Customer Experience News & Media
The Future of Customer Trust: Responsible AI in CX Voice Channels
As retailers adopt AI in customer service, the challenge goes beyond efficiency—it’s about trust. Customers expect fast, frictionless support, but also…
Presented by Modulate
register now
Why data partnerships are the future of retail
by Ali Moosani — CEO, GoSpotCheck by FORM
Learn how real-time visibility into shelf conditions can help retailers and suppliers improve execution, boost sales and deliver a better in-store experience.
read now
Microsoft, Revolve launch AI-driven fashion experience
September 25, 2025
Microsoft and Revolve have debut an AI-powered lifecycle commerce platform via Microsoft's Copilot, an AI computing feature.
read now
C-store retail: Consumers, EV adoption among many factors reshaping the industry
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
The c-store industry is in a period of transition, shaped by forces that didn’t exist even a decade ago. The rise of EV, shifts in commuting patterns and…
read now
Why automated customer service is bad for customer loyalty
by Victor Cho — CEO, Emovid
Retailers have spent years investing in automation — streamlining service, personalizing outreach, and accelerating the path to purchase. Those efforts have…
read now
The human touch: How kiosks are transforming retail, restaurants
by Mandy Wolf Detwiler — Editor, Networld Media Group
Self-service kiosks have evolved from a novelty to an essential tool in retail and restaurants, streamlining operations and improving customer experience by…
read now
Vitamin Shoppe taps Mike Forbes as EVP, chief strategy officer
September 19, 2025
The Vitamin Shoppe has appointed Mike Forbes as executive vice president and chief strategy officer.
read now
As e-commerce fraud rises, merchants need to win consumer trust to win their wallets
by Iryna Bondar — Senior Fraud Group Manager, Veriff
Unfortunately, there are many ways fraudsters take advantage of online platforms and customers. As a first step in building up defenses, retailers should be…
read now
The overlooked advantage in digital signage: Sound that sells
by Kurt Oleson — COO, Custom Channels
Digital signage will always be about what customers see — but the future belongs to those who think about what they hear, too. Music transforms screens from…
read now
Stitch Fix embraces AI, deploys stylist service
September 17, 2025
Stitch Fix, a subscription fashion company, is embracing AI and deploying a new stylist feature.
read now
Chicago man sues Home Depot over facial recognition at self-checkout
September 16, 2025
A Chicago man has filed a class-action lawsuit against Home Depot, alleging the company is illegally using facial recognition technology at its self-checkout…
read now
Morrisons taps Instacart for AI-powered shopping carts
September 15, 2025
Morrisons, a U.K. grocer, is partnering with Instacart to deliver Caper Carts to its grocery aisles, marking Instacart's first retail collaboration to deploy…
read now
Sheetz store rebuild features kiosks, self-checkout
September 15, 2025
Sheetz has begun a rebuild of its store and gas station at Huyetts Crossroads, near Hagerstown, MD and expects the location to re-open in early 2026.
read now
Customer experience is the antidote to uncertain grocery market
by Alasdair James — Chief Commercial and Marketing Officer, Swiftly
The grocery sector has never faced so much uncertainty, but focusing on delivering a powerful customer experience can help maintain long-term, sustainable…
read now
Human touch remains supreme with consumers needing help
September 12, 2025
A hefty majority, 88%, of consumers are satisfied with interactions handled by human customer service agent compared to 60% who feel the same about AI-driven…
read now
Wawa first-ever travel center finds a home in North Carolina
September 12, 2025
Wawa's first-ever travel center has opened for business in Hope Mills, North Carolina.
read now
Hello Sugar taps PolyAI to automate customer experience
September 11, 2025
Hello Sugar, a beauty franchise, is partnering with PolyAI, which provides enterprise conversational AI, to automate all front end service calls.
read now
Bassett Furniture deploys photo delivery strategy
September 11, 2025
Bassett Furniture has enhanced its delivery experience by deploying DispatchTrack's delivery management platform.
read now
How The UPS Store delivers best-in-class retail customer experiences
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
Sean O’Neal, vice president of retail operations at The UPS Store, outlines customer experience strategy, how automation is playing into CX and reveals how…
read now
Lowe’s, NFL players team on marketing campaign
September 10, 2025
Lowe's and NFL players Saquon Barkley, Justin Jefferson, Christian McCaffrey, C.J. Stroud and Dak Prescott are teaming up in a marketing campaign called "Earn…
read now