American Airlines debuts free high-speed Wi-Fi

January 26, 2026

American Airlines is launching free high-speed Wi-Fi on more than 2 million flights a year for its AAdvantage members.

2026 will be the year of agentic AI

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

Retail experts share predictions of retail CX tech and trends arriving in 2026.

Birdzi launches Journey for grocers, retailers aiming to drive personalization

January 22, 2026

Birdzi has unveiled Journey, a tool that enables grocers and retailers to deliver real-time, behavior-based offers to drive smarter customer engagement.

Hawaiian Airlines aims to boost customer experience with $600M strategy

January 22, 2026

Hawaiian Airlines, a part of Alaska Airlines, plans to invest more than $600 million over five years to enhance the experience by modernizing airport spaces…

The art of retail storytelling: Elevating hospitality through meaningful experiences

Explore how storytelling is reshaping the retail experience by turning stores into meaningful, hospitality-driven destinations.

Woof Gang enjoys robust sales, footprint growth

January 20, 2026

Pet grooming brand Woof Gang Bakery & Grooming saw a 25% year over year sales boost in 2025 and doubled its footprint in three years.

Nearly half of consumers would choose dental visit than wait a week for refund

January 14, 2026

Nearly half, 44%, of U.S. consumers would rather visit the dentist than wait seven days for a refund.

How to make every shopping experience memorable

Explore how retailers can elevate customer engagement by blending physical and digital channels into seamless, memorable shopping experiences.

Hanna Andersson hires Kacey Sharrett as chief digital officer

January 12, 2026

Kacey Sharrett has been name chief digital officer at Hanna Andersson, a children's apparel brand.

Stopping fraud without sacrificing customer experience: A real-time playbook for modern retail

by Bill Bruno — CEO, Celebrus

If your fraud strategy currently prioritizes protection over experience or vice versa, it’s time to rethink the balance. Modern fraud prevention should do…

Wegmans deploys facial recognition tech for store security

January 9, 2026

Wegmans has deployed facial recognition cameras in a "small fraction" of stores to boost security at locations with elevated risks.

Creative Realities launches digital drive-thru 2.0

January 9, 2026

Creative Realities, a provider of digital signage, media and adtech solutions, has launched digital drive-thru 2.0, a modular solution aimed at improving…

Top read retail CX stories in 2025: Consumer behavior, AI ethics, brand tech deployments

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

The top most read articles in 2025 ran the gamut from tracking tariff policies to understanding generational consumer behavior to brand technology deployments.

Shoppers want flexible delivery over free shipping

January 5, 2026

Consumers want reliable flexible delivery experience over free shipping, and 71% think about delivery before checkout and 41% consider delivery promise before…

New year will bring new features, store revamps at Target

January 2, 2026

Target plans to revamp stores and deploy new technology in 2026.

What main street can teach Silicon Valley about building loyalty

by Andrew Helms — CEO – USA, SumUp

If Silicon Valley spent half as much time studying Main Street as Main Street spends studying its customers, we’d build technology that feels a lot more like a…

Sam’s Club, Walmart deploying ‘eye bot’ kiosks

January 2, 2026

Sam's Club and Walmart are deploying 'eye bot' kiosks to over a dozen stores . The kiosks promise to offer eye exams in 15 minutes or less.

7 steps retail leaders can take to protect customer experience during peak seasons

by Nataliia Onyshkevych — CEO, EverHelp

Peak shopping periods test operational resilience — but they also create major opportunities.

Why calls still matter in retail

by Victoria Berezhetska — Content Lead, Phonexa

Learn how you can build an omnichannel marketing funnel using retail customer experiences during phone calls. Synergize lead and phone call campaigns.

Amazon developing ‘rush’ pickup option

December 17, 2025

Amazon reportedly is developing a in-store pickup option that would let shoppers get an ordered item at an Amazon-owned store within an hour.