Holiday ecommerce season will take a dip this year, reveals forecast

Retailers hoping for a more robust ecommerce holiday season will likely have their hopes dashed, given ecommerce growth will hit just 10 percent growth, a 1 percent dip compared to last year. Amazon's increasing dominance and greater online discounts are...

Rewards playing a role in UK consumer activity

Three quarters of British consumers admit that a reward impacts final purchase, and an appealing incentive has driven 30 percent to choose a product of less quality, and 33 percent to buy a more expensive product. The insights, from a...

Dick's Sporting Goods CEO: There is a perfect storm ahead

Lots of retailers are in panic mode, according to Dick's Sporting Goods CEO Edward Stack, and there is a "perfect storm" approaching for the industry due to competition from ecommerce. In response, Stack said retailers are panicking due to what...

Walmart, Google team up on a collaborative shopping vision

In a quest clearly aimed at beating Amazon, Walmart will sell its products via Google’s online mall, Google Express, in a partnership aimed at offering a new shopping experience. It is the first time Walmart products will be sold outside...

Low price, good value are driving deeper customer loyalty

Nearly all consumers, 92 percent, view price and value as top reasons to be loyal to a retailer and brand. Product quality also factors high, with 72 percent of U.S.

Pinterest proves winning for brands, reveals analysis

Retailers not using the social networking platform Pinterest may want to start integrating it into the marketing plan as new research claims it can lead to bigger sales. Pinterest 'pinners' who engage with advertising content have a 40 percent larger...

Survey: Online shoppers prefer direct shopping with brands

More than half, 55 percent, of shoppers prefer buying directly from a brand versus buying at a retailer, according to a new Astound Commerce Insight survey. The finding illustrates how consumers are moving away from preferring multi-brand retail experiences, stated...

Online consumers love high quality visual content

When it comes to shopping online, visual content counts for today's consumer. That's the finding of a new Splashlight survey on what factors into the online purchasing decision and consumers' online shopping habits, according to a press release. A large...

Report: Retailers should be embracing Amazon as a distribution option

A new Bluecore report reveals retailers should be embracing Amazon as a distribution channel and that research indicates 44 percent of brand marketers are "paralyzed by the competitor." Just 35.3 percent of retailers are taking "technological action" to maintain market...

Survey: Back-to-school shoppers prefer brick-and-mortar over online shopping

When it comes to buying school supplies and back-to-school items, a good majority, 78 percent, of parents prefer hitting a brick-and-mortar retailer versus an online store, according to a new Junior Achievement USA survey. Just 8 percent of parents plan...

Amazon tops when it comes to trustworthiness, claims study

Amazon is viewed as the top most trusted brand, according to the 2017 National Most Trusthworthy Brands survey from The Values Institute. Costco took second place in the retailer category, followed by Target, Macy's, Walmart and Sears. The survey measured how well 40 of the largest U.S. brands connect with their customers.

Online grocery service debuts Alexa app for hands-free voice order capability

Consumers who like to order from Stop and Shop's online Peapod grocery service can now enlist the help of Amazon's Alexa devices. The grocer is offering an “Ask Peapod” feature which allows for hands-free ordering, according to a Progressive Grocer...

Costco, Wawa gaining ground as gas fuel up locations

The top consumer choices when it comes to gassing up the vehicle at a wholesaler is Costco and Wawa when it comes to grocery stores, according to a Market Force Information study which polled 7,000 consumers. While most vehicle owners...

The impact of unhappy customer service teams

Customer service plays an integral role in providing good customer experience and unhappy service teams can have a negative impact on CX. Currently less than two thirds of customer agents are happy in their roles and more than a third...

Walmart.com, Jet.com take top spots in online fresh, packaged grocery buys

When it comes to where consumers go online to buy fresh food, Walmart.com takes the lead spot and Jet.com, which is now owned by Walmart, takes the top spot when it comes to online packaged groceries. Those are the findings...

Realtor tapping robots, big data to cut selling costs

REX Real Estate Exchange will be deploying robots and tapping big data technology to cut home selling costs in its new Long Island, New York office location. The quest, according to a Newsday report, is a strategy aimed at reducing...

Study: Most mobile app users hesitant to give info when signing up

Mobile app users are concerned about the security of their information when they register for a new app, according to a new survey conducted by B2B research firm Clutch. Nearly 90 percent of respondents said security of personal information shared...

Study: Small retailers are making money on online marketplaces

Over 60 percent of small to mid-size businesses are attributing half, or more, of their ecommerce sales to Amazon and other online marketplaces, according to a new NetElixir study. NetElixir surveyed over 500 small to medium size business owners and...

Retailers embracing AI big time in next two years, reveals study

A hefty number of retailers, 87 percent, claim they will boost use of artificial intelligence for customer engagement strategies in the next two years. Those AI technologies will include live chat, Facebook Messenger and Amazon Alexa, according to a new...

Back-to-school spend will hit $83.6B, claims report

A confident consumer base and increasing school enrollment will likely drive back-to-school spending to the second top spending level in history, according to a new National Retail Federation survey. Total spend for school and college is projected to hit $83.6...

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