3 ways to level up CX for the new era of retail

by John Hernandez

John Hernandez, EVP and GM for multicloud solutions at Genesys, shares three ways retailers can level up customer experiences for the next normal — the new era…

Reinventing the retail space using digital technologies

by Scott Wassmer — General Manager, Americas, Appnovation

Scott Wassmer, GM of Americas, Appnovation, explains why retailers have an amazing opportunity to unify consumer data between the digital and physical worlds.

Meeting the needs of consumers post-digitization

by Ryan Creamore

Craig Webster, head of marketing at Infobip America, outlines how far digital have consumers gone, and how retailers can remain ahead of the curve in a new…

High-speed digital transformation at the grocery store

Pini Mindal, CEO and co-founder of Quicklizard, explains why in the coming decade, we will witness computer vision and other cutting-edge technologies become a…

Uniting transactional and relationship surveys to capture the entire experience

by Simon Fraser

Simon Fraser, strategic insights consultant at InMoment, explains how once transactional and relationship surveys gather insights a retailer needs, action can…

Domino’s director of digital retail innovation headlining #ElevateICX virtual event

by David Drain

Executives from Domino's, Behr Paint, Under Armour, Verizon and White Castle will speak at the Interactive Customer Experience (ICX) Association's one-day…

Why BOPIS & BORIS are cornerstone of retail in 2021

by Dean Frew — CTO & SVP RFID Solutions at SML Group, SML RFID

Dean Frew, CTO and senior VP of RFID solutions at SML RFID, explains why having an effective omnichannel solution is no longer about getting a competitive…

5 ways BOPIS improves the in-location customer experience

by Bobby Marhamat — CEO, Raydiant

Bobby Marhamat, CEO of Raydiant, offers best practices for crafting a successful BOPIS strategy.

Automating conflict resolution to boost customer satisfaction

by Dan Slavin — CEO, CodeBroker

Dan Slavin, CEO and co-founder of CodeBroker, shares how just one error with an order can be enough to get 78% of consumers to stop doing business with a…

Interactive retail displays charting new territory

by Katie Kochelek — Marketing Specialist, Frank Mayer and Associates, Inc.

Retail displays are an important component of a successful marketing plan, calling attention to a brand's products and building a loyal customer base. With…

Future of retail: Winning in the digital era

by Jay Sackos

Jay Sackos, vice president at Dolly, explains why effectively scaling a retail business to match the pace of the digital era requires intricate planning. For…

How physical retailers can attract today’s multichannel shopper

by Tom Ertler

Tom Ertler, senior vice president, creative director, at Miller Zell, shares insight on how to create a seamless experience catering to multi-channel shoppers.

Don't hold your breath waiting for hordes of revenge spending shoppers

by Chris Hogue — Head of Strategy and Product, LiveArea

Chris Hogue, head of strategy and product for LiveArea, warns retailers not to overreact to the "pandemic bounce" in consumer traffic and retail sales.

Retail’s last chance saloon?

by Jim Shaw

Jim Shaw, founder and partner at Shaw & Co, writes about the 'new normal' of retail and why he views retailers as being on the back foot and those most at risk…

How retailers can re-build consumers' confidence to shop in-store again

by Samuel Mueller — CEO, Scandit

Samuel Mueller, CEO and co-founder of Scandit, shares strategies on how retailers can re-build consumer confidence to return to stores again in the…

3 customer acquisition strategies for post-pandemic retail

by Sai Koppala

Sai Koppala, CMO at SheerID, shares strategies to help retailers accelerate direct-to-consumer efforts and create a stronger connection with customers.

How to compete with DTC brands

by David Drain

If retailers want to stay competitive, they must change their business models. Competing with direct-to-consumer (DTC) brands is the subject of an upcoming…

Top 5 ways to optimize the ‘post register zone’

by Maria Mullen — Strategic Advisor, THinc Partners

Brick-and-mortar retailers can use kiosks and services to generate incremental profit and promote shopper loyalty, focusing on the areas beyond the check-out…

How to achieve a more empathetic customer experience through digital channels

by Jeff Epstein

Jeff Epstein, Comm100 VP of marketing and strategy, explains why it takes more than speed to satisfy and build loyalty with a customer. Companies that…

Contactless retail: What can retailers do to stay relevant?

by Steve Horton

Steve Horton, solution director, Global Solution Management, Oracle Retail, shares why contactless technology is no longer a luxury; it has become the standard…