Why retailers should embrace deflection for better customer service

by Gabe Larsen — VP Growth, Kustomer

Gabe Larsen, vice president, growth at Kustomer, explains why deflection is an increasingly important term in the customer service world that retailers need to…

Improving retail productivity within the ‘new normal’ environment

by Simon Hedaux — Co Founder, ReThink Productivity

Simon Hedaux, founder and CEO of Rethink Productivity, shares his insight on how being productive is not just about cutting costs, it’s about doing more with…

How AI solutions are helping online retail thrive in the new normal

by Aparajeeta Das

Aparajeeta Das, CEO of Cloudhiti Inc., explains how integrating AI into online store not only provides a seamless experience for users, but the delivers…

Needle in a haystack: Learning to prioritize your customer data

by Brian Cluster — Director of Industry Strategy for CPG & Retail, Stibo Systems

Brian Cluster, director of industry strategy, CPG and retail, Stibo Systems, explains how to leverage customer data, why retailers can't get caught in the data…

Transforming brick and mortar to create personalized customer experiences

by Audwin Cash — SVP, Atrius Enterprise Solutions

Audwin Cash, SVP of Atrius Enterprise Solutions, Acuity Brands, explains how retailers are dealing with issues in brick and mortar locations never seen before.

A retailers guide: Dos and don’ts of opening up

Nancy Liberman, vice president of marketing for JRNI, shares what retailers need to do, and what they should not do, as they begin opening and getting back to…

6 steps for retailers in this crisis and the next

by Ed Valdez — Partner & CMO, Chief Outsiders

Ed Valdez, partner and CMO with Chief Outsiders, shares six steps and additional strategies that retailers should use to lead their business through the…

To boost the customer experience increase departmental collaboration

by Joe Schultz — Vice President of Sales, Harbor Industries

Joe Schultz, vice president of sales at Harbor Retail, explains why to be successful retailers need to build a sense of collaboration and camaraderie and…

Selling behind a mask: Connecting while social distancing

by Liz Cichowski — President, Learning Means Business, Inc.

Liz Cichowski, a senior instructional designer, retail industry expert, at Learning Means Business Inc., offers up tips for helping retail associates engage…

How data is powering a retail evolution during the COVID-19 pandemic and beyond

by John Kavulich — Vice President, IoT Solution Sales, Acuity Brands

John Kavulich, VP, IoT Solution Sales, Acuity Brands Lighting, Inc. explains why the most successful retailers will be those with an actionable data strategy…

Navigating the new retail experience: Changing expectations

by Chris Hogue — Head of Strategy and Product, LiveArea

Chris Hogue, head of strategy and product at LiveArea, explains why it's an ideal time for retailers to reassess the customer experience they should be…

Solving the intent data problem with journey management

by Mark Smith — President, Kitewheel

Mark Smith, president at Kitewheel, says retailers are swimming in customer data for creating fairly detailed customer profiles. And, with the right analytics…

The long-term impact COVID-19 will have on attitudes toward e-commerce

by Richard Piper

Richard Piper, business development director at Webloyalty, shares how retailers, in the wake of COVID-19, has a big task ahead: thinking about the long-term…

Changing habits of a lifetime: why online retailers must support the vulnerable and elderly more than ever before

Conor McGrath, head of UK and Nordic Clients at parcelLab, shares why UK retailers UK retailers that have introduced new measures to help vulnerable shoppers…

Navigating the new retail experience: A world of change

by Chris Hogue — Head of Strategy and Product, LiveArea

Chris Hogue, head of strategy and product at LiveArea, explains why experimentation and flexibility is key to retail success.

5 things retailers can do to stay competitive in the ever-changing world of retail

by Maria Topken

Maria Topken, vice president, client leadership, at Brandience, shares five strategic steps retailers should take to stay competitive and why retailers should…

How data and analytics can help retailers SmartTest across the chain

by Rick Muldowney — Chief Analytics Officer, digm

Rick Muldowney, chief analytics officer at digm, shares insight on why testing, along with solid data and analytics, can help retailers avoid expensive…

Retail employee engagement and COVID-19: Getting back to work

by Liz Cichowski — President, Learning Means Business, Inc.

Liz Cichowski, a senior instructional designer, retail industry expert, at Learning Means Business Inc. explains why retailers, which are busy optimizing…

5 ways physical retail can drive revenue, add value in an era of e-commerce

by Marc Grens — Co-Founder and President, DigitalMint

If brick-and-mortar stores adjust to these new times and all the technology that comes with it, they will see that they might not only continue to do well but…

5 quick e-commerce changes retailers should make now

by Rob Weaver

Rob Weaver, chief revenue officer at Vertebrae, explains why retailers must focus on engaging shoppers and boosting purchase confidence in recovering from…