Consumer Behavior News
April retail sales increase as consumers take higher prices in stride
May 18, 2022
The National Retail Federation has released data revealing consumers continued to spend in April, despite inflation, and retail sales overcame higher prices.
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Consumers more interested in crypto than ever before
May 9, 2022
Over a third of consumers would like to have the option to use cryptocurrency when shopping online and their interest in the metaverse is increasing, according…
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Metaverse not too familiar among consumers
May 6, 2022
Nearly half of consumers surveyed have not yet heard the term "metaverse" and only 5% consider themselves enthusiastic users.
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Bank of America reports spending up 11%
May 5, 2022
The Bank of America Institute reports that spending is up 11% from last year in March, despite concerns over inflation. In addition, spending in the first…
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Why retailers need to step up digital investments in store
April 29, 2022
Shoppers are increasingly returning to physical retail stores, with 85% predicted to do more in-store shopping this year than last and are eager to buy in…
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City Furniture enjoys strong return with Bluecore partnership
April 25, 2022
City Furniture is seeing a 330% lift in known shoppers, a 118% boost in repeat buyers and a 58% increase in email opt-ins after two years of deploying Bluecore…
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Retail thief avoids prison time after $400K in theft
April 21, 2022
A former Home Depot employee is avoiding prison time after stealing and selling $400,000 in home improvement products and has been sentenced to five years of…
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Consumers prefer traffic jams over a bad customer experience
April 21, 2022
More than half, 60%, of consumers would rather sit in a traffic jam than have a poor customer experience, according to a Telus International survey.
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Bed Bath & Beyond shoppers shopping less
April 19, 2022
Bed Bath & Beyond is giving a heads up that sales may not be so great in the next few months given an already in-progress sales dip.
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Consumers are all about the deal with AI chatbots
April 18, 2022
Consumers are likely to accept a less-than-satisfactory offer if it comes from a chat bot and not a human, but when the offer exceeds expectations, the human…
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Consumers willing to share data for the right value proposition
April 14, 2022
Consumers are willing to share data to get more from retailers, in-store and online, if it means more loyalty program benefits, special discounts and offers…
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Flawed proactive customer service does more harm than good
April 11, 2022
Using a proactive approach in customer service is a good thing, but not when it ends up causing more issues for the customer.
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UK shoppers embracing crypto payment
April 11, 2022
One in three U.K. shoppers, 30%, intend to use crypto as payment option this year and the number jumps to 40% on global consumer scale.
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Retail theft needs congressional attention, claims chamber group
April 6, 2022
The US Chamber of Commerce wants state and federal legislators to get involved in stemming the increasing tide of retail theft.
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Inflation impacts retail spend, claims report
April 5, 2022
When it comes to retail spend, 72% of consumers are spending less due to inflation and are cutting out "fun" and "impulse" buys, according to a consumer trends…
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High gas prices puts brake on retail traffic
April 4, 2022
The increased cost of gas over the past month is having a detrimental effect on retail foot traffic, according to data from Placer.ai, an analytics firm.
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US consumers back focusing on in-person experiences
March 31, 2022
The U.S. consumer is starting to spend more on in-person experiences with experiential spending hitting 91% of 2019's pre-pandemic levels, according to data…
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UK retail sales dip in February
March 30, 2022
Retail sales in the U.K. dropped 0.3% in February after a healthier 1.9% jump in January.
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Americans more concerned than excited about AI tech
March 28, 2022
More Americans are more concerned than excited about the increase of AI tech in daily life, according to a Pew Research Center survey.
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Mobile devices changing consumer shopping behavior
March 24, 2022
A hefty majority, 73%, of U.S. shoppers will embrace virtual cards for online purchases and the trend illustrates how smartphone innovation is rapidly changing…
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