Black Friday: Taking advantage of high consumer engagement for future wins

by Michael D. Fisher — CEO, 3radical

Black Friday presents a critical opportunity for brands and retailers to expand their customer base. A key to success is turning Black Friday shoppers into…

Optimizing retail shopping experiences for safe, healthy holidays

It's crunch time for retailers preparing for the holidays and it's time to create the best shopping experience by keeping staff and customers safe and healthy.

Effective customer onboarding sets stage for human connection, experience improvement

by Simon Fraser

By taking an experience improvement approach, brands can identify questions to pose to customers at specific moments in the onboarding journey.

THE SMART LOCKER: PAVING A NEW PATH FOR BUSINESS INTELLIGENCE

If the sight of a long checkout line is enough to make you pull a U-turn and head to a new restaurant or store, then you aren’t alone. So what is a smart…

How to measure the impact of UX design on digital CX

The answer to a delightful customer experience is all about improving customer experiences across the website, mobile app, in-person interactions and…

11 brands winning with memorable in-store experiences

by Bobby Marhamat — CEO, Raydiant

Want to create memorable in-store experiences? Look to these 11 brands for inspiration.

Christmas in July: 5 ways online retailers should prepare for holiday shopping crush

by Matthew Furneaux — Director of Location Intelligence, Loqate

Retailers must capture the heart of the digital consumer to be successful in the 2022 holiday season.

4 preparation steps for the 2022 holiday retail season

by Eric Best — CEO & Co-founder, SoundCommerce

Solid preparation ahead of the 2022 holiday season is the key to success for retailers.

Social shoppers prefer checking out on brand sites

by Charles Nicholls — Founding Director and Chief Strategy Officer, SimplicityDX

Here are the five top issues giving consumers pause for thought before handing over hard-earned dollars to social networks.

The network's role in the retail customer experience

by Todd Nicholson — Product Marketing Director, Juniper Networks

Retailers need to provide a modern, reliable and easy-to-manage networking experience for both users and staff.

Inflation is impacting the customer experience: Here's what to do about it

by Jim Katzman — Principal, CX Strategy & Enablement, InMoment

There's no denying we live in uncertain times, but approaching the CX program with patience and flexibility is what will get your brand through inflation.

How to gamify NFTs for more profits, customer engagement in retail

Why retailers interested in embracing NFTs need to also look at adding gamification to foster customer engagement.

The retail CX future Is all about in-location experiences

by Bobby Marhamat — CEO, Raydiant

The retail future remains about experiences, including those that take place in stores. With clear objectives, and a will to serve your customers, the future…

Uniting the fragmented customer journey

by James Brooke

With today’s fragmented customer journeys, there are many important components when looking to plug the gaps of customer experience so that they remain…

The customer journey: How it has evolved and where it’s going

by Danielle Michaely — Co-Founder and Chief Revenue Officer, Konnecto

If brands are not leveraging tools to gain visibility into consumer behaviors and trigger points online, they are missing out on key opportunities.

3 strategies to optimize customer experience before and during shipping delays

by Retail Customer Experience

It's clear that delivering excellent CX before and during shipping delays is essential to retaining and building strong relationships with customers. Here are…

Shoppers decide what makes a great in-store experience and here's what they want

by Bobby Marhamat — CEO, Raydiant

What, exactly, do today’s shoppers want from an in-store experience? The answer is clearer than you might think.

Reimagining customer experience for the new breed of shopper

by Joe Kamara — Director of Sales, Manhattan Associates

A reimagined customer experience can be broken down into three key stages, with POS playing an important linchpin function in each phase.

Blending AI, AR leads to happy retail customers

Within the wide range of technologies that have contributed to this new scenario, we can see how artificial intelligence and augmented reality have gained…

The need for empathy in CX: Why chatbots can't cut it

by Roger Beadle — CEO, Limitless

Retailers are seeing the value in prioritizing empathetic, human-led strategies that can provide comfort, and the innate human skills that a transactional AI…