Consumer Behavior News
Consumers cutting back on New Year's Eve spend
December 20, 2021
When it comes to New Year's celebrations this year, two-thirds of Americans plan to spend less than when they rang in 2021, according to a WalletHub survey.
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Shoppers love in-store tech that boosts customer experience
December 17, 2021
Nearly half (47%) of shoppers welcome in-store technology if it enhances the customer experience and one that mimics the online experience.
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Cyber Monday sales dip may reflect consumer trend
December 17, 2021
This holiday season's Cyber Monday sales didn't break any records given sales dipped 1.4%, but the day's consumer activity may reflect that consumers are…
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Retail sales climb as consumers go holiday shopping
December 16, 2021
Consumer holiday shopping in November led to an increase of retail sales for the fourth consecutive month.
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Super Saturday may not be as super with shoppers
December 16, 2021
Super Saturday, the last Saturday shopping day before Christmas, may not be as busy as 2020 as the National Retail Federation predicts a slight drop in…
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Lowe’s sales dip as consumers pull back on home projects
December 15, 2021
The big boom in home improvement retail, mainly due to consumers focusing on home projects during the pandemic, may be cooling off.
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NYS mask mandate goes into effect today
December 13, 2021
Shoppers going into stores, restaurants or any type of business in New York State are now required to mask up or present proof of COVID-19 vaccination starting…
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Black Friday sales down compared to pre-pandemic holiday season
December 9, 2021
Visits to physical retail stores on Black Friday, the day after Thanksgiving, were down 28.3% compared to pre-pandemic 2019, according to data released by…
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PayPal quite popular on Black Friday
December 8, 2021
Black Friday shoppers tapped PayPal's buy now, pay later feature quite a bit on Black Friday this holiday season as use of the app option spiked 400%.
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It’s time for movie theaters to rethink the customer experience
December 8, 2021
The COVID-19 pandemic has hit the movie theater industry hard, with nearly half of pre-pandemic theater goers not buying tickets at this point.
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COVID variant may change consumer spend
December 6, 2021
The ongoing COVID-19 and omicron variant appearance may be changing how consumers are spending this holiday season.
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DoorDash goes rapid delivery in NYC
December 6, 2021
DoorDash is offering a faster delivery option in New York City this week via its Dashmart, a delivery warehouse that provides groceries household items and…
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Women spending less this holiday
November 30, 2021
More than a third of American women plan to spend less this holiday season, according to BMO Financial Group's Real Financial Progress Index. Women have less…
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Pandemic spurring consumer QR code usage
November 30, 2021
Customer use of QR codes has increased during the pandemic as retailers moved to offer shoppers touch-free interactive experiences in store.
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Lowe’s sales momentum continues in Q3
November 24, 2021
Home improvement retailer Lowe's reported net earnings of $1.9 billion for the quarter ended Oct. 29, a healthy jump compared to 2020 Q3 net earnings of $69…
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Retail sales up on a healthy pace
November 22, 2021
Retail sales increased 1.7% in October, compared to September, according to the U.S. Commerce Department, reflecting the biggest growth since March.
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Retail momentum is all about shifting consumer demand
November 18, 2021
Retail revenue for the first week of November grew 18%, compared to the same time frame in 2019, and it's not due to panic purchasing behavior.
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Home Depot enjoys healthy Q3 sales
November 18, 2021
The Home Depot reported a 9.8% jump in sales for Q3, hitting $36.8 billion, an increase of $3.3 billion compared to the same quarter in 2020.
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Buy now, pay later catching fire with Gen Z, millennials
November 17, 2021
More than half, nearly 60%, of Gen Z and millennials have bought a product on social media using a buy now, pay later option, according to a study from…
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How self-service applications are changing customer behavior
November 16, 2021
In a world where self-service technology plays a vital role in everyday life, brands and retailers need to understand the changing needs in customers' demands.
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