80% of U.S. SMBS expect long-term impact from COVID-19

May 12, 2020

A good majority of small business owners expect to be dealing with a long-term impact to the business due to COVID-19.

NRF economist: Retail recovery will be gradual, dependent on location

May 8, 2020

Predicting when retail across the U.S. will resume to normal activity is difficult to do as economic recovery will likely be gradual and vary depending on…

Payment coalition claims COVID-19 contamination risk from U.S. currency overblown

May 4, 2020

Businesses that refuse to accept cash as a way to lower coronavirus transmission risks are acting contrary to the best available scientific evidence, according…

Consumers trust financial institutions the most with personal info, claims report

May 4, 2020

When it comes to personal data security consumers overwhelming trust financial institutions the most. That's the prime finding of DISQO Q1 2020 report on…

Visa says contactless use surged amid COVID-19

May 1, 2020

Macy's opening 68 stores to start

May 1, 2020

Macy's hopes to have all its 775 stores open for business within six weeks and is initially opening 68 next week.

Amazon unique visitor level tips 4 billion mark

May 1, 2020

 Amazon saw 4.06 billion unique visitors in March — more than eBay, Apple, Walmart, Samsung.com, Apple.com and Rakuten sites combined.

How retailers are giving back; consumers into self care

May 1, 2020

Retailers big and small are launching initiatives to give back and help those in need, as well as those fighting on the frontline of the coronavirus pandemic.

BOPIS gains steam in wake of COVID-19 pandemic

April 30, 2020

Consumers are increasingly more likely to use buy online and pick-up in-store services as the COVID-19 pandemic continues in the U.S.

Social distancing drives change in consumer spend

April 30, 2020

Social distancing is hurting the consumer wallet as a WalletHub study revealed that 58 million Americans were spending more while following stay-at-home…

Mastercard study shows COVID-related shift to contactless

April 29, 2020

Consumers are increasingly moving toward contactless card adoption due to the COVID-19 pandemic, according to a Mastercard study

Digital shopping spurs sales for Target

April 28, 2020

Despite the ongoing COVID-19 pandemic Target is seeing healthy same-store sales with April's figures climbing 5% compared to a year ago despite a double digit…

Mandating masks in stores isn't proving to be easy

April 28, 2020

Retailers and essential businesses serving the public during the ongoing COVID-19 pandemic are increasingly asking customers to put on a mask while shopping…

New car buyers prefer advisers to kiosks

April 24, 2020

New car buyers overwhelmingly prefer dealing with advisers over self-service kiosks when seeking service work, according to a March poll of more than 24,00…

What consumers want: Personalization, attention, great experience

April 22, 2020

Consumers value personalized customer service, attention from a brand and a great retail experience, according to Gladly's 2020 Customer Expectations Report.

Consumers fearful of economic future, reveals COVID-19 impact report

April 22, 2020

A hefty majority of consumers worldwide, 77%, are fearful about the economic future and just over half report incomes are compromised as a result of the…

COVID-19 pandemic drives e-commerce upward big time

April 21, 2020

The ongoing global COVID-19 pandemic, which has shuttered businesses and forced most to self-isolate, is having a huge impact on e-commerce activity.

Study: Treatment of essential workers impacting consumer shopping decisions

April 21, 2020

A First Insight study reveals 59% of consumers will shop less at an essential retail brand if that brand allows sick employees to work.

Experts: It's time to go dark at big supermarket chains given COVID-19 spread

April 20, 2020

As the coronavirus pandemic continues to sicken and kill thousands across the U.S., one union group believes it's time to crack down on behavior in…

Italy's fashion retailers recovering from COVID-19 impact

April 17, 2020

Italian fashion retailers may be over the worst in regard to the COVID-19 pandemic that essentially shut down pretty much all retail business in the country…