Consumer expectations, buying habits changing due to COVID-19

May 15, 2020

Nearly 25% of consumers don't plan at dining indoor until next year and 48% don't expect their traditional leisure and travel activities to resume until 202…

COVID-19 spurring impulse spending, reveals survey

May 15, 2020

American consumers let the shopping impulse go free in the past few months with impulse spending spiking 18% during the ongoing COVID-19 pandemic.

COVID-19 re-openings bring sales growth

May 14, 2020

Retailers opening after months of being shuttered are seeing local sales growth, especially in Florida and Texas.

US mall operator opening as COVID-19 shutdowns end

May 14, 2020

Simon Property Group, the biggest U.S. mall operator, has re-opened 77 properties as of the start of this week and implemented a slew of sanitizing, health and…

Many challenges ahead in retail recovery from COVID-19 pandemic

May 14, 2020

While retail sales in the last week of April didn't decline, the first time since early March, recovery from the COVID-19 pandemic will be slow, according to…

How COVID-19 is changing the customer experience in retail

by Ron Lutz — Chief Retail Officer, Miller Zell

Ron Lutz, chief retail officer at Miller Zell, shares insight on why retailers, as they emerge from the current state, must focus on rebuilding brand loyalty…

Stimulus funds stimulate online retail spend

May 13, 2020

The U.S. stimulus funds to residents is driving a "huge rise" in online retail spending, especially when it comes to home and leisure.

COVID-19 pushing consumers toward mobile banking, online shopping

May 13, 2020

The COVID-19 pandemic is driving U.S. consumers toward mobile banking and digital payments, according to a study by payments firm FIS. 

Navigating COVID-19: Getting back to business post COVID-19

In this week's HP-sponsored podcast on how COVID-19 is impacting the retail segment Retail Customer Experience contributing podcast host Bradley Cooper shares…

Presented by HP Inc.

Moving closer to consumers in the age of social distancing

by Praful Karanth — Retail & Supply Chain Industry Advisor, SAP

Praful Karanth, retail and supply chain industry advisor, SAP, explains why retailers need to consider new ways to acquire consumer attention in ways that are…

ACI Worldwide reports surge in global e-commerce retail amid COVID-19

May 12, 2020

Building customer loyalty in the post COVID-19 retail environment

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

Peter Paine, head of retail partnerships at Cover Genius, shares tactics for retailers striving to get back to business in the wake of COVID-19 and explains…

80% of U.S. SMBS expect long-term impact from COVID-19

May 12, 2020

A good majority of small business owners expect to be dealing with a long-term impact to the business due to COVID-19.

Nordstrom shuttering over a dozen stores

May 8, 2020

High-end retailer Nordstrom plans to permanently close 16 stores of its 116 full-line store locations and the move will likely have a negative impact on mall…

NRF economist: Retail recovery will be gradual, dependent on location

May 8, 2020

Predicting when retail across the U.S. will resume to normal activity is difficult to do as economic recovery will likely be gradual and vary depending on…

Loyalty a leading indicator of J. Crew Chapter 11 filing

by Robert Passikoff — Consultant, Brand Keys

Robert Passikoff, president, Brand Keys, Inc., shares insight on how loyalty, and a declining projectory, can lead to the predicament J. Crew now finds itself…

Gap opening 800 stores by month's end

May 7, 2020

Gap Inc. is sharing its strategic plan to re-open 800 stores by the end of May starting with a small numberr of Texas locations this week.

Is retail customer research worth the time during COVID-19 pandemic?

by Glyn Luckett — Commercial Director, TTi Global a Division of GP Strategies

Glyn Luckett, commercial director, TTi Global Research, a division of GP Strategies, shares his expertise on how retailers should approach customer research…

Navigating COVID-19: Retailers protecting employees, shoppers

In this week's HP-sponsored podcast on how COVID-19 is impacting the retail segment Retail Customer Experience contributing podcast host Bradley Cooper shares…

Presented by HP Inc.

How the consumer mindset is shifting during COVID-19

by Brian Cluster — Director of Industry Strategy for CPG & Retail, Stibo Systems

Brian Cluster, director of industry strategy for retail, Stibo Systems, explains how COVID-19-related shelter-in-place orders are prompting consumers to shop…