Using customer insights to drive recovery in the pandemic: What 3 key steps do retailers need to follow?

by James Alty

James Alty, founder and managing director of Apteco, offers up three steps retailers can take in striving to rebound from the ongoing COVID-19 pandemic.

Virus outbreak prompts Apple to shutter California stores, some UK locations

December 21, 2020

Apple Inc. is temporarily closing all 53 stores in California due to the ongoing COVID-19 pandemic as well as 16 U.K. locations.

US shipping system crippled by online sales, snowstorms

December 21, 2020

The U.S. shipping system is fast becoming overwhelmed this holiday season due to three major factors: the surge of online shopping due to COVID-19, winter…

How retailers can continue to ensure in-store shopping is worth the trip in 2021

by Chip Miller

Chip Miller, CEO at Miller Zell, writes that regardless of the surging COVID-19 pandemic consumers are still venturing out to their favorite brand or retailer…

Verizon, Fiserv partner to offer touchless payment capability

December 17, 2020

Verizon Business and Fiserv payments provider have announced a partnership that will allow Verizon Business customers access to Fiserv's Clover Flex. This…

Data key to adapting to consumers’ new COVID-19-induced holiday traditions

by Blake Burrus — SVP Analytics, Quotient Technology

Blake Burrus, SVP of data and analytics, Quotient, explains how data-driven insight can help retailers provide shoppers with relevant content and ideas that…

Talking With: Diebold Nixdorf retail VP Arvin Jawa

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

Retail Customer Experience reached out to Arvin Jawa, vice president of global retail strategy and regional VP, Americas Retail, at Diebold Nixdorf, to get his…

NRF report: Pandemic driving 'most challenging time' for retail

December 3, 2020

The ongoing COVID-19 pandemic is making this year's holiday season one of the most unusual and most challenging in retail's history, according to National…

Navigating the new normal and challenges facing retailers this holiday season

by Rachel Mauck

Rachel Mauck, vice president and director of client management for Posterscope USA, shares insight on why Out Of Home (a one-to-many, mass medium) is one of…

Electronic payment, cards top choice for holiday shoppers

November 27, 2020

Contactless payments are being embraced by consumers this holiday shopping season and the trend will likely continue.

COVID changing U.S. holiday shopper behavior

November 24, 2020

More than half of U.S. consumers will shop less, or not at all, in a physical retail store this holiday due to concerns about COVID-19.

Mobile cash technology: Get bills from the ATM, but leave the debit card home

by Pat Shea — Editor, NetworldMedia

John Clatworthy, SVP, chief customer and strategy officer for Cash Connect, explains what mobile cash technology is all about and how it can help keep…

Holiday sales growth to hit between 3.6% to 5.2%, predicts NRF

November 24, 2020

Holiday sales between November and December won't be as dim as some may think due to the pandemic as there will be growth, according to the National Retail…

How the pandemic is changing U.S. holiday shopping behavior

Brian Ruwadi, senior partner and global leader at Periscope by McKinsey, outlines key retail trends shaping this holiday season.

Will this holiday season change e-commerce forever?

by Steve Villegas — VP, Payment Partnerships, PPRO

Steve Villegas, VP of payment partnerships, North America at PPRO, shares insight on how retailers can prepare for the largest event in e-commerce history.

COVID-19 impact on holiday shopping is clear, reveals survey

November 12, 2020

When it comes to holiday gift buying this year, the coronavirus is having a direct impact on consumer behavior, payment and avenues to shop.

Not every US consumer is holiday shopping online

November 12, 2020

Despite the ongoing pandemic, a healthy majority (85%) of American consumer plan to shop in a physical store for holiday gifts and 72% will intentionally shop…

Women will continue shopping online well past COVID-19, claims study

November 10, 2020

The COVID-19 pandemic is driving more females to shop online given shutdowns and health concerns, and the behavior likely won't change much even when the…

Cyber Monday will beat Black Friday, reveals survey

November 6, 2020

When it comes to the busiest shopping day of the holiday season, one study claims the winner will be Cyber Monday, the Monday following Black Friday, and…

Rapid Prototyping With Neonode Touch Sensor Modules

Neonode is the leader in providing products for Contactless Touch. Using our Touch Sensor Module you can easily retrofit your elevators, kiosks or other…