COVID-19 fosters self-service innovation in China

April 15, 2020

While the coronavirus pandemic has hammered business activity worldwide, it has also fostered a wealth of self-service innovation. Nowhere is this more evident…

Amazon hiring on once again to handle pandemic's online shopping surge

April 14, 2020

The online shopping surge due to the ongoing COVID-19 pandemic is driving Amazon to hire on another 75,000 employees less than a month after it announced it…

Klarna shows COVID-19 related shift in purchases toward health, beauty

April 10, 2020

Ex J.C. Penney chief: Retail will have a hard time surviving COVID-19

April 3, 2020

Ron Johnson, former J.C. Penney CEO and the design leader behind Apple's retail locations, isn't at all optimistic about what's ahead for retail department…

Traffic dips at Walmart, Costco, Target as COVID-19 pandemic expands

April 2, 2020

For the first time in weeks since the coronavirus began expanding in the U.S., consumer traffic at top retailers Walmart, Costco and Target has declined.

Stop & Shop sets special shopping hours for older customers in light of COVID-19

March 19, 2020

Supermarket chain Stop & Shop, in an effort to make grocery shopping safer for older consumers, is establishing specific shopping hours in light of…

Lots of web content not catching consumer attention

March 17, 2020

A Contentsquare study reveals over two thirds, 69%, of all web content published by brands, is "unseen" by consumers, with the banking sector leading the list…

Coronavirus impacting retail sales, claims study

March 16, 2020

The COVID-19 coronavirus pandemic is impacting consumer shopping behavior, purchase decisions and retail sales, according to a First Insight study.

Experience matters big time for the consumer, reveals study

March 11, 2020

A good majority of consumers, 74%, are either somewhat or very likely to buy from a brand or retailer based solely on experience and not price or product…

Mobile wallet use to overtake credit cards

March 4, 2020

Mobile wallet use is beginning to take off in the U.S. and will overtake credit cards as the leading form of online payment, according to a report from FIS. 

Gen Z bank customers want latest tech with traditional support channels

March 3, 2020

The Gen Z banking consumer wants fast service, the latest tech as well as access to store reps, phone support and are more likely to visit branches than user…

Consumers expect fast, tech-driven shopping experiences

February 27, 2020

When it comes to shopping consumers are expecting an efficient and tech-driven convenience store experience with 15% abandoning a non-essential purchase just…

Marketers going omnichannel to drive customer engagement

February 26, 2020

A majority of retail marketers, 88%, are shifting from traditional campaign strategies to more omnichannel activities and 84% now have high visibility into…

Unused gift cards hit $21B mark

February 20, 2020

Consumers aren't rushing out to use gift cards, often cited as the most wanted holiday item, which now total about $21 billion.

Coronavirus hit China Lunar New Year sales hard

February 19, 2020

The outbreak of the coronavirus in China hit retailers hard, with a potential loss of billions of dollars in sales — a revenue loss that may range from 20% to…

Gen Z shoppers love the physical customer experience

February 14, 2020

While the Gen Z generation loves their mobile devices, apps and social media, they also love engaging with physical retail store associates.

Staples latest store concept is all about connecting

February 12, 2020

Staples' latest store concept, Staples Connect, offers spaces where professionals and students can connect and interact and have access to hands-on learning…

Overspending doesn't get much love on Valentine's Day

February 11, 2020

Nearly one in three Americans are not feeling the love if their partner overspends on Valentine's Day, according to a survey released by CompareCards.

J.C. Penney relaunches Ana brand, puts big focus on denim

February 11, 2020

In a quest to drive sales in its largest merchandise category J.C. Penney's is relaunching the Ana brand and putting a bigger focus on casual wear and denim…

Brick-and-mortar not dying but evolving, reveals report

February 10, 2020

Physical retail is not dying but evolving and retailers focused on true in-store experiences will thrive.