Consumer Behavior News
Small retailers anticipating a profitable holiday season
November 9, 2022
A good majority, 80%, of small retailers targeting Gen Z and Gen Alpha consumers via social media efforts are optimistic about higher profits this holiday…
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American shoppers are loving convenience stores
November 4, 2022
The U.S. consumer is increasingly becoming a convenience store fan, with 62% stopping by a store at least once a week and 70% of convenience store consumers…
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Balance key when it comes to self-checkout strategies
November 4, 2022
Retailers deploying self-checkout options should be taking a balanced approach as a study reveals just a small portion of consumers want SCO-only in a store…
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Consumers embracing self service
November 2, 2022
Shoppers are returning to shop in stores and are embracing self service, according to Zebra Technologies Corp.'s 15th Annual Global Shopper Study.
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Consumers willing to pay item return cost for convenience factor
November 1, 2022
A good number, 25%, of consumers are willing to pay for a product return in exchange for convenience.
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Amazon beating Walmart online on several fronts
October 27, 2022
Amazon is maintaining dominance in e-commerce versus Walmart with 75% of consumers buying from Amazon compared to 43% shopping on Walmart's online store site.
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Inflation impacting modest income consumers, in-store shopping regains top status
October 26, 2022
Overall holiday budgets will remain the same as in 2021 but inflation will have a deeper impact on how consumers with modest incomes shop this holiday season…
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US shoppers lead in-store shopping
October 26, 2022
Along with expectations around self-service, digital payment and interactive experiences, research shows that U.S. shoppers lead the world in returning to…
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Holidays shoppers starting early, economy big concern
October 24, 2022
More than half of consumers, 66%, are more concerned about the economy this holiday season compared to last year, and 58% intend to start shopping before…
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Retail tech not meeting shopper expectations
October 24, 2022
Consumers want self-checkout, store mapping and mobile apps, but not every retailer is delivering on consumer expectations.
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Retail holiday shopping window wider than ever
October 20, 2022
The holiday shopping window is getting bigger this year as consumers are already shopping for gifts and spending more time browsing and conducting price…
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Economy, finances top concerns for holiday shoppers
October 20, 2022
Nearly a third, 29%, of U.S. consumers are considering spending less this holiday season due to concerns about inflation and personal finances.
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Consumer spend up this Halloween
October 19, 2022
A good majority of consumers, 87%, will be spending when it comes to Halloween this year, and inflation isn't hampering consumer shopping given spend is…
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Amazon robot delivery shelved over customer feedback
October 14, 2022
Poor customer feedback is prompting Amazon to cancel future development of its home delivery robot strategy after limited pilot testing.
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Consumers getting price sensitive as holiday season nears
October 12, 2022
Consumers will prioritize savings and on-time shipping this holiday season and 78% plan to spend at least 10% less due to inflation compared to last year.
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Shoppers tapping phones for product research
October 10, 2022
A good number, 63%, of shoppers are using a phone in-store to research a product before purchase and 36% have bought something online while in a store.
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Gen Z, Millennials reducing personal spend to afford holiday purchases
October 10, 2022
Some young shoppers, specifically Gen Z and Millennials, are giving up personal expenses, such as streaming services and eating out, in order to afford holiday…
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‘Skimpflation’ taking root among consumers
October 7, 2022
A hefty number of consumers, 79%, are cancelling subscriptions, choosing lower-cost providers and renegotiating contracts to combat inflation. The cutting back…
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Economics not an issue for some holiday shoppers
October 6, 2022
While many consumers are worried about the economy some aren't going to cut back spending this holiday season.
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Affordability big worry for UK holiday shoppers
October 5, 2022
Affordability is a top worry for holiday shoppers in the U.K. this year, with 41% stating they are not able to afford Christmas and 33% planning to spend less…
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