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Consumer Behavior News

Nearly half of consumers will spend the same this holiday season as in past year

October 15, 2021

Nearly half, 48%, of consumers expect to spend the same amount this upcoming holiday season as they did in 2020 though about a third, 34%, will boost spending…

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Consumers more mindful, view gifting as therapy this holiday season

October 12, 2021

The 2021 holiday season will be one of mindfulness, reflection, recuperation and a time to focus on mental health and self-care, according to a Sitecore report.

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Shoppers love online buying but also in-store tech

October 12, 2021

While a survey of 1,600 U.S. consumers reveals that more than half, 60%, prefer to do more than half their shopping online, there is also big interest by…

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Most consumers haven’t tapped try-on, AR features

October 12, 2021

Nearly three-quarters, 71%, of U.S. consumers that shopped online in the past 12 months have never used any virtual try-on features or any other AR online tech…

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Supply chain woes aren’t changing consumer behavior

October 11, 2021

Delivery delays and supply chain issues might be a worry for shoppers, but the issue aren't going to change consumer behavior this holiday season.

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More consumers plan to enjoy trick-treat this year

October 6, 2021

While the COVID-19 pandemic remains a concern, with 71% of consumers expecting it to affect Halloween plans, more will be trick or treating this year…

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Pandemic drives contactless devices in resort segment

October 5, 2021

The resort industry's adoption of technology that reduces the customer's need to touch things and interact with people has expanded and is here to stay, thanks…

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SkillNet expands its presence in Latin America with a new office in Mexico

by Neeta Shetty — VP, SkillNet Solutions

October 4, 2021

Geographical expansion increases SkillNet’s digital transformation capabilities in Latin America.

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LG film drives impromptu purchases at convenience store

October 4, 2021

Abierto, a retail-focused technology integration firm, recently conducted a blind study of convenience store shoppers and found that a 14mm Transparent LED…

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Halloween spending to break all-time high

October 1, 2021

Spending on Halloween items, from costumes to décor to candy, is projected to hit an all-time high of $10.14 billion, a hefty jump from $8.05 billion spent in…

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Shoppers shopping early this holiday season

October 1, 2021

More than half (61%) of consumers plan to get their holiday shopping done before Thanksgiving and even more (67%) plan to hit retail stores during slow time…

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Challenging product search top reason consumers bounce off e-commerce sites

September 30, 2021

Nearly three-quarters of U.S. and U.K. consumers cite difficulty in finding a wanted product as the prime reason they abandon an e-commerce site and more than…

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China retail sales not growing as expected

September 21, 2021

China's retail sales grew just 2.5% in August, compared to a year ago, well below the 7% growth expected by industry analysts.

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Shoppers spend more when shopping but store trips still on decline

September 20, 2021

The average retail spend per shopping occasion remains higher during the coronavirus pandemic, hitting $34 a trip or more since March, 2020.

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Brick-and-mortar retail not going anywhere soon

September 17, 2021

The retail brick-and-mortar segment, despite COVID-19 and the increasing consumer online purchase activity, isn't going anywhere soon.

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Consumers not likely to splurge this holiday season

September 16, 2021

A majority of shoppers, 52%, believe the threat of continued inflation will impact holiday budgets with 64% expecting to spend the same amount as they did last…

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Online reviews playing role in purchase decisions

September 15, 2021

More than half, 54%, of U.S. shoppers read online reviews for everything they buy prior to purchase and 30% of male shoppers believe good reviews impact their…

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Delta variant a negative impact on consumer confidence

September 15, 2021

The Delta variant of COVID-19 is having a negative impact on U.S. consumer confidence after consumer confidence gains in mid summer.

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UK consumers getting pretty tappy when it comes to payment

September 14, 2021

When it comes to payments in the U.K. consumers are getting pretty tappy, with almost half of transactions predicted to be contactless by the close of 2022.

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JCPenney taps predictive AI to drive retail transformation

September 13, 2021

JCPenney is teaming up with predictive AI provider Metrical to transform its e-commerce strategy and boost customer experience.

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