Survey explores how the "pester power" of children drives retail sales

December 19, 2014

Advertising can work to build demand for devices, but despite the large advertising budgets involved, success isn’t guaranteed.

Retailers estimate holiday return fraud will cost them $3.6 billion

December 19, 2014

More than three-quarters of those polled cite organized retail crime as impacting return fraud rates.

Global mobile NFC payments to exceed $130 billion by 2020

December 18, 2014

This equates to 254 million mobile users making five payments per month at an average of slightly less than $9 per transaction.

Second consecutive week sees $5B weekdays of online desktop spending

December 17, 2014

The online desktop spending season-to-date remains up 15 percent, still ahead of forecast.

How to ensure stellar customer engagement for 2015

by Jeannie Walters — Chief Customer Experience Investigator, 360Connext

Getting retail employees to engage with customers is tough. Here are four things you can do to help them succeed.

Study says more people buying beauty and personal care products online

December 16, 2014

The research found that Beauty and Personal Care, an industry traditionally rooted in the ability to touch, smell, sample and experiment with products in…

Survey says online shoppers lack trust in credit cards

December 16, 2014

Connexity's Bizrate Insights finds U.S. shoppers most trust their personal bank, PayPal and Amazon.

Using data to spike holiday shopping traffic

Three ways retailers and manufacturers can accomplish greater loyalty and sales during the busy holiday season.

A retail marketing wish list, from wise men to golden rings

by Bryan Pearson — President, LoyaltyOne

Who knows? Someone may be watching.

Millennials twice as likely to spend more this holiday season

December 12, 2014

The idea of not spending more this holiday season was consistent across age, income and education levels, but millennials had the lowest propensity to hold…

Three-quarters of all online purchases made within the first 60 minutes

December 11, 2014

Within the first minute of an online shopping session, brands lose 30 percent of their site visitors.

Retail sales increase 0.6 percent in November

December 11, 2014

Gains were consistent with NRF's holiday sales forecast, which anticipates an increase of 4.1 percent over last year.

Report says mobile shoppers prefer Sundays

December 11, 2014

In the U.S., Amazon is the most popular shopping destination for mobile users, with a 36.3-percent market share of traffic; eBay comes in second with 1…

New year, new loyalty: Five lessons you might have missed in 2014

If you didn't adopt a loyalty program in 2014, this is one New Year's resolution that's sure to pay off, and the numbers prove it.

Mobile payments dominate the early holiday shopping season

by Will Hernandez — Editor, NetWorld Media Group

Consumers now more than ever are using their smartphones and tablets to shop on Thanksgiving, Black Friday and Cyber Monday.

Webinar to delve into the impact of mobile on holiday shopping

December 8, 2014

Retail Customer Experience will host a free webinar that delves into the impact mobile technology is having on this holiday season, including analysis of this…

One in five Americans will soon purchase a wearable device

December 8, 2014

On an overall basis, more than four in 10 adults are very familiar with wearable computers.

How to align your loyalty program with your company's charitable works

by Bryan Pearson — President, LoyaltyOne

It took Scrooge three ghosts and a long night to become a charitable man. For many loyalty marketers, it only requires the spirit of competition.

Data from sales registers shows Black Friday down over last year

December 5, 2014

November sales comps before the holiday were positive, suggesting that consumers began their holiday shopping earlier this year.

Report says Black Friday down from last year, but November saw modest growth overall

December 4, 2014

In-store engagement improved, with average duration up and bounce rate down, as the shoppers that did visit the store had a strong intent to buy.