Consumer Behavior News
Big growth forecast for back-to-school sales
June 27, 2022
Back-to-school sales, in the U.S., is projected to grow 7.5% this year, not including automotive, compared to the same time frame in 2021.
read now
Bank of America study finds 9% jump in credit, debit card spending
June 27, 2022
The Bank of America Institute is reporting that aggregated credit and debit card spending for customers was up 9% in May year-over-year, according to its…
read now
Retail sales took a dip in May
June 24, 2022
Inflation, pricier gas and increasing interest rates impacting car and home purchases all contributed to a decline in American retail spend in May.
read now
Shoppers are loving the retail mobile app
June 17, 2022
The mobile app fast becoming the preferred shopping method for consumers, especially among women and thoseunder the age of 44. Nearly 9 in 10 consumers have at…
read now
Why retailers must shift from transactional behavior to transparent behavior
June 16, 2022
Consumers are getting much more particular when it comes to supporting brands and digital technology is gaining adoption as it has the power to boost the…
read now
Sustainability matters even in the metaverse
June 15, 2022
Consumers want sustainability information when it comes to shopping but it's not often readily available which doesn't bode well given 67% of shoppers are more…
read now
Fashion shoppers want efficient, real world experiences
June 14, 2022
Today's fashion consumers want fast, convenient online shopping as well as seamless customer service and exciting real-world experiences.
read now
Data, privacy big issues for Gen Z consumer
June 14, 2022
The Gen Z consumer, those born in 1995 or later, are big on protecting their privacy and data but are willing to share with merchants, banks and payment…
read now
Consumers embracing premium loyalty programs
June 13, 2022
Consumers are more likely than ever to join a premium loyalty program and willing to pay if the program guarantees discounts and offers relevant benefits.
read now
NRF: Economy being rebalanced
June 8, 2022
The National Retail Federation doesn't expect an "extreme cooling off" with regards to retail activity thanks to growth in hiring, wages and consumer spend.
read now
Smart checkout rolling out to Circle K, Couche-Tard stores
June 7, 2022
More than 7,000 Circle K and Couche-Tar stores are being outfitted with computer vision-based, self-checkout machines after a successful initial deployment in…
read now
Consumers love chatbots if live person is back-up option
May 31, 2022
A good many U.S. consumers, 80%, are much more willing to use a chatbot if they know they can easily switch to a live customer service rep.
read now
Delta taps Eric Phillips as 1st digital leader
May 31, 2022
Eric Phillips has been named as Delta Airline's first-ever chief digital officer.
read now
Macy’s profits, sales beat street expectations
May 27, 2022
Macy's, despite inflation, higher gas prices and supply chain issues, reported Q1 profits and sales that beat analyst predications.
read now
Consumer purchases on decline
May 27, 2022
A majority, eight out of 10, U.S. consumers plan to make changes when it comes to product spending in the next three to six months, and there are already signs…
read now
Consumers hungry for self-service options
May 26, 2022
A good majority of consumers, 81%, want more self-service options, yet only 15% are highly satisfied with today's tools, though brands believe 53% are very…
read now
Consumers won't stop spending, claims Bank of America chief
May 25, 2022
Inflation, a potential recession and increasing gas prices aren't slowing down consumer spend, according to Bank of America CEO Brian Moynihan.
read now
More consumers want to buy now, pay later
May 25, 2022
Consumers are embracing the buy now, pay later payment approach and those with an annual household income of $100,000 or more are very likely to finance…
read now
Nearly 50% of consumers will pay for drone delivery
May 23, 2022
Nearly half, 48%, of consumers are willing to pay more money for drone delivery if it means getting items in an hour.
read now
Father’s Day spend expected to hit $20B
May 19, 2022
Consumer spend on Father's Day gifts is predicted to hit $20 billion this year, nearly on par with the record-setting $20.1 billion spent in 2021, according to…
read nowSubscribe
Get the latest news and resources from Retail Customer Experience.
Recent Posts
