Customer Experience Blogs
How social media is changing conferences
by Jim Joseph — President, Lippe Taylor
Last week I went to two industry conferences (OTC Perspectives and PRSA Counselors Academy) and an awards show (Sabre Awards) — it was a big networking week.…
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How 'karma credit' can build a business
by Laurel Tielis — Author and Professional Speaker, Laurel Tielis & Associates
While charity may begin at home, you build business by bringing it into your store. What goes around truly does come around. Take care of other people, and…
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Politics, religion and sex
I admit it right here in the first paragraph. I am not really going to talk about sex. Too easy, a lob shot. So in this year of presidential hopefuls popping…
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If nobody complains, is everything okay?
by Mike Wittenstein — Customer Experience and Service Designer, Storyminers
Heck no!
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What recent events in Japan will mean for luxury brands
by Bob Phibbs — CEO, The Retail Doctor
Before the news about Bin Laden, people were talking a lot about the effects from the tragic events in Japan. Of course there is a human side which we are all…
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Walmart To Go Will it Stay?
by Lisa Biank Fasig — Director, JZMcBride and Associates
For all of those consumers who would never go to Walmart, the hyperchain has found a way to come to you.The world's largest retailer is testing a home-delivery…
read nowSocial Vending from Pepsi
by Jim Joseph — President, Lippe Taylor
My friend Stan Phelps turned me onto this little marketing innovation from Pepsi. It's actually pretty cool -- they've reinvented the vending machine and…
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5 Questions Companies Must Tackle To Attract & Retain Customers (Part 1)
by Jeanne Bliss — Founder, CustomerBliss
The best leaders in my life asked more questions than they gave answers. Too often we jump to prescribing. We feel we know what customers want. We believe we…
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Pricing patterns are predictable. Use them to your advantage.
by Dale Furtwengler — President, Furtwengler & Associates, P.C.
It's fascinating how predictable pricing is, especially during changing economic times. During economic downturns the vast majority of companies discount…
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Failing forward
by Doug Fleener — President and Managing Partner, Dynamic Experiences Group, LLC
A while ago a colleague and I worked together on what we both believed was a great opportunity. After a lot of hard work, especially on my colleague's part…
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Are your stores connecting with today's connected Moms?
by Lynn Switanowski — President, Creative Business Consulting Group
With Mother's Day just around the corner, we can't help but think about all the wonderful moms out there who are customers in our favorite retail stores. For…
read nowGetting customers in your store ... by putting them in the window
by Laurel Tielis — Author and Professional Speaker, Laurel Tielis & Associates
If you've been looking for an easy and inexpensive way to bring in more business, check this out. Taking advantage of people's propensity to sit — at their…
read nowAt Retail: Looking Good, Buying More
by Laurel Tielis — Author and Professional Speaker, Laurel Tielis & Associates
Oscar Wilde phrased it beautifully in "The Picture of Dorian Gray." He wrote, "It is only shallow people who do not judge by appearances." Right or wrong, most…
read nowStart a Customer Service War
by Doug Fleener — President and Managing Partner, Dynamic Experiences Group, LLC
I'm sure you saw that Walmart just launched a new ad campaign that promises "Low Prices. Every Day. On Everything." No doubt the big box stores are going to be…
read nowHow Wet Seal created customer engagement
by Laurel Tielis — Author and Professional Speaker, Laurel Tielis & Associates
Want to engage your customers? One way to do it is with a contest. But how do you create a successful contest, one that pulls customers?
read nowHow big do you have to be, to not care how your customers are being treated?
I've been wondering lately how big you actually have to be to stop caring about how you treat your customers.
read nowDanger: Strong Economy Ahead
by Dale Furtwengler — President, Furtwengler & Associates, P.C.
Is the recovering economy a blessing, or a potential minefield for retailers?Most business owners are breathing a sigh of relief; they're emerging alive and…
read nowIn Canada, loyalty a good aim for Targets bullseye
by Lisa Biank Fasig — Director, JZMcBride and Associates
It looks like Canada is not only going to bring home the bacon for Target Corp., but chances are it will deliver some loyalty, as well.
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Could Amazon's Cloud Drive be an iTunes killer?
by James Bickers — Editor, Networld Alliance
I've been an avid customer of Amazon's MP3 download service ever since it launched a few short years ago, but there's always been one major shortcoming that…
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Is it Time to Drop the 'e' from e-Commerce?
by Jason Goldberg — VP Marketing, MTI
Most e-commerce executives are focused on online sales, even though their actual contribution to the organization is far broader. In order to maximize the…
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