Consumer Behavior News
Brick and mortar remains prime experience aspect in building loyalty
April 1, 2016
The initial in-store retail experience is critical in developing customer loyalty.
read nowStudy: Retailers need to retool in-store strategy, embrace the smartphone consumer
March 28, 2016
If they want to survive and succeed today's retailers must embrace the smartphone consumer, revamp the in-store strategy and become a true omnichannel retailer.
read nowEaster, apparel spend to beat last year's consumer activity
March 25, 2016
Overall this Easter holiday season bodes robust for the retail segment with a majority of consumers hitting brick-and-mortar stores and about 21 percent going…
read nowShocker: Some consumers prefer shopping to sex
March 16, 2016
A survey reveals 14 percent of American consumers would rather shop than have sex.
read nowBoozy St. Pat celebrants love to shop
March 14, 2016
What are St. Patrick's Day shoppers looking for when shopping? Shoes.
read nowWarmer winter didn't hurt all retailers, reveals new survey
March 14, 2016
The warmer than usual winter temperatures has hurt more than a few retailers' bottom lines, but not every retail segment felt a pinch.
read nowMarketResponse reveals adaptive CX opportunities at ICXA Symposium
March 11, 2016
The capstone session at the recent ICX Association Symposium featured 'The Domain of Shopping' study, which identified six distinct shopping segments based on…
read nowStudy: Retailers must mobilize the brand advocate
March 11, 2016
A retailer's best friend these days may just be the consumer who is loyal and willing to spread good things about the brand.
read nowKohl's to pilot new store format, shuttering 18 underperforming locations
February 26, 2016
Retailer enjoyed a healthy seasonal sales boost but wasn't immune to weather that hurt other retailers in late 2015.
read nowMen are shopping like women and that's good for retailers
February 25, 2016
The male consumer is scanning online sites to get fashion ideas, trying new brands and pretty much shopping like a woman, and that's all good for the retail…
read nowTax refunds likely won't equate to big retail activity this year
February 22, 2016
More than half of consumers are planning to use tax refunds to pay off debt and shore up the savings account. Yet it isn't a complete bleak trend for retail.
read nowNeiman Marcus strives to meld in-store, digital mobile customer experience in new store
February 22, 2016
High-end retailer aims to combine in-store and online customer experience in first Long Island, New York, location.
read nowReport: Consumers just need one bad experience to walk away
February 22, 2016
Customer support experience a big factor in consumer loyalty, reveals new study.
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Car starting experience primed for a big change
February 19, 2016
Volvo is driving a new customer experience and, yes, there is an app for that.
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Retailers must embrace the mobile consumer to boost sales, increase loyalty
February 10, 2016
Nearly half of all retail shopping activity involves some sort of mobile and it’s more than half when it is millennials doing the shopping.
read nowStudy: Cheapest price may not always win over the consumer
February 9, 2016
Consumers care about price but they also care about the quality of a retailer.
read nowReport: Product price fast giving way to customer experience focus
February 1, 2016
Companies are increasingly focusing on customer experience rather than product price when it comes to the competitive retail segment.
read nowConsumers expect top-tier service and will take leave if retailers fail to deliver
February 1, 2016
Consumers still favor the in-store shopping environment but true optimization from the trend isn’t going to happen for retailers unless customer experience is…
read now'Evolved' retailers more likely to succeed compared to pure-play business strategy
January 26, 2016
Retailers going only online, or only in physical store locations, are likely not going to achieve sustainable, long-term operational success.
read nowYahoo offers researchers treasure trove of user data
January 18, 2016
Yahoo is sharing news-reading habits of its 20 million users and the data will likely improve recommendation technology down the road.
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