Adrift in a sea of change? Check your internal compass.

by Dale Furtwengler — President, Furtwengler & Associates, P.C.

I don't know a business owner/leader who hasn't, at one time or another, felt adrift in the sea of change. It's inevitable. Why?Business, like everything else…

Triggering An Avalanche

by Dale Furtwengler — President, Furtwengler & Associates, P.C.

 Will social media marketing...

Harnessing the power of the mobile web

Mobile web is more than just the mobile website - it's an entirely different paradigm of use.

Price: An Economic Indicator?

by Dale Furtwengler — President, Furtwengler & Associates, P.C.

 Can pricing...

NRF: Retail had the best holiday since 2004

January 13, 2011

Even though consumers spent most of 2010 on the sidelines, retailers found a way to tap into pent-up demand when it counted the most. According to the National…

Study shows shopper behavior shifting to more online purchases

January 12, 2011

Despite shopping in general being down, online shopping has increased. Seventy-three percent of shoppers who are buying more online, are NOT shopping more—they…

Eight characteristics of successful retail concepts

What do Apple, Zappo's, REI, IKEA, Walmart and other successful retail brands have in common?

Survey: Shoppers are frugal but optimistic

January 11, 2011

A new IBM survey of more than 30,000 consumers demonstrates that, while shoppers are optimistic about the future, they have developed attitudes during the…

Educating the Buyer

by Dale Furtwengler — President, Furtwengler & Associates, P.C.

If you want leverage in a sales call...

NRF: Panel ponders retail's prospects for recovery

by James Bickers — Editor, Networld Alliance

January 9, 2011

NEW YORK - NRF president and CEO Matt Shay opened Monday's sessions at the NRF 100th Annual Convention & EXPO with a message of optimism and hope, for an…

NRF: Panel considers what retailing will look like in 2020

by James Bickers — Editor, Networld Alliance

Changing demographics, emerging markets among the seismic changes retail is facing in the coming decade.

NRF: How retailers are adjusting to a graying consumer

by James Bickers — Editor, Networld Alliance

January 9, 2011

NEW YORK - Speaking at the Monday morning NRF session “Consumer 2020: What Lies Ahead for the Retail Industry?” several retail executives discussed how they're…

ShopperGauge report examines in-aisle display effectiveness

January 6, 2011

The suppliers of the ShopperGauge technology have announced the release of a new case study targeted at answering one of the retail industry's top in-store…

Study: Shoppers in larger malls respond better to digital signage

January 5, 2011

London — Shoppers respond better to digital advertising in larger malls because they are consistently happier and more engaged, according to the second wave of…

Survey: Shipment tracking, live chat most desired e-commerce features

January 3, 2011

Online service provider Limelight Networks has announced the results of a survey of 1,600 consumers. Limelight Networks sought to determine what customers…

Further Evidence...

by Dale Furtwengler — President, Furtwengler & Associates, P.C.

 ...that low-price strategies have a finite life. 

Online holiday shopping up 13 percent from last year

December 29, 2010

comScore has reported holiday season retail e-commerce spending for the first 56 days of the November – December 2010 holiday season. For the holiday…

The top 10 Retail Customer Experience stories of 2010

by James Bickers — Editor, Networld Alliance

Practical information and tactics resonated loud and clear with readers this year.

Online retail survey: Customer satisfaction has dropped

December 28, 2010

ForeSee Results today released its annual holiday survey showing that while many e-retailers had a holiday to celebrate, customer satisfaction with the top 4…

In Every Sale

by Dale Furtwengler — President, Furtwengler & Associates, P.C.

Someone is training...