Gap Inc.'s Hill City offers unique customer experiences from the store to the road

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

A 12-month pop-up for menswear brand, Hill City, has led to a physical storefront and a mobile shop. And, while the customer experiences are all different, the…

Walmart taps Siri voice ordering for grocery pickup, delivery

November 13, 2019

Japan Airlines knows a crying baby is not a fun flight experience

November 13, 2019

No one likes to sit next to a crying baby on a flight and one airline is hoping to reduce that experience.

Card networks begin EMV SRC rollout for easier online checkout

November 13, 2019

American Express, Visa, Mastercard and Discover announced the arrival of more secure checkout experiences due to the long-awaited implementation of the EMV…

Digital branding important to retail consumers, claims report

November 12, 2019

Consumers are all about a brand's digital media presence and expect product inventory to be real-time. User-generated ratings and reviews are also gaining…

Achieving the benefits of a retail sustainability strategy

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

JoAnn Martin, vice president, industry strategy and market development, at JDA Software, explains how and why sustainability is now a top strategy for…

Loyalty programs a big target for hackers

November 11, 2019

Loyalty programs are increasingly a focus for hackers and fraudulent e-commerce activity, according to research released by Forter.

Meijer partners with Moovila on budget, HR tech effort

November 11, 2019

Retailer and grocer, Meijer, is deploying Moovila's project management platform for a large cross-company management and human resources revamp. Moovila is a…

A mobile advertising holiday roadmap for retailers

Kate Burn, global marketing manager at Shuttlerock, explains how brand success depends,in part, on visually dynamic and engaging ad creative, especially video…

AI: Putting the shopper experience on tech steroids

Christopher Tyghe, vice president of strategic development, Ingenico Group, Canada writes that while there are many benefits to investing in AI, one of the…

Enplug debuts mobile apps for holiday digital signage networks

November 8, 2019

Enplug, a cloud-based digital signage software provider, has added new apps for digital signage networks for holidays and events on its App Market. End users…

Oracle opens retail innovation tech center in Portugal

November 8, 2019

Oracle Retail has opened an innovation and technology center in Porto, Portugal focused on developing breakthrough retail innovations using technologies…

Delivery the prime competitive weapon in retail grocery

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

Amazon's move to offer free delivery to current Amazon Fresh customers reveals how delivery is front-of-mind for retailers battling for consumer loyalty and…

Store appearance, loyalty, associate engagement top October reads

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

The top read retail customer experience articles last month ranged from insight on customer loyalty to artificial intelligence and why brands need a wake-up…

The point-of-sale transformation continues

While there are many examples of POS advancement, a few specific innovations seem to be generating the most excitement in the marketplace.

Home Depot holiday trees reflect smart tech infusion

November 7, 2019

Home Depot has unveiled a line of pre-lit Christmas trees boasting smart technology that lets tree owners control lights via a smartphone app.

Why your customer experience must mirror your retail culture

Joe Schultz, vice president of sales, Harbor Retail, discusses why company culture has a greater impact on a brand's customer experience than one may think and…

Zulily debuts price comparison tool, offers to match Amazon, Walmart holiday sales

November 6, 2019

Online retailer Zulily is offering a comparison tool that let shoppers review its prices against major competitors, including Amazon and Walmart, and will…

Credit One, American Express launch co-branded rewards card

November 6, 2019

Credit One Bank and American Express are launching a co-branded rewards card called the Credit One Bank American Express Card, which offers 1% cash back on all…

Understanding the terms of engagement for in-store technology

Paul Chapuis, founder and CEO of OnQ and Converge Retail, says all too often, in-store retail technology is treated as a check-box item. But simply dropping a…