Pandemic drives growth for online music retailer

February 2, 2021

The need to chill, relax and de-stress is a major factor in why one online music retailer enjoyed robust record growth in 2020.

UK shoppers missing the in-store retail experience

February 2, 2021

When it comes to in-store retail activity, a majority, 74%, of U.K. shoppers, are missing the physical brick-and-mortar customer experience.

4 retail strategies for an uncertain future and the technologies to support them

by Christian Nascimento — Vice President, Product Management, Strategy, Comcast Business

Comcast Business VP of product management and strategy Christian Nascimento offers up four strategies for retailers striving to meet and exceed consumer needs…

Retail store closures may hit new record this year

January 29, 2021

There could be as many of 10,000 retail store closures this year, which would set a new record.

Clientron Falcon600 - The Key to Kingly Kiosks

Clientron's Falcon600 embedded system simplifies kiosk and POS integration while improving reliability and minimizing downtime. A set of features…

Vaccine won't propel consumers back to retail stores, claims survey

January 27, 2021

As millions of consumers are being vaccinated to combat the COVID-19 virus it's not likely too many will be increasing trips to retail stores.

2020: The year a pandemic changed the payments ecosystem

by Bethany Ewing

Bethany Ewing, principal, customer marketing, mobile payments lead, Deloitte Digital, and Peter Pearce, senior manager of financial services strategy at…

Godiva shuttering North America stores by April

January 26, 2021

Godiva will close all its 128 North America locations by the end of March due to the COVID-19 pandemic.

2 must-haves for building a robust customer experience in 2021

by John Kavulich — Vice President, IoT Solution Sales, Acuity Brands

John Kavulich, VP, IoT Solution Sales, Acuity Brands Lighting, Inc., shares why the new year is when retailers should reflect on the 2020 learnings and that…

Pandemic propels big spike in customer service calls

January 25, 2021

The increased use of online shopping led to a huge spike, 69%, in customer service call volumes during 2020 as COVID-19 spread throughout the world, according…

COVID-19 vaccine bodes well for a retail recovery

January 25, 2021

Top U.S. retailers view the COVID-19 vaccine as a key part of retail recovery in 2021 and a good number of big retailers are optimistic about the industry this…

3 ways retailers must pivot in 2021

by Anthony Ng Monica

Anthony Ng Monica, CEO of Swogo, says the good news for retailers heading into the new year is that there are strategies to help the accelerated digital…

A glimpse into 2021 retail: The times they (will continue) a-changin'

As the wild and bumpy ride known as 2020 comes to a close, David Wilkinson, president and general manager, NCR Retail, takes a look at some of those changes…

Seize the new year with 6 lessons from the COVID-19 holiday rush

Mike Chou, director of business development at Harbor Retail, shares six lessons retailers can learn from the COVID-19 impact on the 2020 holiday sales season.

Impulsify, Shift4 partner to expand self-pay retail option

January 14, 2021

Impulsify Inc. and Shift4 Payments are teaming up to integrate Impulsify's self-pay retail technology with Shift4's contactless payments.

Contactless ordering service launched at Chicago Midway Airport

January 11, 2021

If you're traveling to Chicago and get hungry, you're luck. The Chicago Department of Aviation along with Midway Partnership have launched, GoEatMDW, a mobile…

Macy's closing 45 stores by mid 2021

January 7, 2021

Macy's will close 45 stores by mid year as part of a three-year store closing strategy that will shutter 125 locations in the next two years.

The changing tide of retail CX

by Carlos Zapatero

Carlos Zapatero, a business development executive at SYKES, explains how the events of 2020 accelerated a shift in retail customer experience to become more…

Winter is here: How retailers can tap digital tools to boost the customer experience

by Kevin Grauman — CEO, QLess, Inc

Kevin Grauma, CEO of QLess, explains how technology is helping ease the retail que in times of social distancing amid COVID-19. But writes that retailers need…

NRF supports latest stimulus deal

December 22, 2020

In response to the passage of the Emergency Coronavirus Relief Act of 2020, a second round of support for businesses and citizens dealing with unprecedented…