Let's Talk Retail Episode 5: How Produce Recognition Tech is Revolutionizing Self-Checkout

This episode of Let’s Talk Retail explores how AI-powered produce recognition is transforming grocery checkout. Toshiba’s Johanna Hinkle explains how smart…

How privacy and trust is the new formula for winning customers

by Charlotte Scott — Digital Rights Advocate and Global Partnerships Communications Lead, ExpressVPN

Data privacy has become a differentiator that customers are willing to reward. But privacy shouldn’t be treated as a tick box exercise. It has to be treated as…

Tommy Bahama taps Aptos ONE for next-gen retail experience

November 13, 2025

Tommy Bahama is deploying the Aptos One mobile point-of-sale application to enhance the guest experience, optimize store operations and support growth…

How AI fraud detection protects retail loyalty programs

by Casper Luchies — Account Executive & SDR Team Lead, Klippa

Retailers who proactively adopt AI fraud detection will gain a competitive advantage. By preventing fraud before it happens, they can protect revenue, preserve…

Tariffs will impact prices as holiday shopping season arrives

November 10, 2025

The tariffs enacted by President Donald Trump since April will impact prices just as the holiday shopping season arrives.

Walmart debuts AI shopping tools as holiday season arrives

November 10, 2025

Walmart is offering shoppers several AI-powered shopping experiences this holiday shopping season.

AR reality experience propelling an engaging footwear shopping experience

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

An AR experience featuring a friendly monster named Tootsie is making footwear measuring a fun time for young shoppers.

Amazon building smart delivery glasses to help drivers

November 5, 2025

Amazon is aiming to help its delivery associates identify hazards and improve customer delivery with the development of smart delivery glasses.

From the Living Room to the Waiting Room

QR-enabled kiosks are helping bridge the gap between the patient portal and on-site check-in.

Presented by Zebra Technologies

Effective strategies for making your customers feel like they’re top priority

by Cynthia Mielke — VP, Strategic Partnerships, Tango

When you're building a successful business, keeping this reality in mind is key to retaining customers. Luckily, there are strategies you can use to show…

Mini art vending machine finds a home at a brewery

November 4, 2025

A vending machine at Commonwealth Brewing Co. in Fairfax, Virginia, is offering miniature art prints instead of snacks as part of a local initiative to…

Lidl Great Britain launches mobile payment through Lidl Plus app

November 4, 2025

Lidl GB has launched Lidl Pay, a mobile payment feature built into its Lidl Plus rewards app, as part of the retailer's ongoing investment in technology and…

Aldi removes self-checkout lanes at some Maryland stores

November 3, 2025

Aldi has removed self-checkout lanes at several stores in Montgomery County in Maryland, including locations in Germantown and Montgomery Village, as part of a…

From destination to signal: How AI is rewiring the role of brand websites in retail

by Joseph Perello — Founder and CEO, Props

In a world where shopping starts with a prompt, the question is no longer “How do I get traffic to my site?” It’s “What does my content teach the machine about…

Independent grocers adopt Instacart for in-store, online operations

October 31, 2025

Independent grocers across the U.S. are increasingly adopting Instacart's enterprise technology solutions, including Caper Carts, Storefront Pro and FoodStorm…

Footasylum teams with invent.ai to drive revenue, better inventory process

October 30, 2025

Footasylum, a streetwear retailer, is teaming up with invent.ai to optimize inventory planning and improve transfer efficiency while also reducing lost sales…

Modulate expert shares insight on responsible AI in voice channels

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

In this episode of the CX Innovators podcast, Mark Frumkin, director of customer success at Modulate, shares expert insight on how online retailers can deploy…

Presented by Modulate

How SaaS personalization breathed new life into legacy retail platform

by Bhargav Trivedi — Solutions Architect, Bloomreach Inc.

Transforming digital experiences doesn’t always require starting from scratch. In fact, some of the most effective innovations begin at the edges where user…

National Retail Solutions (NRS) Launches Toy and Coat Drive with Bessie Green Community

National Retail Solutions (NRS) has launched a month-long toy and coat drive in partnership with Bessie Green Community through the NRS Cares program.

Bridging the gap between the shop floor and head office

by Gaelle Devins — Chief Customer Officer / Author, Breitling (Chief Customer Officer), Flow Leadership (Author)

Store staff and head office all too often operate in very different worlds. And when the link between them weakens frustration and misunderstanding arise.