Groupon responds: 95 percent of merchants would do it again

by James Bickers — Editor, Networld Alliance

The deep-discount deal-of-the-day site says most retailers are thrilled with the results it delivers.

Opinion: Customers want relationships, not low prices

Retailers need to solve the customer's problem, but also deliver satisfaction on an emotional level.

Six marketing lessons from Sir Richard Branson

Customer engagement, tapping free publicity among the tips shared by the business luminary.

NRF forecasts holiday sales increase of 2.3 percent

October 5, 2010

After a disastrous 2008 and a ho-hum 2009, this year's holiday season isn't expected to deliver retailers a lump of coal. Retail sales are predicted to…

Report: Black Friday shopping losing its appeal

Conversely, the popularity of online shopping continues to grow.

Discounting in Off Season?

by Dale Furtwengler — President, Furtwengler & Associates, P.C.

Good strategy?

Yes Virginia, Retail Holiday Sales Will Suck... Again!

by Bob Phibbs — CEO, The Retail Doctor

Wherever you look from now until the first week of January, there will be one consistent message: retail holiday sales will suck. That's because the evidence…

Why big luxury retailers are falling behind online

Luxury brands are slow to translate store success to e-commerce.

As consumers spend less, they expect more from retailers

A focus on long-term relationships, customer advocacy can protect against price erosion.

I'm Worth It!

by Dale Furtwengler — President, Furtwengler & Associates, P.C.

 Why do buyers pay premium prices...

Price Chopper learns a social media lesson

Social media offers great potential for making connections, and that comes with its own unique set of risks.

How in-store mobile marketing can be more than just coupons

Despite the buzz surrounding mobile coupon apps, there is a deeper way to use the technology to drive purchases.

Ten best practices for implementing and fine-tuning retail metrics

Dashboards provide a clear picture of business operations, provided the metrics behind them are properly designed.

Report: In an online world, retail stores still crucial

September 20, 2010

Three out of four global communications providers plan to open more communication provider-owned retail stores over the next two years and must cultivate an…

Despite digital distribution, most video gamers still buying at retail

September 20, 2010

Interpret LLC, an entertainment, media and technology market research firm, today released a report, "The Rise of Social Commerce," which found that not only…

Customer/Value Alignment

by Dale Furtwengler — President, Furtwengler & Associates, P.C.

 How do your organization’s values...

Deloitte forecasts a two percent increase in holiday sales

September 19, 2010

With slow economic growth keeping household spending plans in check, retailers should anticipate a modest increase in 2010 holiday sales, Deloitte forecast…

Report: Hispanic shopping habits more seasonal than most

September 14, 2010

The shopper experience study currently underway by The Integer Group and M/A/R/C Research reveals that Hispanic shoppers show a shift in shopping behaviors by…

NRF: August retail sales increase still reflects cautious consumer

September 13, 2010

The back-to-school shopping season finished on a positive note as retailers’ aggressive promotions and state sales tax holidays helped lure families into the…

Is the King a Pauper?

by Dale Furtwengler — President, Furtwengler & Associates, P.C.

 What is it about Burger King...