valuedynamx
Retailers looking to drive more year-round sales and eliminate off-peak season lulls should look to their reward and loyalty programs to proactively engage…
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Consumers changing grocery spend due to tariffs, inflation
July 1, 2025
Over half, 65%, of consumers plan to buy less groceries in some capacity due to proposed tariffs and inflation.
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Most consumers aware of proposed tariffs
June 30, 2025
Most U.S. consumers, 77%, are aware of new or proposed tariffs on goods imported into the U.S., with millennials, 79%, most aware followed by high-income…
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