Consumers love retailers with multiple channels, reveals survey

The more channels available for customer service, the happier a consumer is, reveals a Narvar survey on shopper behavior. While 80 percent of consumers still prefer email as the top communication option, 38 percent want other options, according to the...

Retail brands not hitting the mark when it comes to chatbot experience

While a good number of consumers, 72 percent, say online chat interaction makes for a more loyal customer and nearly a third will use chatbots, the experience is not very fulfilling. Just 15 percent of consumers are happy with chatbot...

Robust holiday season spike ahead, reveals survey

Consumers in the U.S. are likely already holiday shopping, and holiday season spend is predicted to grow 6 percent this year, according to a JLL Retail survey. Generation X consumers are expected to spend more than Baby Boomers, 30 percent...

Study: Online holiday spend will beat in-store spend this year

For the first time ever, online holiday shopping spend will beat in-store retail spend, according to a new Deloitte study. There will also be more "self" gifting this holiday season, according to the firm's 32nd annual Holiday Survey of consumer...

Outdoors retailer shuttering doors on Black Friday

For the third year in a row, outdoors retailer REI won't be open on Black Friday. Its CEO claims the strategy is helping the business and is a path other retailers should take, according to a Business Insider report. Selling...

Price not the only focus for consumers these days

While the price point will always be a top consideration for the consumer, other factors, from in-store events to great service, are also top of mind, according to a new Interactions survey. The survey, which polled more than 1,500 shoppers,...

Study: Retailers lack tools to tap customer data

More than half, 58 percent, of retailers don't have in-store tools to view and analyze customer data across touch points, and of those who do, just 64 percent believe they're somewhat effective. The Kibo study also reveals 52 percent of...

Customers love music when shopping

A new Mood Media study claims music is something consumers love when shopping and when interacting in the banking environment. A majority of shoppers feel more comfortable having confidential conversations when music is playing in the bank or store, noted...

Smart store tech is a revenue booster, reveals report

A new Juniper Research report reveals smart store technologies will spur over $78 billion in annual transaction revenue in the next five years. These technologies, such as Amazon Go and what the report describes as "invisible payment" tech, are ideal...

Report: Many retailers don't have an omnichannel strategy in place

As the holiday season arrives, a new study reveals omnichannel is not a big priority for many retailers as 40 percent don’t even have a strategy. The trend insight, from a new Zaius report, is just one of several findings...

September retail sales jump thanks to weather-related events

Retail sales in September increased 0.5 percent compared to August, and 3.2 percent compared to a year go, due primarily to hurricane event impact. The sales insight, from the National Retail Federation, noted it was a "good increase" and "strong...

It's going to be a jolly retail holiday season predicts study

Retailers should be in a jolly mood this holiday shopping season as a PwC report predicts U.S. holiday spending will spike 6 percent. The average U.S.

Human behavior is a good thing for businesses, reveals study

Companies that display good human relationship behaviors are more likely to make more money, according to the third annual Customer Quotient report from C Space. Human traits such as openness and empathy lead to better financial performance and improved customer...

Consumer spend inches up in August

There was a slight uptick in consumer spending in August, according to Commerce Department figures cited in a Reuters report. Consumer spend increased 0.1 percent following a 0.3 increase in July and was in line with economists' predictions, stated the...

Study: Consumers OK with IoT payments, but want control over purchase

Nearly half of consumers in the U.S. polled for a Worldpay survey said they would feel comfortable with a connected device, such as a refrigerator, ordering items on their behalf, according to a press release from the company about the...

Cyber Monday will overtake Black Friday as consumer favorite, reveals study

Tired of crowds, long lines and seeking more convenience, consumers are expected to shop more on Cyber Monday this holiday season than on Black Friday. One big reason is that consumer expectations are at an "all time high," according to...

Halloween spend may hit $9B record

Retailers selling Halloween candy, costumes and pumpkins are likely to see a lot of consumer activity this year as shoppers are predicted to spend $9.1 billion, an 8.3 percent spike over last year's $8.4 billion. The average shopping trip should...

Study: Consumers not keen on facial ID for payments

A Juniper Research survey reveals more than 40 percent of iOS users in the U.S. consider themselves unlikely to use facial recognition as a payment security technology. Contactless payment users consider fingerprint sensors and voice recognition more appealing authentication methods,...

Consumers more comfortable with nonfinancial providers for bill pay, money transfers

A substantial number of consumers are comfortable using nonfinancial providers for essential activities such as paying bills, transferring money to others and taking out loans, according to the latest consumer trends survey from Fiserv. The survey also found notable adoption...

Grocery shoppers hungry for digital experiences

Digital is having a greater impact than ever on the grocery consumer shopping path, with digital influence on sales in store jumping from 33 percent to 51 percent in 2016. In fact, digital is woven into all of the consumer's...

Showing (81 - 100) of 1393

Get the latest news & insights


News

Resources

Trending

Features

Amazon Prime Day boosts overall online sales, retail activity