Orlando Airport’s animated astronaut making security lines efficient and fun

August 19, 2025

There's a digital ambassador, Annie the astronaut, focused on improving customer experience at Orlando International Airport (MCO).

How data orchestration conducts harmonic customer experiences

by Robin Grochol — VP of Product Management - Data, Identity & Security, Twilio

In the competitive landscape of today’s customers, particularly with more digital natives like millennials and Gen Z, organizations that don't embrace…

NCR Atleos, FCTI expanding ATM coverage at Speedway, 7-Eleven

August 18, 2025

NCR Atleos has expanded its partnership with FCTI Inc. to provide thousands of ATMs to 7-Eleven and Speedway locations.

Frank Mayer Joins Retail Solutions Providers Association

Custom kiosk and display manufacturer Frank Mayer has joined the Retail Solutions Providers Association (RSPA). According to the organization’s website, the…

Morrisons Daily extends NCR Atleos partnership

August 14, 2025

Convenience retailer Morrisons Daily has extended its partnership with NCR Atleos in a quest to provide customers with reliable, secure access to cash via…

AI gaining ground in customer communication strategies

August 13, 2025

Most, 97%, of retailers will be using AI when it comes to customer communications this year.

Why retailers should treat checkout as strategic experience, not just a transaction

by Pavel Tsarykau — CEO, Expert Soft

Checkout may seem like just a confirmation page, but it’s still part of the customer journey. If that step is unstable or slightly misaligned with…

Hibbett renews partnership with Digital Wave Technology to enhance digital shopping experience

August 12, 2025

Fashion retailer Hibbett has renewed its contract for Digital Wave's Product Experience Management solution to achieve a measurable impact on scaling product…

Mall of America deploys AI-powered video analytics

August 11, 2025

Mall of America has deployed AI-powered analytics to boost parking intelligence at the tourist destination.

Scroll, Grab, and Go: The Future of Digitally Led Convenience

Discover how digital-first strategies are transforming convenience into a smarter, more seamless experience that fits effortlessly into customers’ daily lives.

The Art of Retail Storytelling: Elevating Hospitality Through Meaningful Experiences

Explore how storytelling is reshaping the retail experience by turning stores into meaningful, hospitality-driven destinations. The blog explores how aligning…

Why Aldi stores don’t play music

August 8, 2025

For consumers wondering why there is no music playing in the background while shopping in Aldi aisles the answer is simple.

How Verizon is tapping AI to drive customer experience innovation

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

Verizon has unveiled its most significant customer experience transformation involving every customer channel – from retail stores to its app to its online…

National Retail Solutions (NRS) Hosts Community Career Day for Local Students

NRS Cares initiative welcomes 30 students to corporate headquarters for hands-on career exploration day.

Target ATM explosion under investigation

August 4, 2025

An unknown individual or group used an improvised explosive device on an ATM at a Target in San Ramon, California. The store was closed during the explosion so…

Return on relationship: Why your return policy might be your strongest loyalty tool

by Marie DeLeo — Director, Strategic Consulting, Kobie

In today's retail environment, returns shouldn't be viewed merely as a cost of doing business. When strategically designed and leveraged, they become powerful…

Home Depot, Lowe’s retain top ranking among home improvement brands

August 1, 2025

Home Depot and Lowe's have maintained their ranking as home improvement category leaders in the Numerator Home Improvement Tracker report, attaining 28% and…

Southwest debuting seat selection option in 2026

July 31, 2025

Southwest Airlines will give customers options to select their seat during booking starting Jan. 27, 2026.

Wegmans Dewitt debuts Instacart’s Caper Carts

July 29, 2025

The Wegmans Dewitt in Syracuse, New York now offers Instacart's smart carts to shoppers, the first stage of launching the smart carts at Wegmans store.

Why slow websites kill sales and what retailers can do about it

by Gerardo Dada — Field Chief Technology Officer (CTO), Catchpoint Systems, Inc.

The simple truth is slow websites kill sales. Upgrading the monitoring strategy goes beyond preventing outages or measuring page load times. It's about also…