Consumer Behavior News
We love Amazon, but we hate Amazon
February 7, 2020
It seems U.S. consumers have very mixed feelings about Amazon, with one in four having negative feelings when it comes to Amazon's impact on retail and the…
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Survey: Valentine's Day spend will be record-setting
February 4, 2020
Given the strong holiday sales season retail watchers are expecting spend on Valentine's Day to be record-setting.
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Amazon's Q4 a big earnings win thanks to Prime, grocery and same-day delivery
January 31, 2020
Amazon.com Inc. reported a better-than-expected profit in the fourth quarter, as new customers continued to sign up with its Prime program, grocery delivery…
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Coronavirus likely to impact airport travel, retail worldwide
January 31, 2020
Airport passenger traffic, as well as airport retail environments, will more than likely feel the impact of the coronavirus outbreak on a global basis.
read nowZelle transactions, payment volume surge on holiday spending
January 31, 2020
Early Warning Services, parent of the Zelle Network, reported strong fourth-quarter spending surged on the P2P service, driven by increased gift money giving…
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Consumers all in on visual search technology
January 30, 2020
More than half of consumers, seven in 10, who are aware of visual search technology are likely to try it and four in five visual search users have made…
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Consumers want a variety of shopping channels, reveals survey
January 29, 2020
A good majority of consumers, 72%, tend to shop retail brands that allow them to purchase and return across channels.
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Smartphone shopping getting more popular
January 28, 2020
While 42% of retail sales are being made on a smartphone, retailers are still a bit behind in catching up to the consumer purchase option.
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Kohl's partnership with Amazon is paying off
January 28, 2020
A partnership between Kohl's and Amazon is working despite the fact that Kohl's reported less than stellar holiday sales in late 2019.
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Retail spend is up and millennials are to thank
January 24, 2020
Retail spending is up, according to a TD Bank report, and millennials are the consumer generation leading the charge.
read nowBose shuttering stores around the world
January 20, 2020
Audio equipment maker Bose is closing 119 store locations across Europe, Japan, North America and Australia, closures it claims reflect the change in how…
read now2019 retail sales ended on a strong note
January 17, 2020
The U.S. retail industry ended 2019 on a strong financial note with a 0.3% sales jump in December.
read nowMillennials like the digital receipt approach
January 7, 2020
Nearly every consumer, nine out of 10 polled by Green America, wants a digital receipt as an option.
read nowSurvey says consumers want personalized experience
January 7, 2020
Personalization is top of mind for the consumer and retailers need to step up the customer experience effort as a majority of shoppers say brands are not…
read nowMastercard says holiday e-commerce sales enjoy record surge
January 3, 2020
Mastercard released its SpendingPulse report that said that U.S. retail sales grew 3.4% during the holiday season in 2019, with online sales growing almost…
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More than half of Brits use cash for gifts during Christmas season
December 23, 2019
Six in 10 people (59%) across the U.K. who celebrate Christmas are likely to use cash in lieu of a card when purchasing gifts, treats or socializing this…
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Gap between retail winners and losers getting bigger
December 18, 2019
Retailers must not only embrace the customer experience evolution but the customer experience revolution taking place, according to a Confirmit report…
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Cash payments in Canada declined 40% in 5 years
December 18, 2019
Cash payments in Canada declined 40% in volume over the last five years, according to a recent report from Payments Canada, an organization that operates a…
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Report: Retail is in flux
December 17, 2019
A white paper on customer experience within the apparel store environment reveals why shoppers switch stores and the impact big box and fast fashion brands are…
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Majority of UK consumers find online shopping more convenient
December 16, 2019
More than half, 52.5%, of U.K. residents prefer online shopping due to its convenience and the fact they don’t have to deal with crowded stores. Of those…
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