Consumer Behavior News
Stimulus money drives big retail sales activity
April 19, 2021
Retail sales jumped 9.8% in March primarily due to the additional stimulus money doled out by the federal government.
read now
Survey: Retailers need to get personal post COVID-19
April 15, 2021
As the global economy emerges after a year of COVID-19 retailers need to provide more seamless, personalized marketing and customer experiences, according to a…
read now
Social media data fast becoming business intelligence data
April 15, 2021
As an increasing number of consumers interact, share and express themselves on social media that activity data is fast becoming a primary source of business…
read now
Young lonely consumers big on retail subscriptions
April 12, 2021
Subscription service adoption among those age 16 to 24 is booming, with 30% tapping mobile apps and the prime reason is a quest to combat loneliness.
read now
Consumers feeling more confident these days, claims study
April 9, 2021
Consumers, 18 and older, are showing increased confidence with respect to consumer behavior and are ready to pursue normal activities that have been put on…
read now
Survey: Consumers will reward brands delivering strong experiences
April 9, 2021
Today's global consumers are willing to pay a premium for a strong, values-driven product experience and punish those retailers that fall short in delivering…
read now
75% have used curbside pickup in past 12 months, Raydiant study says
April 8, 2021
Raydiant, a digital signage and experience management platform provider, has found that 75.4% of customers have used some form of buy online and pick up in…
read now
The connected customer: Digital interaction and service innovation
April 8, 2021
Amrit Dhangal Consumer expectations from retailers are changing rapidly — and it's only getting faster, with digital interactions set to grow 40% in…
read now
Online spend jumped $900B in 2020
April 8, 2021
The COVID-19 pandemic drove online consumer spend big-time in 2020, about $900 billion more than the previous two years, according to a Mastercard Economics…
read now
Kroger exploring various ways to market prepared meals
April 7, 2021
Ghost kitchens and dinner kits are top of mind for supermarket brand Kroger as it seeks to answer every shopper's big question: What's for dinner?
read now
Vaccine effort, stimulus boosting Macy's sales
April 6, 2021
The ongoing COVID-19 vaccination effort, as well as the most recent U.S. stimulus payments are proving beneficial to Macy's.
read now
Consumers don't want multi-click e-experience, reveals report
April 5, 2021
A hefty majority, 70%, of consumers will leave an e-commerce site and jump to another e-tailer when a few clicks fail to return wanted results.
read now
Givaudan launches aroma kiosk for understanding consumer tastes
April 2, 2021
Givaudan Taste & Wellbeing, a a Virnier, Switzerland-based global company that provides products for taste, well-being, fragrance and beauty, has launched…
read now
Consumers plan to shop more in-store this year
March 30, 2021
A hefty majority of U.S. consumers, 78%, plan to stop more in-store as they're eager to get out of the house and want to interact with store associates and…
read now
Consumer online shift won't ebb once pandemic ends, claims survey
March 30, 2021
The consumer movement to online shopping, as well as online banking and adoption of health and wellness apps will keep growing and expanding even once the…
read now
UK consumers loving retailer subscriptions
March 29, 2021
The ongoing pandemic, home lockdowns and ensuing sad moods are driving the retail subscription market in the U.K. Just about one in five U.K. consumers have…
read now
Bargain, beauty retail will reap big rewards this year, claims Wells Fargo
March 29, 2021
The bargain retail and beauty segments will be big winners when it comes to sales this year, now that shoppers are increasingly returning to stores as COVID-1…
read now
Study: Americans expect more convenient shopping in 2022
March 26, 2021
American consumers expect more convenient shopping, as well as greater flexibility with work and school, in 2022.
read now
Mobile commerce spend to hit $3.2T this year, claims study
March 26, 2021
The mobile commerce spend for digital services and physical goods will reach $3.16 trillion in 2021 and increase to $3.79 trillion by 2022 and 2.7 billion…
read now
NRF: Easter spend will be a record breaker
March 25, 2021
Consumers are expected to spend more on Easter this year, an average of $179.70, which would be the highest spend on record.
read nowSubscribe
Get the latest news and resources from Retail Customer Experience.
