Technology and safety in retail: 3 smart moves as stores reopen

by John Kavulich — Vice President, IoT Solution Sales, Acuity Brands

John Kavulich, VP, IoT Solution Sales, Acuity Brands Lighting, Inc., explains that while adaptive retailers' multi-faceted approach to managing during the…

Transforming brick and mortar to create personalized customer experiences

by Audwin Cash — SVP, Atrius Enterprise Solutions

Audwin Cash, SVP of Atrius Enterprise Solutions, Acuity Brands, writes that despite the challenges facing retailers, there is an opportunity for stores to…

Curbside pickup is here to stay so it's time to make it work better

by Brian Donnelly — Marketing Director, LivePerson

Brian Donnelly, marketing director at LivePerson, shares that winning retailers will be those which offer consumers a seamless, convenient curbside pickup…

Brick-and-mortar retail alive and well: Cohesive omnichannel strategies a must for success in post-COVID-19 world

by Jed Danbury — VP Sales, Computop

Jed Danbury, vice president, Computop, explains why retailers striving to develop a true omnichannel approach must bolster and support physical stores. And…

Preparing for the post-pandemic environment will test retailers’ flexibility

by Carl von Sydow

Given public health officials' recommendations regarding social distancing and minimizing contact with individuals outside the household, self-service checkout…

Retail’s contactless future is here: How your organization can put the right pieces into place

by Clay Walton-House — Managing Director, Integrated Loyalty Solutions, PK

Clay Walton-House, managing director, integrated loyalty solutions at PK, shares how retail brands, that find themselves trying to catch up to trends…

Payments in retail: The importance of creating integrated solutions amid COVID-19

by Rich Aberman

Rich Aberman, co-founder and chief product officer, integrated banking at WePay, explains why retailers need to figure out how to process payments faster and…

How to: Enabling a self-service retail experience

by Eric Prugh — Co-founder and Chief Product Officer, PactSafe

Eric Prugh, chief product oand co-founder of PactSafe, believes retailers need to embrace self-service and in exploring self-service workflow possibilities…

3 aspects of post-COVID consumers retailers must understand

by Bobby Marhamat — CEO, Raydiant

Bobby Marhamat, CEO of Raydiant, writes that most of the changes rising in consumer behavior began long before the pandemic, but recent events have accelerated…

How leaders in e-commerce deliver exceptional customer experience

by Megan Higgins — VP and GM, eCommerce and Marketplaces, Avalara

Megan Higgins, VP and GM, e-commerce and marketplaces, Avalara, shares that when it comes to expectations, consumers will continue to raise the bar, creating a…

To improve customer experience, increase departmental collaboration

by Joe Schultz — Vice President of Sales, Harbor Industries

Joe Schultz, vice president of sales at Harbor Retail, explains why retailers that provide exceptional service and experiences will encourage customers to feel…

Journey mapping in the customer experience

by Chris Beaudin — Director of Marketing, ATLATL Software

Chris Beaudin, director of marketing for Atlatl Software, offers insight the role that product visualization and visual configuration play in developing the…

Rethinking retail in the wake of Covid-19

by Sachin Dev Duggal — Founder, CEO, Builder.ai

Sachin Dev Duggal, co-founder and CEO of Builder.ai, shares his insight on the 'new' world of retail and offers up avenues retailers can take to get closer to…

Why retailers should focus on selling, let experts do the securing

by Christos Kalantzis

Christos Kalantzis, senior vice president of technology at SecurityScorecard, explains why retailers striving to protect customer digital safety and brand…

Payments in retail: The importance of creating integrated solutions amid COVID-19

Rich Aberman, co-founder and chief product officer, Integrated Banking at WePay, maps out the many innovative payment options and systems retailers can tap and…

5 ways retailers must evolve for a post-Covid world

by Amanda Glasgow — Creative Director, EMEA, Appnovation

Amanda Glasgow, creative director, EMEA, for Appnovation, explores how retailers can respond to the massive changes in consumer behaviour throughout the…

Envisioning a more resilient retail landscape with more choices than ever

by Greg Khan

Greg Kahn, president and CEO of the Internet of Things Consortium, shares insight on how major brands are wasting no time to launch new technology and take new…

User-generated content paves the way for new brand marketing campaigns

by Suzin Wold — SVP Marketing, Bazaarvoice

Suzin Wold, senior vice president of marketing at Bazaarvoice, shares insight on why using user generated content in a retailer's social and advertising…

7 ways to prepare your brand for the post-crisis world

by Bruce Levinson — Client Partner, SGK

Bruce Levinson, client partner at SGK, explains why retailers and brands should be listening intently to new consumer attitudes and deciphering emerging…

Immersive commerce leads retail’s jump to light speed

by Rob Weaver

Rob Weaver, chief revenue officer at Vertebrae, believes brands at the forefront of innovation now will be poised to recover faster in the months to come.