Consumer Behavior News
Sephora taps FreedomPay to expand payment, mobile POS options
March 23, 2022
Beauty retailer Sephora is deploying the FreedomPay commerce platform to expand payment and mobile POS options to customers at its 500-plus store locations.
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Retail sales to grow 6% to 8% this year, claims NRF
March 23, 2022
Retail sales will increase between 6% and 8% this year, compared to 14% last year, according to the National Retail Federation's annual forecast.
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Retail spending ebbs amidst inflation, high gas cost
March 16, 2022
Consumers were spending in February but not quite at the pace of January, according to the Commerce Department.
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Retailers likely to ‘break up’ with a poor-fit customer
March 11, 2022
The increasing cost of retaining a customer will likely drive retailers to break up with a poor-fit customer and proactively end the consumer relationship…
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A big year ahead for mobile augmented reality
March 10, 2022
A good majority of consumers, 76%, have experienced augmented reality and that could mean 2022 will be the year of mobile AR, according to a Camera IQ report…
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Consumers still like at-home delivery as retailers expand curbside pickup
March 1, 2022
More than half of consumers, 64%, prefer at-home delivery as retailers continue to expand curbside pickup options.
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Walmart aims to boost subscription service with sales event
February 28, 2022
Walmart is running a three-week "exclusive" sales event in a quest to drive sign-ups to its Walmart+ subscription service.
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Consumer spend bounces back in January
February 28, 2022
Consumer spend in the U.S. jumped 2.1% in January, compared to December 2021, indicating that shoppers are less worried about COVID-19.
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Target eliminates mask requirement for shoppers, staff
February 25, 2022
Consumers and store associates and workers will no longer have to wear a protective COVID-9 mask in Target stores.
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Pyramid Computer’s David Frei talks importance of tracking CX trends
February 24, 2022
David Frei, vice president of strategic partnerships at Pyramid Computer and an advisory board member of the Interactive Customer Experience Association…
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Home Depot bests sales expectations, growth ahead
February 23, 2022
The Home Depot's sales spiked 11% in the fiscal fourth quarter, beating analysts' expectations, and the retailer stated there is "slightly positive" growth…
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Coca-Cola, Sandstar team up on 'smart' retail lounge
February 22, 2022
Coca-Cola has partnered with Sandstar, a vending technology provider, to launch the Coca-Cola Smart Lounge, a digital, interactive shopping experience that…
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Majority of customers prefer digital payments
February 22, 2022
A survey by Onbe, a corporate disbursements platform, found 74% of 1,000 consumers prefer digital payment methods to traditional forms. In addition, 65…
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Gen Z smarter, more skeptical than Millennial counterparts
February 16, 2022
When it comes to generational consumer activity there is much difference between the attributes of the Gen Z shopper compared to Millennial counterparts and…
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Retail returns hit $761B in 2021
February 11, 2022
Retailers expect more than $761 billion in products sold in 2021 will be returns, according to a National Retail Federation report conducted with Appriss…
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Luxury shoppers want delayed pay with no cost, interest
February 9, 2022
A hefty number of U.S. luxury shoppers, 84%, would find it useful to pay for high-end items without incurring interest or any extra cost and 78% view a brand's…
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Consumers taking safety into brand loyalty consideration
February 8, 2022
Consumers are increasingly taking safety into consideration, as well as employee treatment, when it comes to brand and retailer loyalty.
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Holiday spend trend extending to Valentine’s Day
February 7, 2022
Americans will spend $23.9 billion on Valentine's Day this year, a hefty jump from $21.8 billion last year, and this year's figure is the second highest year…
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Fashion jean brand taps Emarsys for technology upgrade
February 4, 2022
Fashion brand OGGI is working with customer engagement provider Emarsys on a technology upgrade that promises to drive revenue growth of 20% by year's end.
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Consumers spending big for Valentine’s Day
February 3, 2022
Consumers are projected to spend 44% more showing their love this Valentine's Day and nearly four in 10 are planning a romantic restaurant experience…
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