Consumers embracing ‘valuespending’

June 26, 2025

Consumers are embracing "valuespending," with intentionality and brand value central to purchasing decisions.

Consumers still care about sustainability

June 25, 2025

Sustainability is still a top concern for consumers with 69% reporting climate change directly affects their daily lives and 86% believe businesses should use…

Most US consumers using AI regularly

June 24, 2025

A majority of U.S. consumers are using some form of AI regularly and more than half, 60%, have used it to help them shop online.

Rise of the nasty customer: What retailers can do to protect store associates

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

JD Dillon, chief learning officer at Axonify, offers tips, advice and strategy for dealing with the rising incivility from shoppers so store associates feel…

American travelers loving app, kiosk for hotel check in

June 19, 2025

A near majority of American travelers, 70%, are using an app or a self-service kiosk instead of the traditional front desk when it comes to checking into a…

FreedomPay, Verifone research reveals disconnect in payment experiences

June 13, 2025

There is a "significant" disconnect between how retailers perceive their payment experiences and what consumers are actually encountering and the gap in…

Rewards drive better ROI than discounts, claims study

June 12, 2025

Reward and incentive-based promotions can drive a better return on investment than a discount strategy as well as higher annual improvement in customer…

Retailers boosting prices despite expected consumer backlash

June 12, 2025

A hefty number of consumers, 79%, will pledge loyalty to retailers that absorb tariff costs and lose trust in those that raise prices, according to a First…

Father’s Day spending projected to hit $24B

June 10, 2025

Father's Day spending is projected to hit a record $24 billion this year, up from last year's $22.4 billion and would exceed the previous record of $22.…

Father’s Day shopping split even across online, big box, grocers

June 9, 2025

Consumer shopping activity this Father's Day will be nearly split evenly across e-commerce (39%), wholesale big box retailers (38%) and grocery stores (33%).

Consumers willing to pay more for premium experience

June 9, 2025

A majority of U.S. consumers, (72%), would pay more for a premium experience when doing business with a company, according to data from Qualtrics XM Institute.

Most consumers not prepared to absorb tariff price hikes

June 5, 2025

Just 20% of American consumers are prepared to absorb tariff price increases and 91% are already managing rising prices.

Travelers depending more on rewards, loyalty program perks

June 4, 2025

Travelers are increasingly tapping rewards and loyalty programs, with nearly 80% depending on loyalty programs.

SMG launches Ignite®, AI-native Unified Experience Management® transforming how brands act on experience data

The only AI-native platform purpose-built for smarter, faster decisions

Woman accused of stealing via Walmart self-checkout

June 2, 2025

A Clarion, Pennsylvania woman has been charged with felony retail theft after allegedly stealing over $1,400 worth of merchandise from the Clarion Walmart in…

How Retailers Can Make Every Shopping Experience Memorable

Explore how retailers can elevate customer engagement by blending physical and digital channels into seamless, memorable shopping experiences. The blog…

Census data reveals steady retail April sales despite tariff concerns

May 29, 2025

Shoppers were engaged and shopping in April despite concern over tariffs, according to U.S. Census Bureau data.

Nearly half of consumers expect personalized marketing experiences

May 27, 2025

Just about 40% of U.S. consumers expect personalized online shopping experience with tailored interactions and product recommendations that align with…

SMB sales grew in April despite consumers trimming discretionary spend

May 23, 2025

Small business sales in April grew above March despite consumers continuing to trim discretionary spending, according to the Fiserv Small Business Index for…

Tariff concerns not stopping Amazon shoppers

May 22, 2025

Tariff concerns aren't stopping consumers from shopping at Amazon.